GM Financial

August 29,
RE: Complaint ID: ***
*** ***
Dear Mr***:
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 27,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Here is my account number*** for the equinox and *** for the Terrain
Regards,
*** ***

June 11,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that
multiple attempts were made to fax a payoff letter with the information you provided beginning May 16, and again on May 18, An additional payoff letter was faxed on May 23, and again on May 30, After many unsuccessful attempts we spoke to you on June 1, and explained that the fax was not going throughOn June 5, you called our office and provided an additional fax numberPlease note, a payoff letter was faxed on June 7, to the number you provided to GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-####
Sincerely,
GM Financial

Upon recommendation from *** at GM Financial, I went to all three credit bureaus directly instead of the credit tracker app thru Capital One who has been reporting to me the hits to my cteditI found out that indeed there are no late payments reportedCapital One just sent me another credit tracker report that GM Financial reported my account with a zero balance deliquentI also know that is because I just puchased a new car two days ago and had absolutely no problem at all getting financedAs well as my credit score not anywhere near the that Capital One said I hadSo I will consider my problem not with GM Financial at allI consider this matter closed and completely resolvedThank you for your time and patience and understandingApparently the Capital One credit tracker app they so famously tour as so awesome is significantly faulty by all accounts

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial accountThe payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closed GM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changes Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:my payments were caught upI paid everything up to datethe lady I spoke to on the phone told me the repo order was cancelled on the 19th of the month and my car wouldn't be towedthey should go into the recordings and listen to the conversation we hadI took care of the and change like agreedthen over a week later my car was taken from my house with all my work equipment in it and I couldn't go to work because my keys were in there and all my toolsthey might want to look up the unlawful repossession in new York state because what the did violated that lawwhen I called the bank the same day they told me there was no repo order opened and it shouldn't have been takentook them mins to find out what happened with my car
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI would like an opportunityto address your concerns, however additional information is requiredAt yourearliest convenience, please forward me your full GM Financial account number orsocial security numberUpon receipt of this
information I will research thismatter Sincerely,GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A new refund has been requested and is being processedA check in the amount of $will be sent via overnight mail to the *** *** *** address in the next couple of days
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

February 16,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that we received a payment in the amount of $on February 15, that applied towards your January of base rent payment, and a partial for February of paymentAs of the date of this letter, you have made out of monthly base rent payments and currently have a balance of $for your February of payment
Our records reflect that the June of payment was not received until July 8, We received two payments in February of that covered December and January 2016, however the account has been running past dueAs previously advised, a copy of the Account Payment History will be mailed to you separately
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: If you looked into my file you will notice that myself and *** from PSECU have stated that the notarized letter that was sent to me was not acceptable to the Department of TransportationThey claim that the money was never received and that just providing the tax number is not proof that the money was sentThat is why I am asking you to provide the cheque number or another form of proof that my tax money was paid to the stateIf the money was sent to the state, it should be no problem proving that it was in a different form other than the letter and the numbers you provided. As for calling your tax department with questions, that is a waste of my timeI have talked to the tax department, escalations department, mangers and others to resolve this issueThe call always ends in "we will phone you back with an answer" and they never doExtremely poor customer service. At this point I am absolutely disgusted with your companyHow many times do I need to request a different form of proof?
Regards,
*** ***

February 7,
Re: Complaint ID: *** *** * *** ***
Dear Mrand Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised GM Financial
received the payoff for the GMC Sierra from Somerset Buick-GMC, Incon January 24, On this same day, prior to the posting of the payoff a right to cure letter was sent to your address of recordA review of the account reflects your GM Financial lease account balance has been paid in full, and paid in full letter will be mailed to your address of record
We apologize for any inconvenience this situation may have caused Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at ***
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that
GM Financial issued a refund check in the amount of $on February 1, We received a request to cancel check # *** and apply the funds to your GM Financial accountPlease be advised the payment was applied to your account and reflects the account as current with the next payment due April 11,
A refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
With the information you’ve provided, GM Financial is unable to locate an account or application for creditPlease provide proof of
the inquiry dated September 15, and GM Financial will research further
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Mr *** not Ms, the complaint shows there math has changedAnd now the lowered my credit rating by reporting my last payment as being over thirty days oldHowever, they fail to address the complaint entirelyThey didn’t explain the $1,balance and how three payments of = 1,It isn’t my job to do there math or to make the monthly reports to the credit bureausFor the last months I have paid, $a month, while the payment was • = $This is more than the late payment of that they are asking, they owe me dollars by my less than perfect math!
Regards,
*** ***

GM Financial, Here's my account ***I would only like you guys to remove the dispute comments from September that was done, because I had all of my creditors remove the dispute against you guys and they told me to tell GM Financial to remove there comments from the dispute that way it will be canceledI need this be done ASAP because my mortgage loan will NOT close if you guys to remove your commentsI cannot wait days for you guys to remove a comment from a disputePlease help by removing comments today if possible. Thank you,
Regards,
*** ***

Complaint: ***
I am rejecting this response because:they are saying they no longer have my case so my dispute is valid and now they want me to contact a new company
Regards,
*** ***

I am rejecting this response because: no one reached out to me and the gesture isn’t big enough I received a bill for $$and it was cut to $ Based on my conversation with a Chevrolet service specialist I anticipated, at the most $in damage to the car that would’ve been cut in half by the $damage waiver I received for purchasing the new car

May 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 22, 2015, you entered
into a Retail Installment Sale Contract (“Contract”) with Steward Chevrolet Cadillac for the Kia Sportage in the amount of $18,at an interest rate of 15.59%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 5,
On May 17, 2017, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueReview of your account reflects that you made a payment on May 22, and the repossession order was closedI would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We are aware of your bankruptcy filing and\or dischargeThis letter in not an attempt to make demand upon you personally and does not require you to make payment to GM FinancialThe letter is sent simply per your request for informationI have included a copy of your contract and payment history for your reviewIf you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial