GM Financial

November 29,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on
December 11, 2012, you signed a Retail Installment Sale Contract for a Chevrolet Impala in the amount of $12,at an interest rate of 19.45%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning January 25,
On August 16, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Florida does not require a cure period or notice of repossession be mailed prior to repossession
Our records reflect that a deferment was processed at your request for the month of May and June of GM Financial last spoke with you on July 25, 2016; at which time you set up a payment in the amount of $dated for July 25, as part of the deferment fee and partial payment for April of due dateYou also set up a future dated payment in the amount of $for August 3, for the July installment paymentThese payments were returned to GM Financial due to insufficient funds on August 4, Please be advised numerous efforts were made to contact you with regard to the status, and no further arrangements were made
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at ***
Sincerely,
GM Financial

December 11,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect that you were enrolled automatic monthly ACH payments to draft on your due date of the 21st of every monthPlease note, you were advised on November 18, and November 20, that we require a notice of business days in order to cancel the automatic payments and that the payment scheduled for November 21, would still draft
Please be aware, the payoff check received from Burt Watson Freeland Chevrolet contained an incorrect account number and did not contain any information pertaining to you or your accountGM Financial was contacted by the dealership on November 21, and additional information was provided to locate the funds in questionThe payoff was posted to your account on November 30, with an effective date of November 7,
The overage refund is scheduled to be sent to you on December 30, per the standard time frameYou may contact our customer service department and provide proof of cleared funds for the November 21, payment in order to request an expedited refund
We would like to apologize for any inconvenience you have experienced as a result of this situationShould you have any additional questions regarding this matter, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.Thank you for the additional correspondence sent to the Revdex.comI have reviewed your response and I would like to reiterate the following.As you have been previously advised, I will not be commenting any further on the double payment from 7/29/since that is a COMPLETELY SEPARATE ISSUERegarding the 7/28/refund, per your request, I have emailed you proof of cleared funds in the form of my bank statement reflecting both payments and a before and after balancePer your statement on Revdex.com response, I expect this payment be completely processed no later than 9/13/to 9/20/(to weeks)To ensure that the 7/28/payment will be refunded as we have agreed upon, I have sent correspondence to GM Corporate, as well as Consumer AffairsThe status of these complaints will be updated to settled once your refund has been completely processed.Regards,
*** ***

June 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, on June 20, 2017, GM Financial
submitted an update and forwarded the proper documentation to all three major credit bureaus for the removal of the negative reportingPlease allow 30-days for this information to update and reflect accordingly
Please be advised GM Financial waived the billed amount of $and the $for Excess Miles from your GM Financial Lease account.GM Financial is unable to honor your request to refund any additional amountsPlease note a paid in full letter will be mailed to your address of record
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** *** as of 5/14/I haven’t received my title to my vehicleEvery time I call they say it’s out in the mailI just want my title to my car.

June 4,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Due to a recent enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingOn May 18, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialWe also mailed this information to the address on file on May 21, 2018, along with a credit rating letter for your review
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 18,
Re: Complaint ID: *** *** M ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required
For verification purposes, please forward me your account number, last four digits of your social security number, mailing address, along with the make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I contacted the business in regards to these payment plans, and was told upon both times of contact that these plans were no longer being continued, as one was set up in errorI dont understand how I was told by two different people that these payment plans were cancelled, and that there is no issue with a double payment being charged both times, especially after an entire months head notice, and I even spoke to a representative the day before my second payment was processedTherefor, this means that I was given incorrect information from both representatives I had spoken with (who also could not find any record of other people speaking to me) and therefor caused a multitude of hassling effectsIf the employees of the company cannot let their consumers know that a plan wasnt actually cancelled (a plan that the business itself had to cancel as stated by multiple employees) let alone tell me that the second payment was already PENDING to be processed therefor causing an overdraft of funds in my account, how can I believe in the reliability of any statements made by the company, let alone trust them with my funds in the future? I was given information by multiple employees, therefor effecting my financial situation for an extended period of time after with absolutely no resolution and now punishments for disputing through my bank directly, as I now have to way to make payments through that checking account to the business now as it is flagged unreliable and will be bounced, therefor costing me MORE money to open a new account to make a payment
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information GM Financial’s position regarding this matter has not changedAs late fees are a part of your contractual obligation, the title to the Mazda cannot be released until this balance is paid or settledIn an effort to assist you, a member of the leadership team previously offered the maximum waiver of 50% of the late fee balance owed after the amount $is received Please understand that the assessment of these types of fees was the direct result of your account payment historyOur records reflect that you were notified of the balance you owed, including late fees, on your billing statements, each login on MyAccount online, and at the beginning of each phone callThe Late Fee Balance notices were also mailed to your address of record, which matches the address you’ve provided within this complaint Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at 1(800)284- Sincerely, GM Financial

