Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I received a message from your office regarding the referenced complaint against Global Warranty Group. The company sent a check to us for $425 and my wife received it last week. However, this week I noticed a pending charge for $699.99 appeared on my American Express account. I immediately phoned American Express of this charge and that we are disputing the nature of its origin. I have asked my wife if she knows why there would be a charge from GWG and she is unaware of anything that would cause this.  
I don’t know what games GWG is playing, but there actions are causing me to spend additional time and resources on a matter you consider “closed.” This latest action appears to be an effort to intimidate us and to unlawfully gain monies that are not theirs.
 
I am thoroughly disgusted with GWG’s antics and will use every legal effort to defend my family and to expose their poor business practices. I would like to speak to someone at the Revdex.com to understand how they can continue to support a business like this that does such offensive actions against its customers.
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?Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I was contacted today to advise that my complaint (ID [redacted]) filed with Revdex.com on March *, 2014 has been closed.  I was contacted to advise that the business had agreed to resolve the complaint by issuing a check for $450.00 and mailing it out of their ** offices on March *, 2014.  I decided to wait and see if the check actually arrived before advising that the complaint was resolved satisfactorily.  Unfortunately the check never arrived.  Could you please keep this complaint open until the check arrives because this was part of the problem before, that when you ask the business they claim the check has been issued but then it never actually appears.  Please advise if you are able to keep the complaint open and contact the business again as it's now been 10 days since they claim the check was mailed and it would have arrived by now.  Thanks very much for your assistance.
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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[Your Answer Here]
I requested my $150 deductible to be refunded. There is no reason why it should have taken 4 months for this issue to be resolved when I was guaranteed payment within 4-6 weeks. Additionally, action was taken ONLY after formal complaint through the Revdex.com. I was totally inconvenienced and will only regain respect for the company and consider the dispute rectified once the deductible is refunded.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Again we can offer to send another S3 or a check for $450.00

check #[redacted] for $250.00 sent 7/*

check  #[redacted] for $550 sent 5/**/14

check #[redacted] for $450.00 sent 3/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

check #[redacted] for $550.00 was mailed out of ** offices on 3/**/14

check #[redacted] for $625.00 was sent out of our ** office on 2/**/14

check  #[redacted] for $500 sent 5/**/14

check   #[redacted] for $850.00 sent 7/** via USPS from our ** office

check #[redacted] for $650.00 sent 7/**/14 via USPS from our ** offices

I have refunded the deductible of $75.00 please allow 3-5 days to see that reflected on our statement.

check #[redacted] for $450.00 sent 7/*/14

Per the terms and conditions of the contract we are allowed to offer the current retail value of the phone on contract if we do not have stock of the phone.  I show the customer has a Verizon iPhone 5 16gb in black which we have had limited inventory of.  The current retail value of the...

phone per the carrier's website is $549.99 and we have offered $550.00.  If customer does not wish to take the check we can find her a phone but timeframe will not be guaranteed due to Apple discontinuing the manufacturing of the iPhone 5 in September of 2013.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
[Your Answer Here]
I did receive check #[redacted] for $550.00 sent on 1/**/14; however, I have not been refunded $100.00 of the deductible back to my credit card. Please advise of when this credit will be issued.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]