Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.I misread the last communication and thought if I did NOT respond that it meant things were resolved.  I did receive the long awaited $300. check and nave my credit card company addressing the unauthorized cred card withdrawal.  Thank you for your rapid response in resolving this matter
Sincerely,
[redacted]

check #[redacted] for $600.00 was mailed out of our ** offices on 3/*/14

check #[redacted] for $650.00 was sent from our ** office on 2/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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Like I sent you the msg below last mar.,[redacted], I waited the check till last friday, then I called them up to know where they sent it to. since they'd sent the cell phone to wrong place at first claim I wanted to make sure this time.
 
but, again, the call center agent said they couldn't  know the addr but someone in accelation team would call me on monday or tuesday, but as I expected, they did not call me till now.
 
I hope you should not just resolve the claim at this point, can you please wait a bit more till I actually receive the check ??
I'll make sure to send you e-mail as soon as I receive the check.
 
?
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have received the check thanks for all your help.
Sincerely,
[redacted]

check#[redacted] for $750.00 was mailed out of our ** office on 2/*/14

claim was cancelled and refunded the hold/deductible on 7/**/14 per the customer request.  Please allow 3-5 business days to see that reflected on the bank statement.

This Revdex.com complaint is being researched and worked daily
until GWG is able to get you resolution. If this is regarding a check that was
accepted in lieu of a replacement phone GWG will make sure to fulfill all
claims.  However due to unexpected
factors there has been...

a delay in our claims process.  Please continue to be patient and we will be
in touch as soon as we have resolution. 
GWG appreciates your business and patience as we continue to work
through these issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We have not received any cheque in lieu of a replacement phone or notification from the above company regarding our claim. Please let me know our next steps. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

tracking [redacted] via UPS out for delivery today 2/** and I have refunded the $75.00 deductible back to your credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I have still not received the check as promised from the company as promised when I filed this complaintSincerely,
[redacted]

check #[redacted] for $550.00 sent 7/*

I have processed the documents for the check since customer just accepted the check via this Revdex.com Complaint.  I can't guarantee the check by April [redacted] but will do my best to ensure the check is sent within the next 7-10 business days.

The hold and the deductible were released on 2/**/13 when the contract was cancelled.  If customer still wishes to proceed with claim we can issue the check for $550.00 but need to have the customer request that.

check #[redacted] for $725.00 sent 6/**

please provide the complete wireless number or claim file number for research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
GWG never fulfilled their end of the insurance policy.  They blame We R Wireless and We R Wireless blames them----GWG should not be selling insurance policies and collecting premiums if they can't fulfill claims.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $750.00 sent 6/**/14

check #*** for $550.00 mailed 4/*/14