Global Warranty Group

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was
accepted in lieu of a replacement phone GWG will make sure to fulfill all claims.  However due to unexpected factors there has been a delay in our claims process.  Please continue to be patient and we will be in touch as soon as we have resolution.  GWG appreciates your business and patience as we continue to work through these issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
 It is unfortunate that it took 7 months of unanswered phone calls, a complaint to the Better Business...

Bureau and forms to the Suffolk County district attorney.
Thank you to the Revdex.com for finally getting this company to send the check that was owed.
Sincerely,
[redacted]

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a check for $600 dollars that was agreed on over a week ago. I have not received any other communications from the company and I am checking my mail daily I have now been with out a phone for over 5 weeks. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have refunded the $800.00 for the hold today and your second check went out yesterday.

check #[redacted] for $700 sent on 06/**/2014

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
 
I have forwarded my email cancellation request(s) with Global Warranty and the communication thread.  I could not attach my email on this page.  Had trouble copy and pasting email.  Will call today.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not  satisfactory to me yet due to the questionable amount they owe me.  When I receive this information on how much money they took out of my account through Verizon Wireless, then we can resolve this matter.
.
Sincerely,
[redacted] NOTE TO GWG: ATTACHED IS CONSUMERS CONTRACT WITH [redacted] SHOWING THE BLACKBERRY WAS TRANSFERRED TO [redacted] ON 4/**/2009, SO ALL CHARGES FOR THAT PHONE SHOULD BE REFUNDED.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It's unfortunate that it took them 5...

months to resolve this issue.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted]. I have sent them numerous emails and have not received any response I am extremely frustrated.
Sincerely,
[redacted]

Check#[redacted] for $550.00 was sent to customer on 2/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
[Your Answer Here]
 I have not received the cheque yet. Until the cheque is in my hands, I want this complaint to remain open.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check  #[redacted] for $600.00 sent 5/*/14

shipped 6/**/14 UPS [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]
I rec'd check today and will deposit tomorrow, hoping it does not bounce.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business says they sent the phone and supplied a tracking number and that the item was delivered to my home per thier response "2/**/13" The last time I checked that was a year ago. That is an error, perhaps they mean 2/**/14. The other problem is that I looked up the tracking number they supplied, [redacted], shows a delivery address in [redacted]. I LIVE IN [redacted] so that is certainly wrong. I still have not received the phone. I paid the insurance coverage up front when I bought the phone  and now it is time for this company to make right. Thanks for supposedly refunding the deductible, I will believe that when I see it on my credit card bill----but we still paid for the insurance cost up front when we bought the phone. Now it has been nearly 2 months all the while I am paying for cellular service I cannot use without the replacement phone.  So please make right and get this straightened out and get a replacement phone to me! When I talked to their world class call center agent on 2/**/14 I was told I would get a call in 24-72 hours....Today is 2/**/2014 ...still no call. And the best they can do is supply a tracking number that shows the wrong delivery address. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Carol Mahood-brookens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
/>
Sincerely,
[redacted]

We did not have the phone in stock so instead of having the customer wait we sent a Purchase Order to the customer's dealer We R Wireless 1/**/14 for a BRAND New device.  Details for the store for pick up is PH####-###-#### Address: [redacted] PO#[redacted].  The...

customer has to pick up at the store in order to get the brand new device.  The customer also send in a cancellation of the contract which has now caused a major issues with the claim completing.  He needs to be aware that we need to keep the contract active until the claim is closed.  Per terms and conditions if you cancel the contract within 12 months of a claim there is a $35 cancellation fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:]
I dont believe this is any different than what I have been told on the phone.  It doesnt help me at all in figuring out when I will receive the check.  I have already ordered a new phone and am waiting for the money to replace my phone so I can return the broken phone and get the deposit back which I have been paying interest on for 4 months now.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
/>
 
My 381.00 has not been put back on my credit card like promised. Sincerely,
[redacted]