Global Warranty Group

Called customer 3/*/14 advised that we had sent a purchase order for the customer to pick up a brand new device from the dealer who sold the contract to the customer, we provided an address for the pick up of the device.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
font-family: verdana;">

The reimbursemt check does not include the $50 deductible that was charged on my credit card for a replacement phone we never received.  When you file a claim for a replacement phone, the company should only charge you that amount if they actually send you a replacement phone. We never received a replacement phone, therefore they should refund the $50.  I expected reimbursement for that as well as I wrote in my initial complaint.  I would appreciate your assistance in getting reimbursed the $50.  Thank you, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
P
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The "delay" identified in processing has been going on for over 6 months now. There is no excuse for such a delay when the point of the obtaining such a warranty is to assist immediately in replacing the missing item. Assuming GWG is I'm fact solvent, it should desist with the delay tactics and make good on its financial commitments! Writing a cheque can be done manually (I'll come and show them how). One can only assume they have no intention to pay. I would like the Revdex.com to continue to assist In overcoming these weak and entirely unreasonable excuses. How long can this company continue with the delay tactics in Al good conscience?. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $550.00 sent 7/*/14 via USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
font-family: verdana;">

[I have not been reimbursed my $301.00 that was charged on my credit card for sending in my broken phone. I have confirmation it was received by this company but I haven't been credited the $301.00. Its been several weeks?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

I have refunded the deductible of $75.00 back to the credit card it was put on.  Please allow 3-5 business days to see that reflect on your statement.

check #[redacted] for $645.00 sent 7/** via USPS from our ** offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
I have not been promised a full refund of the $180 deductible from GWG that I requested in my initial complaint. This deductible was processed promptly by GWG at the start of my claim, and a full refund is a reasonable request due to the length of time that it has taken for my claim to be settled. I also want to advise that I have been reminded that the accounting department informed me that I would receive the $600 cheque within 6-8 weeks (not 90 days that I had mistakenly reported in my initial complaint) from the date the accounting department called me to offer money instead of a replacement phone. I began making numerous calls to the claims & customer service department around 6 to 8 week from receiving that call, but was unable to get any direct response from the escalation or accounting department on the status of my claim. This can be confirmed by the notes on my claim file that were documented by the claims department. The request for reimbursement is for compensation for a very unsettling claims process, one that was much longer then I was lead to expect by GWG.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I should have received my reimbursement cheque on February and it is now May. The only response you will give is "it's coming". This is not acceptable and I require a date that it will be sent. I also require my deductible to be returned to my credit card. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $578.00 sent 4/*/14

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 
My complaint has not been resolved at all! I’ve been waiting patiently for exactly 22 weeks today! 6 months since you first promised me a $700 cheque. GWG took my deductible and left me without a phone right before Christmas and I’m a student which is especially low. After this long, all I am asking for is the $700 cheque you promised me and I would like my $179 deductible in a cheque as well. I’ve been so patient talked so nicely to all your representatives when I call and they tell me the same escalation story. You took my money with no intention to send me a cheque. It’s really not that fun hiring a lawyer and going through all that trouble which looks right about reasonable right now.  Please ship my two cheques.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $600.00 was sent out of our ** office on 2/*/14

check#[redacted] for $600 was mailed 3/*/14

I have reinstated your contract so you can call in and file a claim now.

check #[redacted] for $600.00 mailed 3/*/14

Check # [redacted] issued as of 2/**/14 in the amount of
$625.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They gave me the exact same answer as before... that my claim is being looked at and reviewed and will be resolved.  I don't understand how hard it is to find a check and check the accounts to make sure that it was not cashed and re-issue a new one.  I don't feel this company has addressed my issue in any way.  All they did was skirt around the fact that they have taken almost 6 MONTHS to pay me for a replacement phone.  What is the statute of limitations on an insurance claim of this kind???  Exactly how long am I supposed to wait for them to organize themselves better???
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
0in 10pt;" class="MsoNormal">According to Global Warranty Group the Check was sent March **. As of March [redacted] I still have not received the check. This complaint will not be resolved until I physically receive the check. I would also like an explanation as to why it took over four months to process the claim and why I never received the call back I was promised.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]