Global Warranty Group

check #[redacted] for $400.00 sent 7/**/14 via USPS from our NY office

GWG received request from the customer's wireless dealer who sold them the Warranty Protection plan to send them an Purchase order to do an in store fulfillment at Access Cellular.  This would provide the customer with a new phone.  On 4/**/14 GWG sent PO [redacted] to Access Cellular to...

provide the customer with the device instore and then invoice GWG for that new phone.  GWG was invoiced by Access Cellular on 4/**/14 stating customer was picking up the phone there.  Please consult with local Access Cellular.

check #[redacted] for $600.00 was mailed out of our ** office on 2/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

check #[redacted] for $650.00 was sent out of our ** office on 2/*/14

check #[redacted] for $578.00 sent 7/*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
/>
Sincerely,
[redacted]

check #[redacted] for $899.00 mailed USPS on 4/**/14

check # [redacted] for $600 was mailed from our ** offices on 2/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

check #[redacted] for $850.00 was mailed out of our ** office on 2/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any sort of payment from Global Warranty. I filed my claim in early March and it's now July. They continue to give me excuses as to why they haven't processed my cheque yet they didn't hesitate to take my $95.00 deductible right away. It is very frustrating to me that I have to repeatedly call Global Warranty to find out what's going on with my money when they should be the ones keeping in touch with me. I have had to pay out of pocket to get a new phone ($350) because they were unable to replace my phone. I would really appreciate it if they refunded my $95.00 deductible and sent me my $700 cheque to cover the cost of my phone. Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
** cell phone number is: ###-###-####
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check#[redacted] for $300 sent 3/*/14

**called [redacted] back and let her know that we could either
send the customer a new charger, replace the SIM card or process a redo through
one of our Vendors - we will not do an in store redo at this time**

check #[redacted] for $600 was mailed out of our ** offices on 2/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Being asked to be patient as I wait for a cheque that was supposed to be issued to me 6 weeks from my claim date, which was many months ago, is not a resolution. It is unacceptable that the warranty service I paid for didn't hesitate to charge me a deductable as soon as I made my claim and has failed to follow though on their payment. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check #[redacted] was sent out on 1/*/14 for $700.00, I have also refunded your deductible of $95.00 back to your credit card

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[
the business had agreed to refund the money $391 on the 4/**/14 allowing for 4-5 business days for credit. But we still havent seen a credit to our credit card account.
?
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,...


[redacted]