From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.
Thank you

We have given your suggestions to our Corporate office and they will be reviewed.  Again, We have spoken with the florist and have confirmed the order was delivered to the recipient. We have also contacted our customer and let her know she has been refunded in full for the order. We also have extended her a $20.00 gift card that she can use at any point in the future. Please let us know if there is anything else we can do in regards to this case.Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business did not call me personally, but my boyfriend notified me that he received a call.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. We also at the customers request set up a re-delivery however the recipient is not available to receive the package today. Please let us...

know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have processed a credit for our customer in the amount of $27.80. We will still be delivering the arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is any further we can do to assist.
Thank you

I ordered flowers for a funeral and wasn't notified until days later that they never delivered because they didn't have a florist in the area. Horrible experience - no one should do business with this company!

This case has been completely resolved. We have tried multiple times to contact our customer and as of today have had no luck. At this time we have credited her back in the full amount of the order. We have also emailed offering a future complimentary arrangement on behalf of our company in the...

amount of $40.00. We would be happy to send that arrangement out at any time to any recipient of her choice. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.
Thank you

From: [redacted] Sent: Thursday, December 21, 2017 11:47 PM To: [redacted] Subject: Fwd: Your complaint has been received   The complaint I submitted has now been resolved.  They emailed a confirmation of a refund with an apology and...

also called and left a message with an apology from a supervisor.

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements of behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this order. Thank you

I am seriously disappointed in seeing the picture my mother posted in [redacted] versus what I paid for at a premium level for the OH Christmas Tree. This was suppose to contain roses and looking at the picture she posted on [redacted] it contained carnations not roses and didn't look anything like what I ordered and paid for the premium level. It looked to be poorly put together as well.
This was my first and last time I ever use From You Flowers.
I expect nothing less but a full refund from them.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let...

us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. At this time we have emailed our customer letting them know their email has been removed from any further solicitation.  The customer has requested we no longer contact them. We will honor the customers wishes, but want to conisder the case closed as the...

email has been removed. Please let us know if there is anything further we can do regarding this order.Thank you

This case has been completely resolved. We have attempted to contact this customer several times regarding this case we have left several messages, along with email. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card.
Please let us know...

if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want their credit, just so they are free to continue this unethical business practice on other consumers. I would rather see a change in their advertising policy, which clearly states and discloses their fees upfront before the consumer agrees to purchase. 
Sincerely,
[redacted]

As a result of the Revdex.com inquiry, Robyin F[redacted] at From You Flowers contacted me. She and the company are going to refund the requested amout and understood my issue. Further, the company extended me a credit for $20 for my troubles. 
 
I would consider my complaint satisfied...

and I appreciate your involvement in getting this resolved. 
 
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This company should be shut down. I ordered flowers and paid extra to have it delivered by noon (guaranteed). The flowers have not been delivered, I have not received a refund and customer care has been no help.