GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExcept for the fact that we were told this would of never been take in the first place Also we have been told on more than one time that a check would be cut and mailed over night by the 22nd on November and that did not happen Was also told that we would get a return call and that did not happen So we will believe the fact that a check was cut and mailed once we get it Until that happens we believe this response to be useless
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account payment history reflects that the accumulated late fee balance at the time of repossession was $Our
records reflect that you paid the reinstatement cost on April 4, 2016; however, the funds were not reapplied to include the cost of repossession until April 6, 2016, after the post repossession noticed had been mailedWe have confirmed that the reinstatement funds have been applied appropriately and no adjustments are needed to your account payment historyFurther review of your account reflects this information was verbally communicated to you by a representative on April 11,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Please note a copy of your account payment history is being mailed to your address of recordShould you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:it does not fully resolve the matter.GM Financial needs more informationThe account number they need is ***
Regards,
*** ***

November 3,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account reflects that the vehicle was involuntarily repossessed on November 8, 2011, and after the sale of the vehicle a deficiency balance remainedThis balance was reported as a charge off on December 14, The date of first delinquency for your account is August 8, Your account reflects that the last regular credit bureau update was sent on November 9, in which the account was updated from charge-off to settled in full
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
If you have any additional questions regarding this matter please feel free to contact the GM Financial at ***
Sincerely,
GM Financial

August 30, 2016 Re: Complaint ID: *** * *** Dear Mr***, Thank you for the additional correspondence sent to the Revdex.com (“Revdex.com”) regarding your GM Financial accountI have reviewed your concerns and would like to provide the following information. Please understand that our position regarding this matter has not changed from the response sent to you on September 26, Please refer to Revdex.com Complaint ID ***Our records reflect that GM Financial check number in the amount of $was not issued due to an overpayment, but due to a routine auditPlease understand that this refund has no bearing on the late fee balance that remains on your accountAs late fees are part of your contractual obligation, we are unable to release the title to the vehicle until this balance has been satisfiedAt this time, the late fee balance remaining on the account is $230.65. Copies of the following documents are being sent to your address of record:Motor Vehicle Retail Installment ContractAccount Payment HistoryPost Maturity Late Fee Balance NoticesLetter of response sent to you, and copied to GM Financial from The State of Texas Office of Consumer Credit Commissioner regarding this same matter dated November 19, 2012. Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial at ###-###-####. Sincerely,GM Financial

Revdex.com:
I have reviewed the response and find it satisfactory.
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three major credit
bureaus to have the day delinquency removedPlease allow 30-days for this information to update and reflect accordingly
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 15,
Re: Complaint ID: ***
*** *** * *** *** *** * ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
As of today, June 15, 2018, a courtesy refund has been requested in the amount of $and will be sent to the address of record We apologize for any inconvenience this has caused and appreciate your patience
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
I have let go of my attorney for the purposes of attempting to come to an out of court solution to this issue with the business The business may work with me directly for the purposes of resolving this complaint
Regards,
*** ***

November 22,
Re: Complaint ID:
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records indicate that as
of November 21, the lease account reflects paid off and closed
Please be advised that a request was submitted on November 22, to update all three credit bureau reporting agencies and remove any derogatory marks that pertain to this GM Financial accountPlease allow 30-days for this information to update and reflect accordinglyPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions regarding this matter, please contact Customer Service at ***
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely,
GM Financial

April 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
The payments made on March
4, and March 13, have been reapplied to your account as you requestedYou are currently due $for your April base rent and your account reflects a zero late fee balancePlease be aware, there is a toll violation balance of $1,and repossession fees of $totaling $1,in billed miscellaneous fees in addition to the base rent due
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Per your lease agreement a payment of $is due on the 18th of each monthWe received a payment in the amount of $on April 19,
for the March and April of base rent paymentsAt this time the account was days past due for the March 18, installment due dateYour MyAccount profile will not reflect a balance until it becomes dueOur records reflect that the account was reported more than days past due in April for the March installment due date
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
You have the option of setting up the GM Financial Automatic Payment Plan online at www.gmfinancial.com
Copies of your payment history will be mailed to you address separatelyIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial Customer Service Lease Department at 1-800-369-
Sincerely,
GM Financial

Revdex.com:
*** ***- Infiniti G Account #*** SSN:xxx-xx-***
I have reviewed the response made by the business in reference to complaint ID 12913150, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I was told by your representative the first time that they would call me backNo one told me that they were going to do nothingThe second time it happened I called and your company representative told me that a promise to pay would prevent it running a second timeI was deceived by your companyThat is fraudHad I known it was going to run again, I would have borrowed money to prevent my account from being overdrawnOnce again, I was told by your company's representative that it would not run againYet it did.The first time I didn't know it was going to happenThe second time I did and I was proactiveI was told by your company that it wasn't going to go to my bank againThey liedIt didThey deceived me, whether intentional or not, I was lied to by your company and it caused me to be charged $in overdraft fees - this is the second time I am referring toNot the first.When your representative called me after it ran a second time, she mocked and mimicked meMade fun of the way I speakInsulted me and hung up on meI have dealt with crappy customer service beforeI don't start Revdex.com complaints over a sassy CSR, I was mockedI was treated as subhuman, and it not only made me feel uncomfortable, I felt harassedIt was even more disconcerting that this person has my address and phone numberAfter she hung up on me, I almost started to cryThen she called me back and continued to verbally accost me. Regards,
*** ***

August 31, 2016 RE: Complaint ID: *** * *** Dear Mr***, Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please provide your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

February 12,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be aware, GM
Financial is an indirect lender and all credit decisions are based on the consumer’s credit files obtained by the credit reporting agencies at the time the application was submittedAdditional considerations included income and expenses as listed on the credit application signed by you, as well as the cost of the collateral
As an indirect lender, we were not aware of any additional information outside of the information obtained from the credit application and the credit reporting agenciesPlease understand that all contract negotiations would need to be handled between yourself and the selling dealer
If you have any questions or require additional assistance, please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

June 12,
Re: Complaint ID: *** *** *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Our records reflect your current principal balance of $2,as of June 7,
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the update We apologize for any inconvenience this has caused and appreciate your patience
We have mailed a copy of a credit rating letter for your review Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

May 8,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On January 11, 2016, you entered into a Retail Lease Agreement with Century Buick, Incfor the GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 10th day of each month beginning January 11,
Our records reflect, GM Financial received a payment on April 14, in the amount of $and was applied towards the March of installment paymentPlease be aware, your account is currently past due for a total amount of $1,021.10; this includes the April and May installment due dates as well as late fees in the amount of $for the current billing cyclePlease note, the total amount of late fees owed is $as stated on the account payment history that has been mailed to the address of record
A copy of your payment history has been mailed to the address of record for your reviewPlease allow 7-from the date it was mailed to be receivedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

This is not a responsethe dealership goes thru GM financialI am a customer of GM Financial and I am requesting them to listen to my concern

Complaint: ***Here is the letter that I sent out a couple months ago with the acct# on it. Thank you for looking into this
Regards,
*** ***