GM Financial

February 21,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:
I am rejecting this response because: If you looked into my file you will notice that myself and *** from PSECU have stated that the notarized letter that was sent to me was not acceptable to the Department of TransportationThey claim that the money was never received and that just providing the tax number is not proof that the money was sentThat is why I am asking you to provide the cheque number or another form of proof that my tax money was paid to the stateIf the money was sent to the state, it should be no problem proving that it was in a different form other than the letter and the numbers you provided. As for calling your tax department with questions, that is a waste of my timeI have talked to the tax department, escalations department, mangers and others to resolve this issueThe call always ends in "we will phone you back with an answer" and they never doExtremely poor customer service. At this point I am absolutely disgusted with your companyHow many times do I need to request a different form of proof?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I don't know how to contact the business per his request for my infoAfter reading the Revdex.com email it said my response will be made public and don't want to give personal account info here if soCan you give me a contact to send that to or give me further instructions please..........Here is my account number. ***I look forward to your response
Regards,
*** ***

April 12,
*** *** ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent enhancement,
an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoing Based on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to reflect these updatesWe apologize for any inconvenience this has caused and appreciate your patience
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12699719, and find that this resolution is satisfactory to me
Regards,
*** ***

August 12,
Re:Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that
GM Financial issued a refund check in the amount of $on February 1, We received a request to cancel check # *** and apply the funds to your GM Financial accountPlease be advised the payment was applied to your account and reflects the account as current with the next payment due April 11,
A refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Per your lease agreement a payment of $is due on the 14th of each monthWe received a payment in the amount of $on June 27, 2016, at that time the account was only days past dueGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentYour MyAccount profile will not reflect a balance until it becomes dueLate fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there no late charges assessed or a credit mark on the account at the time
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Copies of your payment history will be mailed to you address separately
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 26,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
On April 24, 2017,
you entered into a Retail Installment Sale Contract (“Contract”) for the GMC Sierra in the amount of $34, The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning June 08,
According to our records, on May 22, 2017, GM Financial mailed a letter to the address on file informing you that per a notification from *** *** ***, to please be advised that a clerical error was found in the vehicle identification number on the contract The incorrect VIN number on the contract reads: *** The correct VIN number should read: *** It will not be necessary for you to execute a new Retail Installment Contract; however, you should review the information and retain this notification with your copy of the Retail Installment Contract for future reference In addition, you should contact your insurance agent/carrier to ensure they have the correct vehicle identification number
Our records reflect a Notice of Default, Right to Cure, and Intent to Accelerate was mailed to your address of record on May 22, Per this notice, you had until June 5, to cure this default The vehicle was placed out for repossession on June 13, 2018, when the account was over days past due Further review of our records reflects several attempts to contact you prior to the repossession, were unsuccessful with no return phone calls with regards to the status of the account
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honored Repossession is always unfortunate; however, at this time, we are unable to oblige your request for collateral compensation
We have mailed a copy of the letter mentioned above for your review Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Just because it's "legal" doesn't make it rightPlease know that I have advised everyone I know to advise everyone they know to never do business with your company, as you have no moral compass and do not value your customers
Regards,
*** ***

June 7,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor verification
purposes, please reply with the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 6,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

June 26,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records
reflect a payoff was received in the amount of $47,and was applied to the account with an effective date of March 20,
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
We have mailed a copy of the paid in full letter and a credit rating letter for your review Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 22, 2015, you entered
into a Retail Installment Sale Contract (“Contract”) with Steward Chevrolet Cadillac for the Kia Sportage in the amount of $18,at an interest rate of 15.59%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 5,
On May 17, 2017, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueReview of your account reflects that you made a payment on May 22, and the repossession order was closedI would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We are aware of your bankruptcy filing and\or dischargeThis letter in not an attempt to make demand upon you personally and does not require you to make payment to GM FinancialThe letter is sent simply per your request for informationI have included a copy of your contract and payment history for your reviewIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

December 13,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
My problem with this is the fact I was unaware of what happens with leftover interest at the end of a loanThey are counting me late for something that hadn't even been established yetMy regular payment was $They are listing a late payment in the amount of $It appears on my credit that I couldn't even make the payment on time of $My payment was $for the entire length of this loanFor the past year I was never lateTrying to establish my creditThe new loan was not even established at the time they are saying the $was lateSo how can they claim at that time $was late when we hadn't even made that new payment agreement All of this is totally wrong. If they wanted to report me late on the 4th it should be reported that I was late in the amount of $2,or whatever the full amount they say I should payNot $that wasn't even establishedThis needs removed I know I'm speaking for someone else but even the finance officer at *** *** agreed this is not rightHe even said GM Financial does some shady thingsI hope this can put a stop to them doing this to others as wellThank you so much.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We are not comfortable with disclosing personal information to GM Financial In the past GM Financial has sent us falsified records, forged documents, and harassed us for an alleged debt owed without evidence of its existenceWe do not feel safe giving that information to GM Financial.
Regards,
*** *** *** ***

Complaint: ***
I am rejecting this response because: This response does not address any of my concerns in my complaint. I am well aware of the contract I signed when we purchased our car in 2009. My complaint was that the contract was not clear at the time of purchaseWe feel like we have been taken advantage of because of our credit history. I appreciate the explanation regarding the simple interest loan provided eight years later. Also, in regards to the eight deferments payments, in my complaint I explained that we had financial difficulties and that we were offered payment extensions. My complaint against this company is that they did not explain the details of these extensions AND if this was to help us, why did they allow us to do it eight times? This company is not helping customers I am filing this complaint so that this Bureau investigates the actions of this company and how it does business when it comes to individuals with a low credit history? I have my statements that show payments were made by the due date asked. My complaint specifically states that the statements provided by this company are misleading and confusing. I also stated that I have requested the total principal paid and the total interest plaid to this company and have not been provided this information. The only response provided by this company is providing me with information I already know and are not providing the information I have asked for. I have also mentioned that I had to sign an Installment Agreement with no date? The first statements received after this had no amount or due date on them, however, I was making payments the entire time. This company has not provided an answer to any of my questions and have only used this opportunity to publish my negative history which I am well aware of. It has been a tough eight years, I am not denying that, but still I think we should be treated fairly and without discrimination. Lastly, since the last correspondence, I have not received anything by mail. I have my statements from the past year and will gladly provide them to this Bureau. I do not wish for GM Financial to send me detail payment history. They have already sent me what they call a detailed summary and I could not understand any of it. I even looked into legal advice and they could not understand the paperwork provided to me. I have contacted this Bureau to investigate this company and how it has taken advantage of us and how it does not explain loan extensions and details clearly to their customers, they do not provide information requested by the customers in regards to principal and interest payments, statements are not clear and are misleading and this company has customers sign agreements with no dates. This is my request. I do not need this company to give me a break down of the loan I have had with them for the past eight yearsI would like them to just explain the specific items I have asked.
Regards,
*** *** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial account
The payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closed GM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changes Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

October 27,
Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns
and would like to provide the following information
On July 27, 2015, you and *** *** entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 27th day of each month
Although you have advised GM Financial that through divorce proceedings Mr*** was awarded the responsibility for this lease, the contractual obligation still remains for all parties who entered into the contract
In order to have removed your liability, prior to the maturity of the lease, the party intending to assume sole responsibility would have needed to contact the dealership who originated the lease and have had to apply for the lease in their name onlyPlease understand that this would be the same process as when the lease was initiated in 2015, including credit approval
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial