From You Flowers

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a standing complimentary arrangement valued at $50.00. The customer can send the complimentary arrangement out at any time to any recipient of his choice. Please let us know if...

there is anything else we can do regarding this case.Thank you

This case has been...

completely resolved. We have credited back the customer 50% of the order and the service fee, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  We have also issued a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Thank you for your review & investigation.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]a

I would like to inform you that from you flowers has refunded my money in full and is looking into the matter regarding my unfortunate incident.  All issues have been resolved to my satisfaction.  Thank you, [redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also sent out a complimentary arrangement to the recipient to the value of $70.00. Please let us know if there is anything else we can...

do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of their order. As an extended apology we will also be sending out a $50.00 complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if...

there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer 50% of the order and the service fee, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

The consumer attempted to place the order online.  The funds on any attempted use of a credit are placed on hold by the consumers' bank.  If the charge is declined and we are unable to capture the funds we cannot process an order nor reverse the charges.  The bank puts a pending hold on the account and simply declines the order.  We have no control over the bank procedures as each financial institution varies.  Thank you

This case has been completely resolved. We have left the customer several messages and emails and as of today we have not heard back. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we delivered a $45.00 complimentary arrangement....

We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.
Thank you

Charged my credit card then said the address was "remote" and would refund my
charge. Got my credit card bill- no credit- callled them-they forgot to refund my charge.
WATCH these guys!

no delivery, late delivery, flowers left on porch in cold, misrepresentation of amount of blooms, vase never matches what is ordered, poor customer service,
poor quality of flowers, poor use of local florists,
do not use

Complaint: [redacted]
I am rejecting this response because:this is not true. There was not a FULL refund.
Please check with [redacted] I can provide documentation. Also I made another order yesterday because I thought they refunded me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will be sending out a future complimentary arrangement valued at $50.00 that can be delivered to any recipient of their choice. The customer...

was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

I ordered a Mother's Day deluxe bouquet a week in advance and paid extra for a Sunday/Holiday (Mother's Day) delivery. The bouquet was supposed to be large, have 12 long stemmed roses and carnations. I also paid extra for a Happy Mother's Day mylar ballon. The florist delivered a tiny bouquet about 8 inches tall, with 4 roses and no balloon. I emailed the company right away. This is how the conversation went:
Me: Look at the picture (sent picture). Wrong item. Please re-deliver the right item.
FromYouFlowers: Sorry, here's a refund of 35%.
Me: Don't want refund. Want flowers. Resend.
FYF: Will re-deliver when fresh flowers are in.
Me: Need delivery today (Sunday) - Mother's Day.
FYF: Will re-deliver on Monday or potentially on Tuesday.
At this point, I think it's easier to call. After 30 mins on hold, I finally get to speak to a representative who very dismissively says that no redeliveries today because everything is prepaid and accounted for. When I informed him that whatever I had pre-paid for hadn't been delivered, he says that there isn't anything he can do.
Last minute I had to scram to find a local florist to deliver a beautiful bouquet with balloons that day. I live thousands of miles away, and all I wanted was put a smile on the face of the most important person in my life. Not only are the prices outrageous (the bouquet ordered was $100), but the complete lack of accountability on the company's part is appalling.
Do yourself a favor, use a different company.

This case has been completely resolved. We have credited back the customer in the full amount of the order, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you