In response to the response back last of social are ***As of now it is not resolved

August 3,
Re: *** ***
Complaint ID: ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
On January 23, 2017, you entered into a Motor Vehicle Lease Agreement for the Chevrolet VoltWithin the contract terms, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 22nd day of each month beginning January 23, Payments are due according to the schedule outlined in your contract
Our research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesWe have not changed our position regarding the account and are unable to fulfill your request to make a goodwill adjustment to the credit bureau reportingA payment history was mailed to your address of record on July 24,
Should you have any additional questions or concerns with regards to this matter, please feel free to contact us directly (800)284-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My GM Financial account number is ***
Regards,
*** ***

March 9,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 14, 2014,
you entered into a Retail Installment Sale Contract (“Contract”) for the Chevrolet CruzePlease be advised that in accordance to the terms and conditions of the signed Contract, if defaulted, repossession was a possibility
On January 22, 2018, the decision was made to repossess the vehicle, at this time the account was days past dueOn February 21, 2018, an arrangement was made for payment on March 9, and GM Financial closed the repossession order
On February 27, 2018, the vehicle was repossessed in error by an independent contractor, L&K Recovery, and was delivered back to you at no chargeA repossession will not be reported to the credit bureaus and you will not be responsible for any repossession feesWe apologize for any inconvenience you have experience as a result of the repossession company’s error
While we are unable to accommodate your request for an account credit, we do have an option available that may assist youIf you would like to discuss this option, please contact us at ###-###-####
Sincerely,
GM Financial

this matter has not been resolved, however here is my account number for GM Financial to research: ***

November 8,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that the payoff has been posted to your account effective May 20, A refund check will be expedited to your address of record using FedEx overnight, we will provide you with a tracking number once this has been generatedIn addition, we will expedite the closing of the account and title release
We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceIf you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to offer the following information. Our records reflect that the last verbal communication with you occurred on April 23, Phone calls were made in our efforts
to contact you regarding the GM Financial accountNo harassment or inconvenience was intendedA cease and desist request has been noted on your account for all calls to yourself and your referencesGM Financial will continue to communicate with you to the extent allowed by law. Our records also reflect that the last payment received for your account was on June 5, in the amount of $120.00, which completed your April 12, installment payment and applied the remaining $towards your May 12, installment due dateAt this time the May 12, installment payment is days past dueGM Financial would like to be able to assist you; however, communication and payment arrangements with regard to your account must be made verbally. Our records do not reflect a request to change your due dateHowever, this option is available to you, but the account must be current at the time the request is made. Should you have any further questions or require additional assistance, please contact GM Financial at 1(800)994-7861. Hours of Operation:Monday through Thursday, 8:a.mto 8:p.mETFriday, 8:a.mto 5:p.mETSaturday, 8:a.mto 12:p.mET Sincerely,GM Financial

July 2,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Consistent with our obligation to report only accurate information, GM Financial suppressed credit bureau reporting temporarily during a recent system enhancementPlease note, monthly reporting has resumedUnfortunately, GM Financial is unable to honor your request to provide monetary compensation
We apologize for any inconvenience this has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

March 6,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified causing an additional itemized tax entryAs previously explained, you are only responsible for a payment in the amount of $due on the 27th of each monthThe earn tax amount of $is included in the total installment payment of $We received your payment on February 28, in the amount of $Your account currently reflects a credit of $
We apologize for any inconvenience this has caused and appreciate your patience while we resolve this issueShould you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

December 27,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***In response to the request made by the business, the account number is ***