Global Warranty Group

I have refunded $50 of the deductible back to the credit card.  Please allow 3-5 business days to see that reflect on your statement.

check #[redacted] for $500.00 sent 7/*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved. I received the cheque today. Thanks.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

check documents were processed 2/**/14 and sent to accounting.  We will continue to follow up with accounting for status.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  As of today April ** 2014 we have not received any...

cheque 
Sincerely,
[redacted]

check #[redacted] for $630.00 sent 5/**/14

I accept the response and hope that no one else suffers the same fate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:
We have read and reviewed the response from Global Warranty Group regarding the check issued and amount.  We have received no such check.  They informed us that we would have the check in our possession within 7-10 business days from 1-**-2014.  Ten business days from 1-**-2014 is 2-**-2014.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Todd Keetch

UPS Tracking [redacted] showing delivered on 2/**/14

check#[redacted] for $350.00 was mailed 3/*/14

check#[redacted] for $600 sent 3/*/14

check #[redacted] for $550.00 sent 7/*/14 via USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
/>
 
thank you so much for your assistance with this issue. I am pleased to say that I received the check today. I do believe this was resolved because of your agency assistant.
With gratitude,
Sincerely,
[redacted]

check #[redacted] for $630.00 sent 4/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
I just wanted to see if I could update the record as "case resolved"? GWG finally sent me a $450 check and I know the case had been closed because they hadn't responded within the original time frames.
Thanks for your help.
Sincerely,
[redacted]

check #[redacted] for $300.00 sent 4/**/14

check #[redacted] for $500.00 sent out of our ** offices on 4/**/14 via USPS

check #[redacted] for $525 sent 6/**/14

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Yes, in a very upset state of mind I did request the claim to be cancelled becuase I did not want this company to end up having $491 of my money until I knew Global Warranty was going to be held accountable to complete their end of the insurance agreement. I'm not rich and do not have $491 to throw away! I researched on the web and I found the there are numerous individuals having the same problem and some have been waiting 3 + months for resolution.   How there is not a class action against them is crazy.
I notified them at around 4:30 pm to cancel the claim.    After calming down later that day at around 8:30pm, I called Global Warranty requesting them to NOT cancel the claim, the rep said they couldn't do that because it was already processed..  I would need to start a whole new claim and they would need to charge my card again!!
So they are able to cancel a claim in a matter of 4 hours and issue a credit but take over 2 weeks to process the original claim and issue the check.  Which probably would have never been completed if I let it go through.    It does not add up!!
If I need to open a new claim to get this matter resolved, I will.  But if the process is going to take another 2 weeks or more, why would I?  Can Global Warrany guarantee that I will receive a new phone or the check in a reasonable amount of time?    I am willing to pay the $90 deductible and send the old phone back, which is my end of the agreement.   
If they are not willing or able to do so, then I am still requesting the $100 fee I paid to purchase the insurance in the first place because they are not providing service that I paid for. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]