From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

From: [redacted] [mailto[redacted]] Sent: Thursday, June 04, 2015 5:26 PM To: [redacted] Subject: Re: Your complaint has been received   I need to cancel this complaint as the company has provided a refund.   Thank you

We apologize for any miscommunication as we did exactly what the customer requested as his desired settlement since we could not reach him via phone or email and thought he would be pleased with his request being done without issue.  We have also tried to reach him again and left a voicemail and email to offer a floating complimentary arrangement to the value of $55.00.  He can use this at his discretion by mentioning his phone number or order number. Please let us know if there is anything further we can do to resolve.  Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology we will be sending out a fifty dollar complimentary arrangement on behalf of our company that can be delivered at anytime. The customer was pleased with this resolution....

Please let us know if there is anything else we can do regarding this order.

This case has been completely resolved. We have credited back the customer in the full amount of the order and delivered the arrangement...

complimentary.  As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Complaint: [redacted]
I am rejecting this response because:
In their response, Fromyouflowers did not disclose that they would not provide me with the name of the florist they claim delivered the flowers.  The flowers were sent to my brother and sister-in-law.  They also reported to me that they had a signature from my brother as proof the flowers were delivered.  I requested to see the signature.  They emailed me a copy of a routing manifest with a signature that was not my brother's signature.  I am happy to share the copy with your organization but it contains names and addresses that I want kept confidential.  Reply if you want to examine the copy.
I hope your organization will reconsider the A+ rating that Fromyouflowers enjoys on your website as they are not deserving of it.  I briefly read some of the 900+ comments that customers have left on the Revdex.com website and it appears that the problem I had with FYF is a pattern of behavior they have been engaging in for some time.  I will not be accepting their offer of complimentary flowers.  I sent another arrangement with 1800Flowers and it was delivered on time and as promised. 
Sincerely,
[redacted]

Re: Complaint ID [redacted]   Update:  Supervisor from the company contacted me directly on 3/ 19.   Apologized for the problem and also acknowledged that she was not sure why a resolution was promised to me so quickly by their agents and that should not have happened. Which was...

appreciated more than anything else because that was the central issue that I felt I could not trust anything they told me.  Resolution promised:  Refund of the order in full. They will also contact the florist and have the flowers delivered free of charge.   I would like to keep the complaint open if possible until the refund is posted to my account.  Then at that time I will confirm in writing to the Revdex.com of final resolution.   I thank you for your assistance with this matter. [redacted]     Sent from iPhone     Sent from iPhone

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also refunded the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we sent out a complimentary...

arrangement valued at $40.00. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also issued the customer a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we...

can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the recipient. We have also issued a $25.00 gift card. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a $50.00 complimentary arrangement. We have also emailed our customer a fifteen dollar gift card that can be...

delivered at any time to any recipient of their choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I was only seeking a refund on my [redacted] (which of this writing has not yet happened, but the three days have not yet lapsed) - FromYouFlowers.com were very quick to respond and address the issue.It is very nice to have another credit on my account as well, but it is the customer service response which I feel is also needing to be addressed, and it is.When the refund hits my credit card, I will consider the issue closed.Thank you all for working quickly on this issue and finding a satisfying resolve.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have sent out a future complimentary arrangement valued at $40.00.  We have also created a floating complimentary order to the value of $50.00 and this arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

I made two orders around the Valentine's Day holiday which also fell on Sunday through the fromyouflowers.com website, and received two emails with order details and confirmed with two payment services I used that the transaction was completed. The next morning I found my account information deleted and through the tracking for found they didn't have one of my orders although the charge already went through. This is not a delivery problem, but a problem with their ordering system.
Then I tried to call their company 3 times and emailed the customer service link. I was told "I can't help you" quote unquote. Again she transferred me to a number that clearly was not being answered on Sunday and lied about it being working. Of course there's been no email response, and the 800 number I found here goes to the same line.
So there's also a total lack of customer service and any method of contacting them about a problem or refund despite the "guarantee" on their website.
Then I came to the Revdex.com website and sighed, 6 positive, 1 neutral, and 77 negative. I should have checked here first before ordering obviously. I don't know how the Revdex.com can hold them in good standing and raise their rating with a record like that, they should lose their LLC license; (I'll see their county Comissioner and formally complain).
It is early in the day and I'll file a complaint with the Revdex.com against this company after I'm sure it's not delivered even though they have no record of my order. So I'm writing this review meanwhile instead. Sending flowers to loved ones is an important and emotional family or romantic experience. Please do yourself a favor and don't use this company. I recommend calling a local florist, they'll probably be the ones fulfilling the order anyway. This company is just a middleman website with no capacity to deliver flowers or anything. Call a florist!
Hope this helps someone else not go through this at an emotional time or on an expectant holiday.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this complaint.  Thank you

I’m writing in...

regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.
Thank you