GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.GM Lease Assumptions stated at the start of the process, it would take 30-days to complete in full GM sent a document stating the process was complete Now, GM is stating no it wasn't, our mistake That is not how things work in an accountable corporate world I am requesting a refund in full for the July payment as this letter is written proof that GM had completed their process The statement saying that it took longer, is unacceptable
Regards,
*** ***

March 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised,
your GM Financial account ending in has been corrected and reflects the next payment due date is March 6,
Our records reflect the account was last reported in December of for the November paymentYour payment was due on November 6, GM Financial received a payment in the amount of $on November 22, An additional payment was made to complete the November payment on December 8, in the amount of $
Should you have any further questions or require additional assistance please contact GM Financial at *** ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial did submit a request and an update was made to the account payment history of the accountHowever, it reflects the date of first delinquency did not update correctly
Please be advised GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureausPlease allow 30-days for this information to update and reflect accordingly
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this responseCan you tell me why my account was charged $twice (once on 12/2/and a second time on 12/4/17, which was stopped because of a stop payment was placed on my account because GM was over drafting my account by continuing to withdraw money that was not in there because I did not authorize this action) without my consent?
Regards,
*** ***

November 18,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact Harvest at ***
Sincerely,
GM Financial

May 1,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that the late
payments in question were paid online via MyAccount using Western Union SpeedPay on February 3, for the December of base rent payment, and March 3, for the January base rent paymentAt this time the account was over days past due for the December of 2016, and the January of base rent paymentThese type of payments were customer driven, initiated and authorized
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
A payment history will be mailed to the address on file separatelyIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

I am rejecting this response and have started the process of retaining a consumer attorney

January 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As previously advised, your GM Financial account matured on July 4, 2016; at which time the balance was due in full for the amount of $2,Please be advised, the new payment plan was offered to you at no interest in efforts to assist you with the remaining balance and was not completed until August 19, At which time the account was over days past duePrior to the loan extension, the loan balance was due in full and continued to be late until that process was completed
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:once again, I sent in the proof that my payment was sent in to youYou are making this difficult even though I have already provided the necessary documentsI am not asking for reimbursement of the extra money paid; I'm simply asking to have the late marks removed from my credit report because of the error and the fact that I have provided proof via bank statementsPlease fix this ASAPPer an email sent by *** ***, the only thing needed was a bank statementShe acknowledged that GM still couldn't find the payment in her system and requested additional documents that my bank, US Bank, does not have since it was an electronic paymentPlease fix the late marks on my credit report since I've complied with your requests and you still could not find my lost payment. I will I'll be obligated to seek advice from an attorney if this is not resolved.
Regards,
*** ***

June 22,
Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns
and would like to provide the following information
Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsA refund has been requested and is being processed for the Lease Assumption fee in the amount of $595.00, and will be sent via regular mailPlease allow to business days from the time the check is issued for it to be received
GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit report dated for May 1, and June 6, In the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
Copies of the Inquiry Removal letters have been included for your reviewShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

February 23,
Re: Complaint ID: *** *** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles of Oregon via *** Tracking # ***Please contact the Department of Motor Vehicles as soon as possible to ensure the vehicle is re-titled and registered accordinglyUnfortunately, GM Financial is unable to honor your request to reimburse the cost of a day trip permit or additional registration fees
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

The service I was given was horribleWhat I was first told was not honored and was not looked intoNOT only that but I was told prior that when the time comes someone would be able to helpThe guy said only a certain number of deferments are allowed if the funds are available. Help!!!! is all I wanted but I got nothingMy account is not past due, that I understand but why can't a company stand behind what they say? Why am I the only one who gets that the way I was treated was wrong? and why did it take me having to file a Revdex.com complain to get a simple apologize? The manager that I spoke should call and apologize for the way he talked to meLike I didn't matter and neither did me being a customerNO CALL! Bottom line, maybe my credit isn't where it should be but I am a hard worker and during a hardship you can not say that you understand and then say I can't help you. I knew of the deferment in JulyThe guy said you are one month from being able to file for another and we would waive thatWhy would I lie? And then you guys keep saying I just came off defermentMy September and October payment was made early and only my Novpayment was late because of my medical complications which no one seems to care aboutI wish that "I can't help you" was told from the start and not days later after I borrowed money that I surely don't have to pay back because of what your employee told meI will go further. This is just not fairAll I was told was how it would go on my credit and how I could turn the car inKeep in find folks, I'm not even past due. You offer is not acceptable I will share my experience which is unfairI DO NOT accept this offer

