Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

GWG is still practising through an unprofessional manner.  I still have not received a phone call from a representative regarding the status of my claim.  No one from GWG will verbally communicate why there is such a delay for the refund.  I believe 5 months is an acceptable amount of time to wait to receive a refund check for the damaged cell phone.     GWG confirmed in January of 2014 that we will be receiving a cheque in the amount of $578.00.  If I go online to their website at [redacted] and enter in the required information it tells me that the claim is closed.  
Since dealing with GWG from the beginning, their customer service is non-existent.  I have been told verbally on numerous occasion from call centre representatives that someone from the accounting department will be in contact within 24 hours or the next business day and that they will submit a request electronically.  After all the times myself and my husband have called no one has returned our call.  So I have no reason to be confident in GWG code of ethics and turnaround time.   
Myself and my husband have completed everything required of us by our contract, the company has acknowledged such and confirmed.  Why is it five months later I still have not received the check? 
All we want is our refund check and refund fee refunded so we can move on from this.
Regards, 
[redacted]

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This e-mail is regarding a complaint I made in regards to my cell phone warranty through Global Warranty Group. I received an e-mail from [redacted] stating that Global Warranty Group has corrected the complaint and fixed the problem.
They have not yet corrected the problem or returned my money.
They are still saying that my claim is being processed but no further action has been taken.
Thank you!
?
 
??
 
 
Sincerely,
[redacted]

check #[redacted] for $850.00 sent 7/*

Revdex.com:At this time, my complaint, ID [redacted] regarding Global Warranty Group, LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

check#[redacted] for $650.00 was mailed out of our ** office on 1/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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Thanks for responding, I received the Cheque yesterday 03/**, its a shame they didn't make any effort to make it come sooner especially after receiving a complaint through your site.
 
Maybe you can suggest to the business to improve there processes and procedures is that when they offer callbacks for them to actually follow through and let there call center have escalation procedures, as I  mentioned in my complaint that nobody could ever do anything.
 
I come from a very established call center back round here in Canada and they have thorough procedures for complaints like this.
 
Anyways thanks again for your assistance, it is very appreciated
 
Sincerely,
[redacted]

If customer does not receive the check by 3/** please let us know so we cancel that check and send another check with tracking

cancelled claim and refunded hold/ded on 7/**/14

check #[redacted] for $650.00 mailed 3/*/14

check #[redacted] in the amount of $600 was mailed out today
02/**/2014

Revdex.com:
 you promised that 381.00 was to be put back on my card as we talked on the phone weeks ago. You've said checks in mail. Funny how it takes months to send a cheque.   I have to pay interest on my card now for 2 months. Not right. You lied about refund.for all the Hassel and time with your lies and false promises. My stress . You should honor your refund of 381.00 on my card like you said in your phone call. Bull crap. 
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answ  er Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $600.00 was mailed out of ** offices on 2/**/14

check #[redacted] for $525.00 sent 6/**

Revdex.com:
At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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If in fact you sent the check on 3/**/2014 must have "conveniently" been lost in the mail. It doesn't take 4 business days for a letter to go from New York to Connecticut. If I don't respond now then Revdex.com will assume that the issue is resolved, which it is not. I am seriously doubting the legitimacy of your previous response and would like to see proof of the check being sent out
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
YES THE [redacted] IS MY OLD ADRESS I HAVE MOVED SINCE I FIRST FILLED THE CLAIM
MY NEW ADDRESS IS [redacted]
?
I FILLED THIS I HAVE MOVED FROM THERE AND WHY WOULD I HAVE 
A POLICY I PAID FOR ALONG WITH A I FILLED THIS I HAVE MOVED FROM THERE AND WHY WOULD I HAVE
A POLICY I PAID FOR ALONG WITH A DEDUCTABLE THAT I PAID FOR AS WELL I SENT ALL MY DOCUMENTS TO THE Revdex.com AND TO THAT COMPANY JUST TRYING TO GET OVER ON PEOPLE
IT BEEN OVER 3 MONTHS SINCE I WAS APPROVED AND PAID
FOR MY DEDUCTABLE OF $179.99 I WANT MY MONEY BACK I PAID
PLUSE MY REPLACMENT OR MY CHEACK FOR $850 DOLLARS
DEDUCTABLE THAT I PAID FOR AS WELL I SENT ALL MY DOCUMENTS TO THE Revdex.com AND TO THAT COMPANY JUST TRYING TO GET OVER ON PEOPLE 
IT BEEN OVER 3 MONTHS SINCE I WAS APPROVED AND PAID 
FOR MY DEDUCTABLE OF $179.99 I WANT MY MONEY BACK I PAID 
PLUSE MY REPLACMENT OR MY CHEACK FOR $850 DOLLARS 

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter will be resolved once the...

check is received by me. I appreciate the timely response to this complaint by the business.
Sincerely,
[redacted]

The replacement phone was delivered today 1/** per UPS tracking [redacted].  I have emailed the prepaid label to return your broken phone.