Global Warranty Group

check #[redacted] for $600.00 sent 7/*

check #[redacted] for $400 sent 4/*/14

Revdex.com:
At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].  I have phoned several times for an update and each time they have promised to phone back within 48 hours.  This...

has not happened once, nor have I received any of the promised e-mail updates either.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same excuse we've received every month since November 2013. A "delay" should NOT take six months to resolve. No one from the GWG can tell us why, nor when this check will be sent, and their fallback is "We are waiting to hear back from Accounting".  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.Thank you so much for dealing with this so swiftly! I appreciate the good work you do and have already recommended the [redacted] to family and friends!
 
Faith in humanity restored.
Sincerely,
[redacted]

we can do another redo and send out replacement phone but need one of the replacements back first.  I show we sent you a prepaid UPS label to use if you did not receive please call us at ###-###-#### to resend that label.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

To Whom It May Concern:
Since my original complaint to your Revdex.com office, I did in fact receive a refund of my initial deductible, per my warranty plan, of $100. This was refunded into my debit account from the Global Warranty Group on Friday, July **, 2014. I appreciate the timely manner in which my refund was credited back into my bank account, however, I have yet to have the second half of my settlement fulfilled - that being a new phone sent to my new residence. 
As was stated in my previous letter, I acknowledged the fact that I called the Global Warranty Group on July *, 2014, to cancel the shipment of my new phone to my residence. This was due to the fact that myself, along with my family, was vacating our residence on file with the Global Warranty Group the following Monday. The Global Warranty Group was not able to solidify, or promise, a delivery date of my new phone during my phone call on July *, 2014. I weighed the outcomes that would have happened in the event that I continued to have the package containing my new phone sent to the residence that I was vacating. I have concluded the following:
1. The package, with delivery date unknown, would have been shipped to my now previous residence. The package would not have been received by myself, or my wife, as we no longer live in the property. The package would then been received by the new owner who in turn would either keep the new phone in the package, or send the package back to the Global Warranty Group.
2. If above stated were to happen, and the new tenant in the building was to return the package to the Global Warranty Group, who is to say that I would have received the package at my new residence? In the event that I had not provided our forwarding address to the customer service representative, there would have been no updated address on file, thus delaying the already ridiculously long process of receiving a new cell phone via my warranty plan.  
With these outcomes being weighed, and the lack of knowledge on the end of the Global Warranty Group in regards to when my package would be shipped, I decided to cancel the shipment of the package to my former residence. In the event that my package would have been overnighted as promised, there would have not been a direct conflict with my family's upcoming move and receipt of the package. I would like to add that I had a tracking number from UPS for the package containing the new phone. I checked the tracking website numerous times daily, only to find that day after day, my package sat in the Global Warranty Group's warehouse. 
The numerous customer service representatives that I have talked with at the Global Warranty Group were completely unaware of when my promised "overnighted" package would be delivered at my former residence. In the common definition of "overnighting" a package, one would know that an "overnighted" package would take no more than two days to be delivered. An "overnighted" package does not take almost two weeks to be delivered. 
I would like to reiterate that upon the purchase of my Samsung Mini S III on February *, 2014, I paid an upfront fee of $150.00 for a 2 year global warranty. I opted into, as well as read numerously, the terms and conditions of this warranty. With my purchase of a warranty, I am guaranteed a new phone, or one of equal value, in the event that my current phone is discontinued or unavailable by the [redacted] company or Global Warranty Group. So far, my warranty has not held up it's end of the bargain, as my $150.00 up front fee for the warranty has essentially been "stolen" from my pocket. 
Once again, I am asking that the second half of my settlement suggestion be fulfilled. I would like a new phone sent to my current residence, which is on file with the Global Warranty Group. I would like this package to be overnighted, and I would like to be provided with a tracking number, so I am able to track my package as it is being shipped. I would also suggest an alternative settlement option, of a credit to my account number on file with the Global Warranty Group, for the full retail value of my cell phone that was shipped to them, so that I can purchase a replacement personally and in a timely manner. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I still have no idea when my check will be mailed!  Also, I called about this claim numerous times and not one time was I told there was a problem with the deductible payment not processing!  I was told only that the claim was "in processing!"  Nobody took the time or effort to find out what the problem was for me!  I could not receive my email because I no longer had my IPHONE!  I had to borrow a friend's phone and have my cell connected since I finally realized that Global Warranty Group was not responding or fulfilling my claim. WHY WAS I NOT CALLED? OR WHY WAS I NOT TOLD WHEN I KEPT CALLING to follow up the claim?  This poor service is NOT ACCEPTABLE! Per the terms of the contract nothing was fulfilled as described on Global Warranty Group brochure. The information clearly states that "If your exact model is not available, you will receive equipment of like kind and quality in terms of features and technology. All replacement equipment may be new or remanufactured."  I was told since I had the IPhone 5 I could only get a refund check of $550!  That is not per the terms of your contract!  Also it states on the front side "covers all makes and models!"  This insurance has proved to be deceptive!  Where is the customer service? Today is 03/**/2014 and only today did I finally get a confirmation that the deductible was processed.   I asked that once this processed that I be CALLED with a date when the check was mailed - it did not happen AGAIN! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

check #[redacted] for $700.00 sent out of our ** offices 3/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Her)
Thank you ..... I appreciate it.  Once I see the credit come through my statement, then I will consider this resolved.  And accept the complaint as resolved.  Thank you again. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we will refund the $699 hold as soon as the broken phone is returned to GWG group.  We provide a prepaid label to use UPS to return the phone to use.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
/>
I have basically cancelled my claim to have my deductible for which, I PAID, returned to me (as I no longer wish to continue having a "business" with this company). Otherwise, I SENT my phone to the warranty company to HAVE my phone replaced (which didn't take place). I am PHONELESS and I would like my phone RETURNED to me as well. IF the phone cannot be returned, THIS WARRANTY WAS NOTHING BUT A HUGE SCAM!!! I will contact my credit card company and Rogers Wireless (the company that sold me this 3rd party warranty) to consult legal action to have all my money refunded and my phone legally RETURNED to me. WHAT A WASTE OF MONEY and TIME! I cannot express the distastefulness in dealing with "GLOBAL WARRANTY GROUP" and have advised ALL MY FRIENDS, COLLEAGUES and FAMILY NOT TO ASSOCIATE THEMSELVES WITH SUCH A SCAM.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $550.00 sent 7/** via USPS from out ** offices

Check number [redacted] in the amount of $650 was mailed on 3.**.14.
Thank you,

Check # [redacted] issued 1/**/2014 in the amount of
$450.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
We are not happy with this we dont know how long we have to wait. Its alredy been 6 months how much patience we can keep. Why thy took our money right away if they were going to take this long.why have a policy which says claims will be resolved within 10 days.why I have to wait I need my money to purchase a phone I have borrowed a phone from friend he wants it back so I need my money to buy new phone.why thy dont allow us to get another phone if we willing to pay diffeence this way matter will be resolved soon. We dont want to wait we want our money as soon as possible. Thanks 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check   #[redacted] for $350 sent 4/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]