Global Warranty Group

check #*** for $was sent out from our ** office 3/*/

I will follow up with our accounting department to see when the check was resent to the new address provided on 4/**/

check #*** for $sent 4/**/

check #*** for $sent 7/**/via USPS from our ** office

check #*** for $sent 5/**/

check #*** for $was sent out of our ** offices on 3/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPlease close my complaint against Global Warranty. I received the cheque today
Thanks for your help. It’s appreciated
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thanks so muchWhat about the second claim? Is it going to be another months before I see that money?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

check# *** for $was mailed out of our ** office on 2/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

At this time, I have been contacted directly by Global Warranty Group regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I received an email from the escalation team on June ** to say that they have completed the processing stage and now I have to wait to be issued a checkI have been waiting to receive said check since April ** when I started this claim and it is now July ** and I still have to call the company every days to push for my checkThe company has a hold of still on my credit card which is compiling interest daily that I should now be responsible for paying when I am the one waiting on them to complete the serviceI have asked the company in one of my recent calls to refund me the interest on this claim as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

check #*** for $sent 6/**/

check #*** for $sent 4/*/

check #*** for $was mailed out of our ** offices 3/*/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# **, and have determined that my
complaint has NOT been resolved because:
called in to file a claim for my insured cell phone in February for ###-###-#### numberThe insurance company could not provide me with the same phone so they offered me a cheque for $and said I will receive it very soonHowever, I did not receive it until todayIt has been over a month now and I had to buy a new cell phone out of my pocket as the cheque was taking too longGWG (Global Warranty Group) keep saying that they will escalate the issue to their accounting department and will update me but they never didI wonder what kind of accounting department they have that they cannot give me proper status of the cheque they promised and how long do they need to escalate thisThey already charged me $deductible the day we started this claim and never bothered to send me the money I qualified for till dateI called GWG on March **then March ***and yesterday again to get some update on the process but the representative keep telling me that someone will contact me asap regarding this escalation but NO ONE EVER DID! Their website says all claims are processed within 24-hoursAt this point I want my refund chq for $mailed to me within business days and I also want my deductible refunded to my credit card for $because I don’t think I should be paying that for such lousy and delayed serviceI paid to buy this insurance and getting such feedback that doesn’t lead me anywhere and is very frustratingI need this resolved as soon as possiblePlease and Thank you!
Sincerely,
***

we need to see the cancellation request that was sent to cancel prior to 3/*/in order to process any type of refund

check #*** for $sent 4/**/

Customer has been contacted and Check number *** in the amount of $650.00 was mailed on 3.**and should be received by 3.**
Thank you,

There was an issue in the information that was sent over from Ensquared that showed this customer had a matching IMEI to an existing customer. We were able to resolve this issue yesterday. I contacted *** *** and filed a claim with him with no deductible. A phone was shipped out
today UPS tracking #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved as long as I recieve the
check with in the next days
Sincerely,
*** ***