GM Financial

March 7,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records
indicate that GM Financial issued a refund check in the amount of $on March 6, via *** tracking # ***
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

January 17,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Earlier earlier in the year when GM Financial call themselves making their system better A lot of people account was screwed up a including mine minesIf I have 100% Auto Assurance coverage full coverage that means and and percent gap insurance coverage the car should have been paid off completely without them keeping my money and having to continue on paying GM Financial is not making any logical sense
Regards,
*** ***

September 6, 2017 RE: Complaint ID: *** *** *** Dear Ms***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information On July 10, 2017, you signed a Retail Installment Sales Contract (“Contract”) for the Buick Encore in the amount of $22,at an interest rate of 5.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning August 24, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance. Please refer to your signed contract under the section entitled FINANCE CHARGE AND PAYMENTS; section a through eThese sections outline how interest is figured based on using the true daily earnings method, how your payments are applied and how late or early payments change what you must payYou may also refer to your billing statement under Payoff Information as stated: The current balance shown on the front of the statement may not necessarily be your payoff amount because of possible activity on your account such as payments, adjustments, finance charge accurals, etcIt also states to call Customer Service for an accurate payoffAs per our records, they do not indicate that a call was made requesting a full payoff amount As of date, your total payoff is $and is good through September 15, Please note that daily interest will continue to accrue as long as there is an outstanding balance A detailed payment history and a copy of your Contract have been mailed to the address on file Please feel free to contact our office at 1-***-***-*** should you have further questions or require additional assistance Sincerely,GM Financial

October 31,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that
GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyPlease note that GM Financial has responded to all credit bureau disputes accurately and in a timely mannerUnfortunately, we are unable to fulfill your request to make an adjustment to the credit bureau reporting
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

March 16,
Re: Complaint ID: *** *
*** *** Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely
GM Financial

On the payment history that was mailed and emailedI'm not finding where the vehicle contract was extended due to non payment and the account being in a repo statusThis occurred twice and I cant seem to either understand or find these transactions.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592893, and have determined that this does not resolve my dispute
I do not feel comfortable providing my social security or account numbers over the internetWith the information I have already provided, they should be able to find my account.Regards, *** ***

September 25, RE: Complaint ID: *** *** *** Dear Mr***: Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

The Kia Forte was purchased in when *** L*** and I were still married and remained in his possession in McAllen TexasThe divorce decree in clearly states he will keep possession of vehicle and the debt owed but I am primary signer on the vehicleDue to his unexpected hospitalization into intensive care unit, newly diagnosed terminal illness and uncertain prognosis in November, I requested a deferment for months of December and JanuaryPlease note that prior to this unexpected event payments have been made as promisedOn 03/12/2015, I made call to GM representative to notify them the reason for delay "3" days prior of day markI notified GM that my ex-husbands sister had just informed me that he would no longer be able to make payment as promised due to illnessI specifically told GM representative that day and made it absolutely clear that I did not want it to hit day mark and effect my credit, her immediate response to my comment was I will give you an "extension" When this was offered an "extension" by representative, it was my understanding that an "extension" meant I was granted time to pay car as agreed without account being reported late to the credit bureau I would have made the payment on 03/12/if GM representative would have explained to me that she would give me an "extension" but that it would still be reported to credit bureauWhen I spoke to another one of GM representatives on 03/19/ I notified her that car was appraised but that dealership but that they required me to be present which is a 4-hour drive from where I live therefore was going to leave work early on 03/20/2015, hand over check and car to dealership on 03/21/at which time she also granted me another "extension" until 03/23/The vehicle has been paid in full as promisedI have a copy of check dated 03/21/2015, confirmation of date submitted to GM 03/23/along with dealership appraisal that was performed on 03/16/Now I was notified by Equifax that payment was reported lateSince then I have spoken to of GM financial representatives and none of them are able to help me or even explain to me what an "extension" meansOne of GM supervisors (Mary Hernandez) apologized and stated that GM will use this as a teaching tool to educate GM representatives to explain what an "extension" meansAnother GM representative (Anthony) said it was my fault for "assuming" an extension meant they would not report account as late but not even he could explain to me what an "extension" meant I was mislead and due to failure of GM representatives to inform me that despite this so-called "extension" it would still be reported to credit bureau after day mark was hit therefore this has lowered my credit score and now will increase my interest rates in any future investments, loans, car loans etc. Furthermore, response for me to contact your "customer service" line has been done with no assistance at allI was given the run around and transferred over multiple times to different representatives with no resolutionI am once again requesting to remove negative late payment from credit bureau due to representation by GM representatives
Regards,

