From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding the...

order.Thanks

I order flowers for mother day because I had a coupon for free shipping which saved me $14.99. I have order from them before and was very happy with what I got. I must say that my Mother's Day was ruined and the flowers that was sent could have been bought at the store and looked better. I picked the florist design and let them pick what it would look like. I called the customer service number the next day because I was working late and they are the most rude and unhelpful people that I have every dealt with. They keep asking me what flower were in it and trying to add up the price. They called the florist and said I could come in for something else and exchange for something of the same value but I didn't want to have to take it back and all. They offered me 25% off my order and $15 gift card. Why would I want to order from them again if I had such a bad experience with them. All I wanted was to send new better looking flower. I was even will to pay the $10 difference to send something bigger and better but they wouldn't let me. I will never order from them again!

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

From: Justin Furlough [
href="mailto:[email protected]">mailto:[redacted]] Sent: Wednesday, September 07, 2016 11:13 AMTo: [email protected]: Complaint Numbered: [redacted]
* To whom it may concern,   The business has refunded my the amount for the same day and expedited shipping. They have also given me a $10.00 gift certificate, and it seems they have also enrolled me in some sort of "Platinum Rewards" program following the incident (without my permission or interest).   I consider the matter closed, and do not plan on conducting business with this third party again.   - [redacted] Graduate  Assistant - Competitive Sports [redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have 
51, 51); font-size: 13.5px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; background-color: rgb(244, 247, 248);">removed their information from any further solicitation.This was a free trial the customer inadvertently signed up for when placing his order online. Please let us know if there is anything else we can do regarding this case.
Thank you

The flowers were delivered today. You can closed the complaint. Thank you.

This case has been completely resolved. We have credited back the customer $15.00 and as and extended apology, we have issued a $20.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $45.00 to be delivered to any recipient at any time. The customer was very...

pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank youTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank yo

The transaction was voided on 5/14/17 at 12:23 p.m. EST.  We never captured the funds for the order.  The floating complimentary order was not placed at the time of the offer however it will remain on the cancel order until used.  Thank you. Tell us why here...

In regards to case ID: [redacted].  We have reached out to the customer multiple times via phone and email with no responses.  Today we received at 11:37 a.m. EST an email with exactly what the customer has sent you and we responded to him immediately.  I will provide that information to you. Our responses are preceded by an * 
 
Dear Sir/Madam
 
Re: My Complaint
 
I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns.  I would like to know why:
 
1.       You were not able to make delivery in the first place to [redacted]
 
**On 4/26/16 at 1:37 p.m. EST you called in to change the card information,  as you indicated your name was spelled incorrectly, the representative sent the new card message to the florist incorrectly causing a cancellation so the order was then deactivated in error. 
2.       I cannot contact you on the telephone.  As indicated previously, when I have tried to do so I have been kept on hold in excess of 30 minutes and have had to give up in pure frustration and desperation. 
 
**We are diligently trying to resolve the call queue issue to make the call wait time lower for our customers and have even taken on more staff.  Unfortunately, there are call times that are much higher than others.  People tend to call on their lunch breaks and being a Nationwide company it could be any given time zone when it peaks. 
3.       When I have previously requested your complaints procedure, you have not provided this.
**Complaints are dealt with on a case by case basis.  We take the complaint, contact the filling florist and then resolve.  There are many different case scenarios.  Yours was operator error.  She caused a cancellation when updating the order.  
4.       Failed to make a delivery of flowers to my daughter for her birthday on the 1st October.
 
**I would be happy to assist you with this point, however, you would need to provide the order number you were issued.  You still have a standing complimentary order from April to utilize to the value of $50.00.  Please advise and thank you.  If you would like, my private line is [redacted] and I am here today until 6 p.m. EST
If you would deal specifically with these initial points, this would be helpful at this stage.  I think it is only fair to apprise you that I am an attorney (in [redacted], we are called [redacted]) and your present level of suggested “compensation” is totally and woefully inadequate.  It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com.
 
I await to hear from you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]   In addition, I would like to say that I can not thank the Revdex.com enough for your efforts on my behalf.  I never expected such an expeditious resolution to my problem. You are to be highly commended for your professional response to this complaint and I am genuinely appreciative!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely. We have credited back one of the customers orders in full due to late delivery. We have also emailed the customer a twenty-dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement in the amount of $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have spoken with our customer and set up a re delivery, along with a twenty dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. We have also issued a $10.00 gift certificate. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you