From You Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After I was able to get my refund, the associate went above and beyond by sending a complimentary arrangement.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.  We have also provided our information to the customer to provide to the investigator regarding online issues with her credit card. 
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $60.00. The customer was very pleased with this resolution. Please let us know...

if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I had an issue with the flowers and they completely made things right. The company is only as good as the independent florists they use. Not sure how they choose or cultivate these florists but it might be a good idea to make it an "honor" to be associated with From You Flowers. This way they make sure they do positive work so they can continue to be with FYF. Maybe FYF should do "undercover" customer deliveries to insure quality services.

This case has been completely resolved. We have attempted numerous times to contact the customer by phone and via email and have not heard anything back yet. We have gone ahead and refunded the customer in the full, along with a future complimentary arrangement to any recipient of their choice....

Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have spoken with our customer and our recipient, we have confirmed they will be receiving a fifty-percent credit, along with a fifteen dollar gift card. Please let  me know if there is anything else I can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, as well as sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and customer. The customer was pleased with this resolution. Please let...

us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have issued a standing complimentary arrangement to be delivered at customers discretion. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]I have received the refund, I have not received a gift card as of now.

The customer was credited a partial credit on 11/1/17 at 10:56 a.m. in the amount of $18.35.  The final credit for the balance of $34.64 was issued on 11/20/17 at 1:43 p.m.  The total amount paid was $52.99 so the refund is now completed.  We also issued a $15.00 gift certificate.  Sincerely,  From You Flowers LLC

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also sent out two complimentary arrangements to the recipients. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer 50% of the order. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have left several messages for this customer and have also contacted them via email. At this time we have credited back the customer in the full amount of the order. We will be happy to resolve further once the customer has contacted us back. We will...

consider the matter closed. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:I disagree with the statement that the case has been completely resolved. It is true that my flowers were eventually delivered and that I was finally given a full refund, something that had been refused to me prior to getting the Revdex.com involved. However, nothing was done to address my concern over the false advertising on their website. As mentioned in my original complaint their website has a banner saying 4.4 stars google customer reviews. However, when I accessed their reviews directly from google it was 1.4 stars. Pretty much every outside review site has them in a one star range where there website is nothing but 4 or 5 stars review. I actually tried leaving a negative review for the product I purchased based on my experience and it was not posted on the site. I don't see any explanation for the stark contrast between reviews on and off their site other than false advertising. My personal experience was much more in line with the reviews I see off their site and had their website reflected accurately reflected what their customers experienced I never would have ordered from them.  
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have issued the customer a fifty percent credit, along with a $20.00 gift card. The gift card can be used anytime at the customers discretion. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this case.Sincerely, From You Flowers