Complaint: ***
I am rejecting this response because: Although I finally received my registration information as indicated in GM Financials response, my account balance has never been fixedThey are saying I still owe almost $1,for taxes and the lease assumption feeI can provide a copy of a check as proof that I paid thisI sent two emails, called, and explained it to the lady that called me to let me know I owed this money and asked me how I wanted to pay itI should only owe $- $on 10/I don't know how I haven't received any credit from GM Financial for this hassle or the courtesy for someone to call and apologize for this happening and caring enough to try and rectify the issueFrankly this is the only way I can get GM Financial to take any action and I've lost faith in them completelyI'm not looking forward to the end of my lease when I have to turn this car in and they try to gauge me for my complaint as well
Regards,
*** ***

July 18,
Re: Complaint ID: ***
*** J***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Our records
reflect that the payoff in the amount of $10,was posted to your account on July 9, 2018, effective the original date it was received and reflects the account as paid in full
In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on July 12, Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: this is the same response that we have been told everytime we talk with someone Until this is completed there is no substantial reason why we should trust the "automated" response by your company We talked to people in the last days that have ALL assured us that this will be taken care of Yesterday 4/26/I was told that the release was going to be faxed to me by today Surprise, surprise, that did not happen either Due to the lack of actual response and action on GMs part, we have contacted a lawyer and begun legal proceedings against your company for failure to comply and undue hardship
Regards,
*** ***

March 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 17, the
vehicle was involved in an accident and declared a total loss by *** *** InsuranceThe payoff that was quoted to the Insurance Company on December 5, was $11, On January 3, 2018, GM Financial received a payment from *** *** in the amount of $9,that was applied to the deficiency balanceAn additional payment in the amount of $1,from GAP was applied to the account on January 23,
GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 9, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Please note, a refund has been requested and completed A check in the amount of $was issued to the address of record on March 12, Please allow 7-business days to be received
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

February 13,
Re: Complaint ID: *** *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that the account was settled in full on November 13, with MRS, a third party agencyPlease allow 30-days for this
information to update and reflect accordingly
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I still have not received any information that progress has been madeThe only thing I am being told is that there is no information or updateThis has been ongoing for days and is UNACCEPTABLE. I am entitled to a refund and my credit score is being affected every dayThat is horrible
Regards,
*** ***

July 10,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that the Auto Pay will automatically deduct on the due date, even if a duplicate payment is madeOur records reflect that an additional payment was entered by you, via Western Union Speedpay online on May 5, in the amount of $that resulted in a duplicate payment for May of and put your account ahead
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***I do not believe that your company can still feel that offering me an additional to days to resolve my credit issues as justI gotten in touch with your establishment days prior without resolveI have been terribly patient with your company and all I received was falsehood and double talkIt is not my intention to get the Revdex.com involved in this matter, but you have left me no choiceI would have never expected this behavior from your establishment nor do I believe that you are offering the same offer that I was left with before I contacted the Revdex.comYou have truly hurt me as a customer as my credit score is very important to me and mine as we try to establish our futureI am a very disappointed and dissatisfied customer

August 1, 2016 RE: Complaint ID: *** *** Dear Mr***, Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please provide your full GM Financial account number(s) or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial