Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because although I received the check...

in the mail today I have made numerous calls to this company in regard to this claim and I strongly feel they did not meet my son's agreement in replacing his phone and due to time limits in regard to settling this situation I sincerely doubt they will be helpful in the future. I am upset that Verizon chose a company such as this to represent insurance for their phones and has caused some doubt on my future purchases of Verizon phones as well since dealing with this company. I would like my son's $100 "sign on" contract fee back as well as the $75 we paid to get the phone replaced. Then, we will wash our hands of this company and no good will ever come from us using them again.
You may feel I'm being too harsh, but when a company offers a service, they should be timely #1, then they need to follow through with their agreements. I think if the check would have come a few months back I wouldn't be so sour toward this company, but I am and again due to the time it took to resolve.
Sincerely,
[redacted]

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

check #[redacted] for $730.00 sent 6/**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 The response was a generic reply and does not specifically address me.  The company advised me on February *, 2014 that they would be sending a check and today is May **, 2014.  A delay of almost 3 1/2 months is way beyond a "unforseen delay".
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Consumer has not received the check.
Why don't you guys give us the chque about my phone until now?
Bieacuse of irresponsible of behavior of GWG and Rogers, I have suffered without cellphone since February, as much as 5months.
Please Please! I am expecting to get reparation as soon as possible.
?
Sincerely,
[redacted]

Check
#[redacted] for $578.00 was mailed out on 1/**/2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
There are 2 claims by myself and my boyfriend for 2 different phones through this company. One for a claim from December **, 2013 (samsung galaxay S3) offered a check for $578 on December **, 2013, which I accepted. Have been waiting ever since for that check. The check has not come and it has been escalated and not dealt with to my satisfaction. Have not been able to replace the first phone because of it.
 
Now there is a second claim (the one to which they are referring to) for a samsung Galaxy S4, and a check was offered (as stated by GWB) for $700 and I accepted it (albeit unwillingly) as the first check has not come yet from December 2013.
 
I should be receiving a check from over 2-1/2 months ago for $578 (to which there was no mention) and another check that was just offered last week (February **, 2014) in the amount of $700.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $550.00 was mailed on 2/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
/>
Sincerely,
[redacted]

GWG did not have inventory of the customer's phone one contract so rather than offer a check for the retail value we reached out to the customer's dealer We R Wireless and asked them to provide a BRAND New phone to the customer in store.  We sent the Purchase Order #[redacted] on 2/**/14.  It...

was GWG's understanding that We R Wireless was going to reach out to the customer when the phone was ready for pick up.  The customer called on 3/*/14 to cancel the claim and get the hold and deductible refunded.  In order to do that GWG had to verify that no phone had been given out for this PO in the We R Wireless store.  We were waiting for confirmation from We R wireless which we received 3/**/14.  The claim was cancelled and refunded the hold and deductible at that time.  It does take 3-5 business days to reflect on the customer's account.

check #[redacted] for $600.00 sent 5/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I ended up rescinding my claim and paying out of my pocket to fix my phone since the company could not give me any timetable about when they would be able to provide a replacement phone.  I do not believe this company should be allowed to sell insurance for phones if they cannot provide phones when customers need them, but this complaint has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. However, should the details of this complaint ever be available for public viewing, I just wajt to say that this company is full of expert con artists. I have never seen a company allowed to get away with such fraud.
Sincerely, 
[redacted]

check #[redacted] for $300.00 sent 7/**/14 via USPS from our ** office

check #[redacted] for $600.00 sent 7/*/14

Check was sent from ** offices through USPS with no tracking

called customer and verified address and told we are overnighting check 3/*/14 to her, I have also refunded the ded of $179.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been receiving this same response since January.  How long does it take to issue a cheque?  My son has been without a phone since January but we are still obligated to pay the service provider costs every month even though he is not using the service because he doesn't have a phone.  I have already submitted the cheque to Global Warranty for the deductible of the claim in February so I'm not understanding why it's taking so long to issue the cheque so that my son can purchase a  replacement phone. I've run out of patience and would like this claim resolved immediately...as it's costing us money each month.  GWG needs to honor it's obligation in terms of the contract and issue the cheque immediately, as it's long overdue!!
Best regards,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]