GM Financial

November 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
indicate that the refund check in the amount of $was sent to your address of record on November 6, using FedEx overnight, Tracking #***Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe would like to apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

May 2,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on
February 23, you spoke with a GM Financial representative who advised you on how to set up and verify the Western Union Recurring PaymentsOn March 4, Auto Pay was set up online through MyAccountBoth of these payment methods are customer driven and initiated, and caused a double payment on your accountPlease be advised your account is currently set up on Western Union Recurring PaymentsThe Automatic Payment Plan was canceled on April 13, per your request, and an Auto Pay cancelation letter was sent to you on that same day
A refund has been requested and completedCheck number ***, in the amount of $was sent to the address of record on April 27, via overnight mail, with a tracking number of ***Our records reflect that the check was delivered on April 28,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any additional questions regarding this matter please feel free to contact Customer Service at ***
Sincerely,
GM Financial

May 31,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Your GM Financial account reflects that you have a simple interest loanThis means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains today If all payments are paid by the due date, the account would have been paid in full on the contract maturity date
Please be advised, we have emailed a copy of your payment history that was generated on May 23, 2018, to your yahoo email address for your reviewAny payments posted to your account after this date will not be reflected in this payment history
We appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 7,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records indicate that on February 8, 2018, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional notarized release of lien was sent to your address on file via FedEx tracking number *** and was delivered on May 7, at 11:am, left at front door
Unfortunately, GM Financial is unable to provide an additional title as the original title was mailed to you on February 8, Please contact the New Jersey Department of Motor vehicles and provide the required documentation in order to request a duplicate title
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:This is obviously a generic, automatic & pat reply by GM Financial; without a person actually opening the complaint. The information you require is already listed in the Revdex.com complaint under the "complaint background" section. Additionally, the GM Financial addresses copied on this message have also spoken to me (and/or the dealership who purchased my car) directly; as well as received e-mails with all the documentation of proof required to resolve this matter. Please do you job, open up the complaint and read the complaint in full. Please respond to the "Desire/resolution/outcome" section ASAP. Stop wasting my time and making me work so hard for GM Financial's laziness, mistakes and poor processes.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it was never days past due based on the insurance payment being sent to you.
Regards,
*** ***

PLEASE ADVISE WHERE I CAN DELIVER THE CAR!! I DO NOT WANT IT !

April 23,
Re: *** ** *** Complaint ID: *** GM Financial Account No.: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is
currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mail
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I was never notified in writing that I had a past due balanceEach month, I am mailed a paper statement and on it the only thing showing due was a $feeI have copies of my monthly paper statements that reflect this is the only past due charge If I indeed owed a month past due, why was the $never added to my monthly statements? I was NEVER informed in writing, via mail or email, that there was a past due amount or accumulating late fees. Additionally, I NEVER received a phone call, nor did I speak to anyone on the phone regarding suchI do receive numerous calls with generic messages to call back numbers, but if an institution does not leave the name of the company they work for I am not returning calls because there are too many scams by phone. This being said, since I have never been previously notified by mail in WRITING of the past due or late fees, I am requesting you to waive the late chargesI will pay the past due monthly fee of $that is owed.
Regards,
*** ***

October 3, RE: Complaint ID: *** *** *** Dear Mr***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please note that on September 26, the release of lien was mailed via FedEx overnightThe tracking number for this transaction is ***Per the FedEx website, your title was delivered on September 28, at 9:58am We would like to sincerely apologize for the inconvenience GM Financial caused youPlease be assured that we give customer service a high priority and is totally committed to achieving excellence If you have any additional questions or concerns, please contact me directly at *** Sincerely, GM Financial Tell us why here

I have paid this company more than enough in service fees to satisfy the contractIt is an attempt by this company to take advantage of the poor and I will give them no more moneyAre they willing to work with me or not?*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.We apologize that you feel that you have been misled; however, how we will figure the Finance Charge (“interest”), apply payments, and how late or early payments change what you must pay is clearly reflected on page of your contract in the first section titled “Finance Charge and Payments”. By signing the contract you agreed to the terms and confirmed that before you signed the contract that it was given to you and that you were free to take it and review itHow payments have been applied to your account balance has always been clearly conveyed on your monthly billing statements. Each time a payment is made the next billing statement will reflect the breakdown of the payment into principal and interestCopies of your last three billing statements have been included for your reviewPlease understand that how much interest you pay over the life of this loan is completely determined by how you make your monthly payments, early, on time, or lateThe amounts reflected on the face of your contract in the “Federal TruLending Disclosures” section was calculated based on the assumption that you will make every payment on the date it is dueShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: The point is that the policy of holding perfectly verified and good funds for days is unacceptable. Having me contact a huge company in order to get the front and back copy of a check that GM Finance received and deposited is a stalling tactic. GM already has the front and back of the check. I'll write my congressman as this is a ridiculous and unfair business practice. The funds have been verified and cleared, and this is a way for GM to earn interest on my money
Regards,
*** ***

May 18,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has not changed its position regarding the status of your accountWe have confirmed that the reinstatement funds have been applied appropriately and no adjustments are needed to your account payment history
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

I greatly appreciate your review into this matter and yes the research did conclude they did adhere to the policyHowever, my request for review was not to see if policy was followed, but to show how the word choice provided set an expectation that no issues should have prevented the deferment to become availableSince they are subject to management approval, I was asking if this can be done as a courtesy in the eyes of customer serviceThe contract nor the policy were ever in questionYour response was aimed towards the adherence to policy and not the wording of the conversation and how it could have led to false hopesThank you

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.We are aware that incorrect information was provided within our previous response regarding your interest rate and payment amount. Additional information that included the correct information of 17.25% APR and a mothly installment of $349.82, was sent with the promised copies of your Contract, Account Payment History, and Simple Interest Maturity NoticeThese items were mailed to you on June 2, 2016, please allow 7-business days to recieve.Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.Sincerely,GM Financial

September 29,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that your loan charged off on November 12,
in the amount of $10,
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and spoke with *** *** who's the VP and he explained the same information to me so this resolution is satisfactory to me
Regards,
*** ***

March 21,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, as outlined in the Lease agreement (See Page 2, under Other Terms and Conditions Return of the Vehicle), you will return the vehicle in clean conditionIf you do not buy the vehicle from us under your purchase option, you agree to return the vehicle to us at a place we designateWhen you return the vehicle, you must give us a completed, signed odometer disclosure statementYou agree to pay us any amounts you owe under the Lease and have not paid
Please be advised, GM Financial does not provide you an Odometer Disclosure StatementThis document must be obtained from the dealership from which you turned the lease vehicle intoPlease remit your odometer statement to GM Financials Remarketing department via email to *** or you may fax the documents to fax number ###-###-####
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial