Global Warranty Group

Check #[redacted] for $650.00 was mailed out on
1/**/2014

Revdex.com:
 
Thank you. Yes I received as new...

phone from my dealer after this company dragged their feet and after I made this complaint and a complaint to the attorney general of new York. It was also resolved after I mentioned getting an attorney of my own. Thank you for your help. This issue should have never gotten this far in the first place. I hope others do not have to go through this like me. I will never do business with this company again after my contract is up. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have not been informed of the status of my check nor have I received the check.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

claim was cancelled by the customer per request on 7/*/14.  The deductible of $100 was refunded on 7/*/14

Check #[redacted] for $578.00 was mailed out on
1/**/2014 out of the ** office

check #[redacted] for $400.00 was mailed out of our ** offices on 3/*/14

check #[redacted] for $750.00 sent 6/**/14

The $381 is a hold till the broken phone is received.  I do not show that we have received the broken phone.  If the customer sent the broken in already please provide tracking so I can validate and get the hold refunded

check #[redacted] for $730.00 mailed USPS on 4/**/14

check #[redacted] for $400 and check #[redacted] for $350 were mailed out of our NY offices on 2/**/14

Per the terms and conditions of the contract there is a $179 deductible which was discussed with the customer when the filed the claim on 2/**/14.  We attempted to process the deductible several times and each time it was declined.  The deductible was approved on 3/**/14 and not the check...

can be processed.

I have research this with out accounting and we find no duplicate charges.  ON the bank statement our charges would read Wireless Protection Plan and list ###-###-#### and per the information that customer provided I don't think that is what it says.  I would advise to dispute the charges...

through their bank.

check #[redacted] for $550.00 was mailed 3/**/14 and I refunded $100 of the deductible back to the credit card on 3/**/14

check #[redacted] for $600.00 was sent out our ** offices 3/*/14

The Global Warranty Group has not reimbursed my $879.00 as of Aug. *, 2014. I have closed the complaint because of no action. I am still waiting for reimbursement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me and the matter has been resolved. 
May I please know who to contact in case I do not receive the mentioned check and credit?
Sincerely,
[redacted]

GWG did not have inventory of the customer's phone one contract so rather than offer a check for the retail value we reached out to the customer's dealer We R Wireless and asked them to provide a BRAND New phone to the customer in store.  We sent the Purchase Order #[redacted] on 2/**/14. ...

It was GWG's understanding that We R Wireless was going to reach out to the customer when the phone was ready for pick up.  The customer called on 3/*/14 to cancel the claim and get the hold and deductible refunded.  In order to do that GWG had to verify that no phone had been given out for this PO in the We R Wireless store.  We were waiting for confirmation from We R wireless which we received 3/**/14.  The claim was cancelled and refunded the hold and deductible at that time.  It does take 3-5 business days to reflect on the customer's account.
 
GWG only gets a portion of the $ that is paid up front for the cost of the plan.  All refunds for prepaid contracts have to be done by dealers who keep most of the money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello.
"My name is [redacted] and I still did not receive my cheque. Please assist. I reject the response from the firm."
.
Sincerely,
[redacted]

check #[redacted] for $650.00 sent 7/**/14 via USPS from our ** office