Global Warranty Group

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].  MY complaint remains outstanding and unresolved. 
Sincerely,
[redacted]

Check #[redacted] for $179 sent on 06/**/2014

Revdex.com:
At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 
I have waited the requested amount of days for my check and still have not received anything. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
The business charged me a deductible of $150.00 on 12/*/13 and had use of that money for over three months before finally making payment on our warranty/insurance claim.  The business only made that payment after I continually made complaints directly to it, after it repeatedly assured us the payment would be made, and only after I filed complaints against it with the Revdex.com and the New York State Dept. of Financial Services.  Such behavior by a warranty/insurance company should be investigated thoroughly in my opinion, as I've seen there have been multiple other complaints against it of a similar nature.  As far as my particular complaint is concerned, I believe I also should be refunded my $150.00 deductible payment due to the business's use of that money for over three months before it made payment on my claim, and for the undue time and aggravation I had to suffer dealing with it during that period. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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Sincerely,
[redacted]

I have refunded the $150.00 deductible back to the credit card it was charge to.  Please allow 3-5 business days to see it on your statement.

If customer has still not received the check please advise and I will put a stop payment on that check and issue a new check this time with tracking.

I have refunded the deductible of $75.00 which can take 3-5 business days to show up on the customer's statement.  I am not able to refund the cost of the contract which is good till 05/**/15 and we can update the phone covered if the customer sends in Proof of Purchase of the phone they replaced it with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
 
I figured out that the charges are coming from Verizon Wireless Zone in [redacted], **.  I spoke to a customer service rep there named [redacted] on 2/*/14 and he stated that he was going to send Global Warranty Group an email on 2/*/14 concerning the payments I made for insurance for Nov. and Dec. 2013. He stated that their are 2 different systems for Global Warranty Group and that they are probably looking in the old system and not the new system for my payments.  He stated that their phone number- ###-###-#### was showing up on my bank statement because that is what Global Warranty Group designated. I was charged $6.99 for 2 lines in Nov. and Dec. 2013 for an insurance contract that ended on Oct. **, 2013.  The payments were taken out of my checking account for a contract that was no longer valid. When Verizon Wireless Zone makes the debit from a customer's checking account for phone insurance, is the payment for insurance sent directly to Global Warranty Group? Verizon Wireless Zone in [redacted], **. was charging me for 2 lines, Nov. and Dec. 2013 for phone insurance through Global Warranty Group, how come Global Warranty Group has no records of these payment if they were debited from my checking account?
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been over 2 months now and I desperately need to buy a new phone. Please send my cheque as soon as possible. As a result of this delay, I do not wish to pay the deductible of $130.00 anymore and want that reversed to me on my credit card, because I believe GWG has not met their promise of fast delivery in first place! 
Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $600 sent 3/**/14 from our ** offices

check #[redacted] for $525.00 sent 4/**/14

check #[redacted] for $550.00 sent on 1/**/14 and I have refunded $100.00 of the deductible back to your credit card.

check #[redacted] for $700.00 sent 7/**/14 via USPS from our ** offices

check #[redacted] for $600 was mailed out to the customer via USPS on 1/*/14 out of our NY office.  I have refunded the $95 deductible for the delays with the claim.

we refunded the $301 back to the consumer credit card on 3/**/14

PO [redacted] was sent to your We R Wireless dealer to provide a brand new device and bill GWG due to our lack of inventory.  You can pick up your phone at the WE R Wireless location at [redacted]    [redacted] or call...

them at ###-###-####