Global Warranty Group

cancelled claim 6/*/14 and refunded hold and deductible.  Please allow 3-5 business days to see that reflected on bank side/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
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[redacted]

check#[redacted] for $550 was mailed out of our ** offices today 2/**/14

check#[redacted] for $700 sent 3/*/14

check #[redacted] for $375 was sent 6/**/14

check #[redacted] for 350.00 sent via UPS [redacted] on 3/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: It...

is 3/**/14 and I have not received a check yet.  I would expect 2 checks for $580 as I have made 2 claims 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $300.00 sent 6/**

check #[redacted] for $600.00 was sent out on 2/**/14

check #[redacted] for  $475 sent 5/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

The business has not removed the $375 charge placed on my credit card.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $375 was mailed from our ** office 02/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
 
[Your Answer Here]
 The complaint has not been resolved because I have not received the cheque or tracking number for the cheque. If I receive the cheque then the case will be resolved. Unfortunately due to the way I have been treated thus far and the companies seemingly complete disregard for transparency or customer service, I will continue to assume no cheque has been mailed and no resolution will be made until I have the physical cheque in my hands or the cash in my account.?????
Sincerely,
[redacted]
 
?????

check #[redacted] for $550.00 was sent out of our ** office on 2/*/14

check #[redacted] for $850 sent 5/**/14

check#[redacted] for $625 mailed 3/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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even though I accepted the business response I still haven't received the check they mentioned they mailed to me.
Sincerely,
[redacted]

On 4/**/14 GWG received a fax from the customer's Wireless Dealer to cancel the claim which was done.  The hold and deductible were refunded back to the customers credit card that day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

check #[redacted], [redacted], and [redacted] were all mailed from our [redacted] offices.