GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide the full GM Financial account number in questionUpon receipt of
this information I will research this matter Sincerely,GM Financial

August 15,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has
been requested, a check in the amount of $will sent in the next few days to the address on filePlease allow to business days from the time the check is issued for it to be receivedWe apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

June 21,
Re: Complaint ID: ***
*** N ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On January 19, 2016, you entered into a Retail Installment Sale Contract (“Contract”) for the Chevrolet Malibu in the amount of $30, The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning March 04,
Within the contract, you agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missing Our records reflect, you were advised during previous telephone conversations and via the notice mailed to you on December 30, 2016, that you were still responsible for maintaining the monthly installment payments and were still subject to monthly credit bureau reporting until the account is paid in full
Our research concludes that the account status and payment history have been reported to the credit bureau reporting agencies with accuracy; and, as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account We have submitted an update to the credit reporting agencies regarding the current status of your account
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your additional comments and would like to provide the following information. Below is the breakdown of the payoff quoted to you yesterday:PAYOFF GOOD TO DATE: 9-05-NET PAYOFF: $4,PRINCIPAL AMOUNT: $4,INTEREST DUE: $LATE FEES DUE: $PAYOFF INTEREST PER DAY: $ This information is supported by your account payment historyPayments from Progressive and your GAP claim have been accounted for in this amountThe interest amount included in the payoff quote is slightly higher than that reflected on the Account Payment History as the payoff quote is good through September 5, GM Financial is aware that there may be a refund owed due to the cancellation of your extended warranty in the estimated amount of $228.64; however, to date GM Financial has not received this refund from your originating dealership and cannot include this amount in the current payoff quoted, until it has been received. Please understand that the account will continue to accrue daily interest and report to the credit reporting agencies as stated in your retail installment contract. Should you have any further questions or require additional assistance, please contact the Total Loss department at ###-###-####. Sincerely,GM Financial

Thank you for forwarding the
correspondence sent to the Revdex.comI have reviewed your
concerns and would like to offer the following information
Please be advised that GM
Financial has submitted a request to the credit reporting agencies to have
the
GM Financial inquiry removedI have attached the letters mailed to you as well
at the credit reporting agencies
Please feel free to contact
our Customer Service department at ###-###-#### should you have any further
questions or concerns
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: This "resolution" was organized by me after my 10th phone call to GM FinancialA very nice young lady FINALLY assisted me with getting the check reissued after a phone call on March 7th. While I ultimately got the return of the money I asked for this "solution" only addresses a small portion of my complaint. What was not addressed is the fact that I had to wait full days after this company received an excess in pay to get my money returned to me. In addition, the most important factor, is how many times I had to call in and how many HOURS I spent on the phone just to get a resolution. The people who talked to me or claimed would send an email because there was "nothing that could be done" will continue to be able to treat other customers this way. In addition, even AFTER a complaint to the Revdex.com nothing was done to assist my problem other than "looking into my account". The first check was supposed to be mailed to me at the beginning of February and I'm receiving it March 12th. This company and it's representatives should be ashamed of themselves to treat customers this wayI will NEVER do business with this company again and will continue to write public reviews warning others to do the same. I have nothing more to say here in regards to this matter.
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 18, 2015, you signed a retail installment sales contract for a Chevrolet Camaro in the amount of $24,at an
interest rate of 3.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 1,
Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Arkansas does not require cure notices to be sent prior to submitting the account for repossessionOn January 21, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
A review of your account reflects that billing statements beginning with the statement dated November 11, reflected a past due balance owedPer your telephone conversation with Christine on January 16, 2016, you confirmed all billing statements were received Please be advised numerous calls were made to all authorized numbers on the account between December 14, and January 23, 2016, in an attempt to discuss the status of the account prior to the repossessionOur records further reflect that contact was made with *** *** Jron December 14, and that he was made aware of the status of the account
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of the account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of his account
Copies of your Contract and all billing statements have been included for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial directly at 1-800-284-
Sincerely,
GM Financial

June 12,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the lease agreement
(See Page 2, under Registration, Parking Tickets and Taxes), you must pay all parking tickets, traffic fines, and taxes relating to the VehicleIf you do not pay such tickets and fines, we have the right to do so for you, and you will pay us upon demandBased on a review, your account reflects that GM Financial remitted a check on December 29, for Toll Bill Number *** in the amount of $If you have paid this toll directly, please provide a copy of the receipt as proof of payment to GM Financial at fax number *** ***
Toll invoices are generally sent to you by the toll authority and may also be sent to GM FinancialAny invoices received by GM Financial are forwarded to youWhen a secondary notice is received from the toll authority advising the toll charges are unpaid, GM Financial will pay them and bill them to you through your lease accountIt is your responsibility to pay any tolls relating to the leased vehicle in a timely manner
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has causedIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

March 22,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I am providing the information requested by GM Financial.Acct# ***Last 4-digits SS ***Address: *** *** *** *** ** *** ** ***Make/Model: MB GLK
Regards,
*** ***

July 19,
Re: Complaint ID: ***
*** A***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 16, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.GM Financial has backdated the payment received on September 9, to August 11, 2015; the date the original check intended for payoff was received
by the payment processing center in Phoenix, AZYour account is now closedGM Financial has also submitted an update to the credit bureau reporting agencies on October 12, updating the payment history and close date of your accountPlease allow 30-days from this date for the credit bureau reporting agencies to reflect these changes.Should you have any further questions or require additional assistance, please contact Customer Service at 1(800)284-2271.Sincerely,GM Financial

November 28,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

March 16,
Re: Complaint ID: *** *
*** *** Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely
GM Financial

August 29, RE: Complaint ID: *** *** *** Dear Ms***: Thank you for
forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***. Despite them not addressing all of my concerns, I find that this resolution is satisfactory to me

March 7,
Re: Complaint ID: ***
*** ***
Dear Ms* ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that GM Financial issued a refund check in the amount of $on February 12, to the address on fileAn additional refund was issued in the amount of $on February 26, We received a request on March 6, to cancel and reissue check # *** in the amount of $This request has been submitted and is being processed
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 21,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on January 18, and would be effective with your lease payment due on February 28, Please note, due to the Automatic Payment Plan that was set up, statements were not sent out
As of January of 2018, this information is now available to you on your My Account profileIncluded is a copy of your payment history for your review
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial