From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement as an extended apology on behalf of our company. The customer was very pleased with both resolutions. Please let us know if there is anything...

else we can do regarding this case.Thank you

From: [redacted]] Sent: Friday, February 24, 2017 5:38 PM To: Revdex.com <[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   Revdex.com,   My complaint has been...

rectified. Thank you!   Vr, [redacted]

Flowers for Valentine's Day were ordered using the 800 number two weeks ago. When From You Flowers, LLC contacted "[redacted]" in my city, they did not include that the flowers were to be addressed to "Mr./Mrs." and [redacted] delivered the flowers to "Mr." only. Because of divorce issues, co-mingled familes, etc., a dinner had been planned for 2/13 in an attempt to repair the family dynamics that had been going on. Needless to say, instead of 9 for dinner, we had TW0. I called [redacted] - even visited them -- and they claim that From You Flowers specifically indicated that the flowers were to go to "Mr." only. The lilies in the vase have already turned brown at the tips. I feel the sender is entitled to her $$$$ back. It's a busy time of year for florists but quality and identification are just as IMPORTANT. If From You Flowers cannot count on who they call to deliver an order, they need to take a harder look at those shops that are less than up to their floral standards.

This case has been completely resolved. We have reached back out to our customer and we will be setting up a complimentary arrangement on behalf of our company valued at $60.00 to be delivered to her. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Hi, I recently filed a complaint but has now been resolved. The business gave me back my full refund so please close this case. My complaint ID is [redacted]. Thanks, [redacted]

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer in regards to this case. We are unable to reach the customer via phone or leave a voice mail. We voided the transaction and are emailing the customer the six digit code on file to provide to their...

bank.  We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because: we are not happy with this company. They did refund our money. They told us they would send flowers at no charge to is but the ones they sent looked dead and was a small size when we were told the would send a upgrade to a bigger size. So they sent a second one agter we told them we wete filing a complaint. We did not askthem to do what they did I told them tp do whatever they wanted because I was done with them. They did not do what they promised to do. So no I am not satisfied with them and never told them I was. I wasted count less hours and time on my phone trying to get this matter taken care of. I had 3 phones going at a time to get ahold of someone and was lied to countless times. This I dont like. Their people could not get their act togeth.er to get the order to where it had to go on day it was to be there a,nd we gave them until the next day and they cpuld not get there act together on this day either I spent over 3 hours on the phone to get this matter taken care of and no flowers until after morhers day and then the ones sent were in a wilted state. So no im not happy. I will not do business with this company again no matter what they say or do.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer the $14.99 service fee. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Complaint: [redacted]
I am rejecting this response because:   The Company has not addressed the issue.  They run and internet ad guaranteeing same day delivery.  They then offer a up charge to insure that the flowers are sent in 4 hours.  I paid for the  extra for premium 4 hour service.  Five hours later, one hour after the flowers were to have been delivered, I called them to confirm delivery,   I was on hold more than 30 minutes.  At some point around 530 I was informed that the flowers had not been and could not be delivered.  This company waited until after it was possible for me to make a another alternative arrangement to have flowers delivered to inform me that they were unable to meet the contractual obligation they made.  They debited my  account that day for the 70 dollars they charged.  While they say they refunded my money it has yet to be credited to my account.I had one opportunity to celebrate an event that day.  I know it could not be recreated.  I selected this company because it came up in a search for forests in that area.  I was not local.  I was hours away.  I asked the manager to have one of their employees go to the local stop and shop buy the flowers and deliver them that night.  I offered to pay a cab for the transportation.  I offered to pay for the flowers.  They refused.  The best they could do, was have them delivered the next day.  The next day about noon I called to confirm they were sent.  I was informed by the superior that they had never been placed.  Finally at 3 pm.  3 hours before the person who was receiving them was getting on a train to travel to where I was, the flowers were delivered.  They were a day late and a dollar short. May be the coworkers left behind enjoyed them but the recipient didn't.   The quality was poor, there were maybe 10 ti 15 flowers in the vase most wilted.  Certainly, not what I expected for $70.00.The next Monday I received a call from the company telling me that to satisfy and close the complaint I filed with you they were voiding the transaction and reporting it closed to you.  I told them that was not a satisfactory resolution.  I want to be compensated for the over three hours of time I spent following up.  they told me that they did not do that, that they refunded my money (which they have not) and they would send complimentary flowers to someone if I wanted.  In the mean time I have gotten automated emails from them telling me that my 16 dollar credit is going to expire.  I'm disgusted by there attitude and the way they treated me.  They need to be held accountable for the gross misrepresentations they make on their website and the unfair and deceptive business practices they employ.  People like me place their trust in companies like this to handle those non re-doable moments because they get a high google rating.  They abuse this trust and need to be held accountable for it.   A warning top consumers regarding the poor business practices of this business would be a first step holding them accountable and protecting the public.   I would be happy to provided additional details if it is needed.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also emailed the customer a twenty dollar gift card, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything...

else we can do regarding this case.Thank you

I’m writing in regards to ca[redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and issued the...

expedite fee.  We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00 and issued a $20.00 gift card.  This arrangement can be...

delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back our customer $34.99 on each of her orders.  We have also sent our customer two gift cards in the amount of $10.00 for each of her orders. Please let us know if there is anything else we can do regarding this case.Thank...

you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
A[redacted]

Complaint: [redacted]
I am rejecting this response because:Refund has not been received still. Refund must be received to resolve this complaint
Sincerely,
[redacted]

My daughter order flowers that were supposed to be orange roses and gerbera daisies. Instead I received pale pink roses with assorted fill . When she complained, From you Flowers had another local florist send a bouquet much closer to the original picture. The first order barley made their 3 day guarantee, while the second order is still fresh looking after 5 days. When I complained to the first florist about the discrepancy in the order I was told they reserved the right to make substitutions. But the whole color palette? Part of the blame might be locally. I felt From You Flowers made the correction my daughter requested.

This case has been completely resolved. Customer had placed three orders with our company and...

the  recipient claimed all three arrangemenets were dead upon arrival. We were able to reach out to our customer who had no prior knowledge of the issues, but we were happy to resolve it for him. We refunded two of the orders purchased through our company and have sent our customer a complimentary arrangmeent for the inconvenience. The customer was very pleased with this resolution. He did inform us the recipient doesn't want him to place anymore orders for her through our company, but thanked us for assisting him in the matter. Please let us know if there is anything else we can do regarding this case. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the first order $51.27, along with a $25.00 gift card. On the second order we have given a partial refund in the amount of $31.25 and as and extended apology also issued a $10.00 gift card.  Please...

let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:
The point of any floral business is to take an order and fill it, punctually, with a high quality product. In this case, the order was taken, not filled at all, and later charged to my credit card account. Now that they've been caught, they want to "make amends" by offering something that I don't want and don't need, a $65 credit
My suspicion is that this is their business model: Based on reviews and on my specific case, it seems that frequently they don't provide the ordered product at all or else provide a low quality version of the product. When they are caught, then their business model is to own up and make amends by offering a credit.
Sorry, but no, this won't work in my case. We wanted the plant at a specific location at a specific time. They agreed to provide it, they didn't do so, and into the bargain charged the credit card for it. Had we not happened to be at the location (around 200 miles from our home) we would not have known about their failure and we would have paid.
Incidentally why doesn't this company provide the customer with a jpg-photo and/or some other clear confirmation that the product that was ordered was actually delivered?
Sincerely,
[redacted]