GM Financial

January 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time your request is currently still under reviewPlease allow additional time for your request to be completed and
processed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am not represented by an attorneyI contacted several attorneys to be advised of my rightsI have not hired any counsel to represent me because I was advised to contact the Revdex.com first in an attempt to reach someone of purpose at GM Financial who would address my concern as contacting just phone representatives did not rectify the situation and has not in over months.I want my title and the letter of permission to register my vehicle, as I am entitled to
Regards,
*** ***

Revdex.com: RE: REQUEST FOR ADDITIONAL TIME BY GM FINANCIAL
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As I informed the agent that I spoke with on 5/the notice that was sent out in Jan was for past due bal during the time when I was having to replace a transmission on a car that I had just purchased in which was sold to me knowingly by the dealership with a bad transmission in which Gm financed.During this time I pleaded for arrangements due to the circumstance not being my fault.I was denied for over 2mos because according to gm the loan was too new.The loan was also too new to have to replace a transmission as well.If GM did not hold any responsibility they would have not paid any amount towards replacing the transmission.My account would have not went into repossession status if I was not deceived during the purchasing process.So with that being said, that first repossession status that the account went in should not count towards me.That entire situation turned my household and finances upside down and I am still feeling and living the effects of it.I am rejecting this response from Gm and will be consulting with a consumer attorney.This has caused and is still causing me financial,mental and physical trauma.Im in jeopardy of losing my home,my credit card bills fell behind as well as other things due to this ring of deception by the dealership and GM.GM should do a better job at screening before they finance a car

August 21, RE: Complaint ID: *** *** *** Dear Mr***: Thank you
for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will add that GM Financial really needs to re-evaluate their process and policies with refunding people money that is owed to customers It shouldn’t require over a dozen phone calls, a Revdex.com complaint and over a month of waiting for a refund, especially when the money was pulled from a checking account AFTER the loan was already paid off No other financial institution has been this difficult to work with as GM Financial I will never consider another GM product in the future nor will I ever consider GM Financial for financing ever again When looking to see how a company should NOT conduct business, look no further than GM Financial.
Regards,
*** ***

It is obvious that this business does not want to settle this disputeThey are WRONG! That bankruptcy that was filed DID NOT INCLUDE either the cars nor the houseThey are liars and I have the bankruptcy case number if they want to clarify just how wrong they really areWhy would we have paid it off if it was included??? If you include purchases such as that in a bankruptcy then you do not pay it off duh! Check the books you were not even in the picture when we filed this bankruptcy and you took over after the car was paid offThis does not include you at allFurthermore, the reasons you have done this is out of spiteThose are fraudulent statements you are making on our credit reports and this bankruptcy was dismissed in February You do not even know your facts let alone tell us we placed you in the bankruptcyIf so then give me back the money we paid you and then you can make your statement trueIf you want to go to court on it we willKeeping this in mind, we are going to see *** *** about your unfounded accusationsWe know for fact this will prove you wrong We want this removed from our credit report and that is that

May 4,
Re: *** *** Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In an effort to resolve this
matter, GM Financial has processed a waiver for the remaining balanceYour account now reflects a zero balanceWe apologize for any inconvenience you have experienced as a result of this situationPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

February 27,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the
Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

December 26,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that on December 10, the discussion surrounded a due date change, not a deferment; and that you were advised that the November 14, installment payment would have to be paid in fullprior to the request and processing of the due date changeYou paid the November 14, installment payment on December 14, and a due date change was processed on December 15, As per your request, your due date was changed to the 1st of each month, with your next payment due on January 1, 2016.A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal lawsOur research further indicates that during the conversations you reference, you were provided with all options currently available to you, including voluntary surrender and its ramifications.We apologize for any miscommunication that may have occurred; however, we are unable to comply with your request for additional deferments as your account is not currently eligible for this type of assistance as you have not yet established enough of a payment history since deferring the July and August of installment payments.Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.Sincerely,GM Financial

August 4,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand, as
part of the Lease Assumption process, the lease account must be current throughout the entire process
As your account was set up on the ACH payment plan, the regular base rent payment in the amount of $drafted on the date it was dueOn July 8, 2016, GM Financial received a payment in the amount of $1,These funds were applied as follows; $for the assumption fee, $for New York upfront tax, $for the August 1, base rent payment, and $for the assumption fee tax
GM Financial is unable to refund the July 1, scheduled base rent payment as the funds were billed and due prior to the completion of the assumption processOur records reflect that on June 30, 2016, you were informed the assumption process could take up to days to be completedThe Confirmation Letter was sent to you in error, prior to the completion of the assumptionOur records further reflect the assumption process has concluded and you are no longer liable for future payments
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at 1(800)369-
Sincerely,
GM Financial

Complaint* ***
I am rejecting this response because: I have talked to several reps about this, one said it is not their policy to refund nsf fees everOne told they do refund nsf fees with proper paperwork which I do haveIt was entirely their fault, when I was assured that they wouldn’t take out the money in the first place
Regards,
*** ***

July 12,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Upon review of the account, our records indicate we received a payment on May 18, for your April 13, installment due date On June 13, we received a payment in the amount of $which completed your May 13, installment due date
In order to ensure the current account status and payment history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureaus The bureaus generally reflect the updated information within 30-days, if an update was required Please understand that any disputes submitted through the credit bureaus, prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We would like to apologize for the poor level of service you feel that you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 6,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, a copy of your account payment history and sales contract were mailed to the address of record on July 5, We have also sent copies of the requested documents to the email address on file
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

February 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredIf you are unable to provide this information, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: it does not state anything reaching a resolution, just a description of you guys thinking I havent paid any of your late fees which I have, check your records for the manual payments
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I no longer owned the car and they knew I had traded it inSo they must remove the incorrect information from our credit reportsIt is not my fault the payment was late
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GM has held my lease payments now for days and after more than phone calls, each lasting around minutes minimum, GM cannot confirm they have released my money. They have also not agreed to pay for overdraft charges from my bank because of this situation. I received a response from GM via Revdex.com on 5/and today is 5/and still no refund money has been sent
Regards,
*** ***