GM Financial

Complaint: ***
I am rejecting this response because: GM Financi** was aware of the issue regarding insurance claim, claim was paid therefore fees should be paid by GM FinancialAs Insurance claim retroactive payment for claimYes we did speak as well just because claim was not paid at time of incident GM Financi** was also made aware that I was dealing with getting the claim paidAn issue beyond my controlIt is not my fault that GM Financi** responded so quickly in retrieving the damaged vehicleTherefore, no fees would have occurredOnce insurance paid claim GM Financi** should have adjusted my accountSince they feel the way they feelI'll take this issue to the news, get a lawyer if need be and as a consumer I feel like this as long as I owe GM Financi** they will never go brokeAlso there are plenty of dealerships that I can purchase a vehicle throughAs a consumer I was trying to rectify this situationAs I stated before due to issues beyond my control the claim was paid at a later said dateIt's not my fault they didn't wait as I was in the motions of rectifying the issue on my end to resolve thisAnd it was the claim was paid and due to how GM Financi** reported the claim to the insurance company as I purchased back the vehicle as I was told by the insurance company I don't owe GM Financi** a damn thing.
Regards,
*** ***

November 29,
Re: Complaint ID: ***
Denise ***-***
Dear Ms***-***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On
November 17, at 9:53am, you set up an ACH payment in the amount of $using the Western Union automated phone line, the confirmation number provided to you for this transaction was ***At 10:33am on the same day, you set up a debit card payment in the amount of $using the Western Union automated phone line, the confirmation number provided to you for this transaction was ***As these types of transactions are initiated and authorized by the customer only, any changes to the payments would need to be made by you prior to processingUnfortunately, GM Financial is unable to honor your request to reimburse the $in fees charged by your bank, as the issue was not caused by GM Financial
Should you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at ***
Sincerely,
GM Financial

July 12,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 13, 2017, you signed a Retail Installment
Sales Contract for the Dodge Charger in the amount of $29,at an interest rate of 18.05%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning May 28,
GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableAt the time of the request, your account was not currently eligible for this type of payment assistance
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honored Repossession is always unfortunate; however, at this time, we are unable to oblige your request to alter the redemption amount, the amount quoted would need to be paid in full to redeem the unit per state law
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

June 21,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required
For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

June 15,
Re: Complaint ID: ***
*** L ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your account. Please allow the credit bureau reporting agencies 30-days to accept and process the update. We apologize for any inconvenience this has caused and appreciate your patience
We have mailed a copy of a credit rating letter and account payment history for your review. Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

August 4,
RE: Complaint ID: *** *** ***
Dear Ms***:
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note that
third party calls are made in an effort to ensure that we have a valid address and phone number if we are unable to reach our customer with the information they have provided
Please be advised that your account has been updated and documented to ensure calls to all third parties will no longer be madePlease know that no harassment or inconvenience was intended
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention
Should you have further questions or require any additional assistance, please feel free to contact me directly at the number listed below
Sincerely,
GM Financial

July 24,
Re: Complaint ID: ***
** ** ***
Dear Mrs***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 23, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Please see attached credit report informationI am attaching a report pulled by mortgage lender in September, and a report pulled by mortgage lender in OctoberNote the difference in GM Financial reportingThe October report is showing 90+ days late times In addition, it show Last Activity being 03/2017, meaning it will continue to affect my credit report longer than the year limit
Regards,
*** ***

I am rejecting this response because I have the information that proves they are wrong and that we had nothing to do with this company nor did they have absolutely no business involvements with usTherefore they need to stop lying to the credit report businesses and take their business name and what they fraudulently wrote in our credit reports OUT OF THERE permanently I have the papers which state we had never been involved with GM FinancialWe were done paying our car loan off when they came inThe information they have is inaccurateWhat we have is very much accurate and I am NOT letting this gYou retract yourselves right out of our credit reports..or you will answer to someone in a court of law

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
This refund is scheduled to be refunded on February 19, in the amount of $632.76, which includes a deduction in the amount of $for excess wear and tearRefunds are issued out days after last payment is applied to the accountPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 7, 2013, you signed a lease agreement for a Chevrolet CruzeWithin the agreement, you agreed to a month lease term with a
monthly payment in the amount of $per month, due on the 7th day of each monthGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to comply with your request to make any changes or deletions to the credit bureau reporting
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial’s Lease Servicing Department at ###-###-####
Sincerely,
GM Financial

March 20,
Re: Complaint ID: *** *** ***
Dear Ms***y,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 20, 2018, to reflect the account with no credit marksPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

October 2,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of May 09, 2016, GM Financial updated and forwarded the proper documentation to all three major credit bureaus to have the day delinquency marks removed that reported in September and October Please allow 30-days for this information to update and reflect accordinglyShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***GM never informed me of any of this, I called and spoke to a repOn Nov17, and she told me My Recurring payment were active and I had nothing to worry aboutSbe never in formed me I need to take any other actions regarding my paymentsGM is refusing to take responsablity for their miscomunication and misinformtion.I do not have access to this email account and never recived us mail or a phone callAgain I made a call to customer service and was told My recurring payment was good on November 17, After they ended my payments, Not Me as they are trying to sayTbey are liers.

I am rejecting this response because: That is the problem i'm really going through with GM financial, full of liesI was told my check would be overnight to me; that was a liedI requested GM to return my check in the self address priority envelop I had mailed to them with their checkA supervisor I spoke with on Monday 4/30/told me I should be getting my check no later than Tuesday 5/1/18, when I called yesterday Tuesday that I didnt receive the check in the mailI was now told again that the check was mailed out yesterday via regular mail, instead of overnight or priority self envelop that I gave themEven the supervisor lied to meGM financial is full of liesi'm happy I paid off my loan and never wish to do business with GM againI just want my moneyThank you for your assistant.Regards,*** ***

Revdex.com: Thank you very much to the Revdex.com. I don't think this would have happened without your help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 13,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor
verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 24,
RE: Complaint ID: *** *** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 29,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of our records does not reflect that your
account has been reported days delinquent to the credit bureau reporting agenciesIn order to ensure that the account history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureausThe bureaus generally reflect the updated information within 30-days, if an update was required
Please note the vehicle is currently pending sale, once complete a final bill will be sent to your address of record if a balance exists
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at (800) 369-
Sincerely,
GM Financial