Global Warranty Group

I have reinstated the claim and recharged the deductible of $90.00. I have asked my accounting department to get your check out this week for the $we agreed upon. You will still need to send back the broken phone using the Prepaid label we provided. I did not re-charge the hold with good faith that you will return the broken phone once you receive the check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
[Your Answer Here]
This is not my final reply, I am answering question sent to me,asking for cell phone #
It is ###-###-####
Thank you
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I don't see notations indicating the refund of the other $but I will refund it today for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if it is in fact trueThis assumes I actually
receive a check in the coming days, I have grown doubtful of this business' ability to follow through on anything
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I have stated earlier, this will be resolved when I receive my check for the 700$ promised to me months upon months agoI have seen other complaints on the Revdex.com towards GWG and they have been settled within the MONTH of the initial complaintIt has taken to date a month and a half since my initial complaint to simply receive the SAME response I've been getting since NOVEMBER ***I do not want you to "look into it" as according to every CSR I have spoken to you have been "looking into it" since November ***
I have given my policy number of *** to a Revdex.com representative and I expect to have this resolved soon as this has been going on for over months.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

when the customer pays the dealer for the prepaid contract GWG only gets a small portion of that amount and the rest goes to the dealer. All refunds for the cost of the contracts have to be done through the dealer. I have refunded all that I can in regards to this claim

Instead of as check that was offered the customer and dealer requested to do an instore fulfillment. We have spoke with the dealer The Wireless Age and to Jason Lemmons the agent that requested the Purchase order #***. They state that the phone was given to the customer and invoiced
to Global Warranty Group for payment. The customer continues to use that IMEI on his account. NO check is going to be cut for this account since a phone was given

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I have not yet received the check from the business If the check was in fact already sent to my correct address in ** from the business's office in ** by the time that the business sent their response to you, it should have already been delivered I have no way of knowing that the check has actually been sent and when or if it will actually get to me This is why I requested a resolution involving the check being sent by a method that would have a tracking number assigned to it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"">
I did receive my $check today2/**/14, but only due to someone from [redacted] who had called their companyMy initial complaint was for Global but it went to [redacted] who had nothing to do with the complaint, but they helped me out anywaySo please do not send anymore letters to [redacted]As for Global, I feel that they also owe me a $check for my credit that was charged because they never sent me my check to send them the broken phone, which I was still able to use, but didn't have another phoneWith that credit card charge I had no money on my credit line and I had to borrow money to pay it. I expect Global to also send me a $check for the financial problems they put me threwI would like you(Revdex.com) to help me resolve the other half of my problemThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"">
[Your Answer Here]
this is a lie they took my money that I paid for my policy and took my money for
my deducatble I paid for then was called and lied to that my check was already sent out to me
then never called me back after leaving several calls
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"">
[Your Answer Here]
I still have not received the cheque
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"">
I'd like to wait until I receive and deposit the check before closing my complaintAssuming I do receive the check in the next week or two, then I'll be satisfied with the company's response
Thanks,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"">
[Your Answer Here]
They have said this before that my settlement is being processed, ( for months now) why would I expect their response to be any different?...I will believe it when I see it and the check is clearedI have wasted countless hours of my valuable time calling and talking and trying to bring this issue to settlementtherefore ,I am demanding a full refund of the cellphone insurance policys ($total) that I purchased on behalf of Global Warrany Group through my local VerizR Wireless store...if not I will be filing a complaint with Verizon for their part in selling this particular companys warranty policy to their customers in the Verizon Store as well as taking legal action to recoup my time and moneyThere is no way I want anything to do with this company anymore and neither should Verzon Wireless Corp
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

check #[redacted] for $645.00 sent 7/**/14 via USPS from our ** office

check #[redacted] for $550.00 was mailed out of our ** offices 2/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
"">I wanted to thank Revdex.com for getting my case resolvedI did receive the cheque for $thank you
?Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">1) On 3/**/I received and deposited my $check from Global Warranty GroupThis was the most important part of my requested resolution and it has been resolved
2) I never received a call with the status although I was told on several occasions I would receive one.
3) I have not received any apology from Global Warranty Group
4) My request for my deductible to be refunded has not been addressed
5) I think I am at least due an apology for the Global Warranty Group's failing to adhere to their promises under the insurance/warranty providedGlobal Warranty Group never contacted me once throughout the entire claims processThis matter was NOT resolved in a reasonable or timely fashionHad I not had the funds to purchase a new phone outright, I would have been without a phone from January [redacted] to March [redacted] - ALMOST MONTHS
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

check #[redacted] for $630.00 sent 6/**/14

check #[redacted] for $578.00 sent 6/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I paid close to $for this "warranty" which left me WITHOUT a phone for over weeks (and counting) which I still pay my phone company $a month for!
My phone company (Rogers Wireless) has refused to accept any responsibility which means that every time I have gone into the store, called a [redacted] or called the head office I was repeatedly told that it is not their issue and they refused to let me cancel my service without paying $cancellation fees and to date I have not received as little as an apology from either Rogers or Global Warranty Group My last call to Global Warranty Group allowed me to "escalate" my claim which meant I was told to wait hours for a call back from their "escalation department"It has been almost two weeks and I still have not received this phone call.
How is this "warranty" protecting me or my phone from damage? It has caused more damage than it is worth I could have EASILY used the $to purchase myself a phone in time to keep receiving the services I pay Rogers for The fact that Rogers and nobody else on the planet will accept responsibility has caused me to ONLY BLAME MYSELF for inviting these scam artists into my life to cause a great deal of stress financially and otherwise
I will never purchase another warranty as long as I live and I will not be satisfied until I am compensated for the damages I suffered and until all parties involved accept responsibility for their part in this
Also, please note that even though this check was supposedly mailed out a week ago I still HAVE NOT RECEIVED it I was promised a replacement phone or a check in BUSINESS DAYS and it has been just about MONTHS Completely unacceptable to say the least!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]