From You Flowers

I ordered 4 bouquets to be delivered on Mon. Tues. they were still not delivered. I called and was told that one florist never even received the order, the others he had no clue but would call me before the end of the day for sure. He never called... Okay so my daughter in AL received hers a day late, so far so good. Finally my daughter in NC received hers 2 days late, not at all what I ordered buy pretty. I ordered a Christmas tree shape with pinecones, she got a white bouquet that really wasn't very festive. Another daughter was supposed to get hers from the same florist but 2 more days went by with nothing. My mother in law in NY was still waiting for hers. By the end of the week they all had flowers!! I had a mild breakdown. My daughter in NC ended up with two arrangements delivered by 2 different florists, one actually did look like a Christmas tree. My worst online shopping experience ever. If I didn't keep calling them they would never been delivered at all.

I’m writing in regards to case ID [redacted]. At this time we have contacted the customer and he has emailed us he wishes no further contact. At this time we have gone ahead and refunded this customer in full for their order and sent out a complimentary arrangement to the recipient. As an extended...

apology we have issued a floating complimentary arrangement to the value of $45.00. Please let me know if there is anything else we can do regarding this case.Thank you

Had placed two separate orders 5am on Friday morning. The first order was to be delivered SAME DAY (Friday). I paid extra for this service. Friday late afternoon I got a call saying the florist who sat on it informed them they couldn't get it out that day. I was happy they called me but unhappy that it didn't get there in time for Halloween. So, they credited me $7.19 and said it would be there by Saturday. WEll, it's Monday and still not delivered. I had to call them to ask what happened. The second order of just flowers were delivered on Saturday and were as described. They apologized and one lady is taking charge of my issue. It's sad to see a company get bad reviews because of who they sub-contract out to. However YOU FLOWERS will be the one held accountable, as is the price of doing this type of business. I should of ordered through another online company or find a local florist to delivery in the future. They need to step it up and take care of the customer.

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be...

happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer an additional credit for a total of forty dollars back to her credit card. We have also increased the gift card up to $20.00. The customer was pleased with this resolution. Please let us know if there is anything else we can...

do regarding this case.Thank you

We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we sent out a complimentary arrangement to the recipient to the value of $70.00 and have issued the customer a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have sent out a future complimentary arrangement valued at $40.00.  We have also created a floating complimentary order to the value of...

$50.00 and this arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

The bouquet I received was not the same one that was pictured. it was extremely small it literally looked like a $10 bouquet. It was extremely embarrassing they thought I sent a cheap arraignment not a $50 arrangement. I would've rather not send flowers or have been tricked by this company. I requested a refund and was told they wouldn't issue a refund and they will let the florist know I was disappointed. Extremely upsetting horrible company to work with you will be disappointed with the flowers and customer service.

This case has been completely resolved. We have credited back the customer in the full amount of both orders, along with a $20.00 gift card. The...

customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The complimentary arrangement was delivered. The customer was satisfied with this resolution. Please let us know if there is anything further we can do...

in regards to this case.Thank you

I contracted with From You Flowers to ship a dozen red roses to my wife for our 31st anniversary... After tracking for 12 hours while website said "out for delivery" I received notice at 7:00p that "fresh" flower delivery would be delayed until the next day... I called from you flowers... They would not do anything to help to facilitate delivery... I called [redacted].. They said that if I had called before 7:00p, I may have been able to pick them up... Totally disappointed with both organizations...

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the...

customer in the full amount for both of the orders due to the non-delivery. We have set up two complimentary arrangements to the value of $120.00 to be delivered at any time and to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.Thank you

Good Morning [redacted], I’m writing in regards to case ID [redacted].  We have tried several times to contact our customer by phone and via email but the customer has requested at this time we no longer contact her. We would like to respect our customers wishes and will no longer...

proceed to contact her. The order unfortunately was unable to be delivered on the day our customer requested. Unfortunately the local florist we typically use in this area was on vacation without any notification made to our company.  We accept full responsibility as this was an error on our part and have refunded our customer in the full amount of $66.97 which processed that day. The customer did state the refund had not processed, but everything has been refunded on our end.  At this time we have also offered our customer a complimentary arrangement on behalf of our company as an extended apology, but again she has requested not to be contacted any further. We would also like to speak with our customer to provide her with an explanation of what happened as well.  If the customer does change her mind this is something we will honor at any time in the future. We would like to consider this matter closed. Please let us know if there is anything further we can do regarding this case.  Thank you. Sincerely, [redacted]

This case has been completely resolved. We have refunded both orders in full, along with a complimentary arrangement in the amount of fifty dollars being delivered today. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card that can be used at any time. The customer was very pleased with this resolution.  Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I placed an order in September, for same day delivery, and the flowers never arrived at their destination. I contacted customer support, they apologized for the inconvenience, issued me a 50% refund for the mistake, and assured me that my order would be fulfilled as soon as possible the next day. However, the next day, the flowers never got delivered, I was never contacted by anyone, through phone or email, nor was the recipient of the flowers. I feel like I have been robbed, this is a scam. Customer service seems friendly but is less than helpful. I will never place an order with this company again, and I will encourage anyone I know to do the same.