July 10,
Re: Complaint ID: ***
*** E***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, GM Financial is unable to honor your request to provide monetary compensation
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***I am rejecting this response because:The payment in question was for June and should be at days late, 7/31/17, instead of 8/1/as misinformed, causing a 60day late negative report on my credit report due to delay in anticipated delay due to poor customer service from GM financial I see that you posted the FAQ on payments posting Shouldn't the agents know what are the FAQ's? Why would there be a discrepancy from your policy and what your representatives say? Are you saying we as a customer should never rely on an agent's response during a call, because at the end of the day, what matters/will be honored is what is written and posted online?
Regards,
*** ***

February 12,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that a payoff quote was faxed to Ms*** at Chase Auto Finance on February, 8, and a copy was mailed to your address on fileWe would like to apologize for any inconvenience you have experienced as a result of this situation
Should you have any additional questions regarding this matter, please feel free to contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

May 23,
Re: *** * *** Complaint ID: ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On November 29, 2014, you entered into a Motor Vehicle Lease Agreement for the GMC SierraWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 1st day of each month beginning November 29,
Please be aware, your lease matured on March 1, and the vehicle was not turned in or paid off by this dateA payment received on January 11, was applied towards your December 1, installment, the payment received on February 19, was applied towards your January 1, installmentPlease be advised, both of these payments reported over days past dueA payment was not received for your February nor March installmentsThe payoff check from *** *** *** in the amount of $28,posted to your account on April 3, 2018, with the effective date of March 30, 2018, the date it was received
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesGM Financial will submit an update to the credit reporting agencies to ensure your account reflects accurate informationShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 22,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
If your bank returned your payment due to insufficient funds (NSF), we will generally resubmit your payment to your bank providing they allow us to do so As long as it is honored when it has been resubmitted, no adverse action will be taken against your account In the event that your payment is returned a 2nd time, credit will be reversed from your account and it will be necessary to replace the payment
If you would like GM Financial to review your NSF fee refund request, please provide a running bank statement indicating the NSFs where caused by GM Financial and not refunded by your bank or financial institution to the address or fax number below:
GM Financial
Attn: Compliance Department
*** *** *** *** ***
*** *** ** ***
*** ***
Please note, you are responsible for a payment in the amount of $due on the 16th of each month, as outlined in your lease agreementYour account reflects that GM Financial remitted a check to Everett Municipal Tax Collector on your behalf on March 29, in the amount of $This is the amount you see on your most recent billing statement under Past Due Includes any payments, fees, taxes, and late charges, if applicable
As outlined in the lease agreement (See Page 2, under Registration, Parking Tickets, Tolls and Taxes), you must pay all parking tickets, tolls, traffic fines, and taxes relating to the VehicleIf you do not pay such tickets and fines, we have the right to do so for you, and you will pay us upon demand
We apologize for any inconvenience you may have experienced recentlyShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: They Recived my check on august & It cleared on august never contacted me, Never sent a letter and when I called They said check was not received ( did this times )Plus They Threatened to repossess the car in their september letter.Have a stack of papers I sent them with regard to this matter with no response from them.I received the title to the car almost weeks after I paid for the car.I want INTEREST FOR MONTH ON THE $31,THEY HELD FOR OVER MONTHTheir customer service STINKS, Gave Me the runaround for over month
Regards,
*** ***

March 23,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the review has
been completed
Sincerely,
GM Financial

July 11,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in fullLate fees are assessed when a payment is not received within days of the date it is dueOur records indicate that as of July 10, Gap issued a refund check in the amount of $5,Please understand you are responsible for any deficiency balance on the account once insurance and gap proceeds have applied to the remaining contract liability
If you have any further questions or are in need of additional assistance regarding your account, please contact the GM Financial Total Loss Department at ***
Sincerely,
GM Financial