From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The flowers were delivered 2/15/18 at 10: a.m. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As of my conversation with them on 5/18/2017, they said they had refunded the order# [redacted] to my credit that has yet to be posted to my card.  Order # [redacted] was credited back the same day as I was on the phone with them, now they're telling me it takes 3 business days which would have been Wednesday 5/17/2017 this is Friday 5/19/2017 nothing refunded.  In addition I didn't except the $75.00 offer.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I order flowers for a special friend, they email me that the flowers were deliver, and my friend never received the flowers. terrible company!

From you flowers. Not worth the money spent. Ordered standing heart arrangement for wake. Did not look anything like the picture on their website, very dissatisfied. They credited me 20% and gave a 15.00 gift certificate toward another purchase. It sounds good but I spent over 250.00 for a bad looking arrangement that looked nothing like the picture and they give me 40.00 back and a useless gift certificate. I do not recommend this company.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient to the value of $75.00. Please let us know if there is anything else we...

can do regarding this order.Thank you

After my recepient received the arrangement it looked nothing like the picture. I called explained situation and sent pictures to back up my claim. Flowers were redelivered,but looked worse than the first delivery. Being terribly upset over the entire situation I stated a wanted a full refund and get this, that could be done BUT they would have the already delivered flowers PICKED up for the return. SERIOUSLY????? And how you go about figuring percentages for your credits for dissatisfied customers , how about you take it off of the TOTAL, not just the purchase portion

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything further we can do regarding this case.Thank you

This case has been completely resolved. We have contacted the customer and have refunded the account in full. We have also emailed the customer a twenty dollar gift certificate as an extended apology on behalf of our company. Please let us know if there is anything else we can do in regards the...

case. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding...

this case.Thank you

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business refunded my original purchase amount and still delivered the product as ordered. Even though the situation was handled poorly on part of their customer service, the response after my Revdex.com claim was acceptable.
Sincerely,
[redacted]

I ordered flowers 12/16/14 to be delivered 12/19/14- got confirmation that they were delievered however my friend never received the flowers. Two emails, sent to me. One stating that the flowers would be delivered 12/20, that never happened, and a second email stating that they could not find a florist to deliver on 12/20 and with my permission, they would be delivered 12/22 with an upgrade. Flowers were never delivered. Called at 4:00 pm to cancel the order and have gone to another company. I look like an it. So embarrased. I sure hope that I don't have to fight to get my money back.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an...

extended apology on behalf of our company we have sent out a fresh arrangement today to replace the original order.  We have also extend a $20.00 gift certificate and offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
Tbanks for helping us resolve the issue. Business was more than helpful after I contacted the Revdex.com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I accepted...

the flower shops resolution on the matter. they did as they should I got a full refund and they also sent me a complimentary arrangement .  If they had only done this is the first place to my friend, none of this would have happened. I am a business owner too, so I know this was a loss for them. I don't understand why they don't strive to be better, it's not just me it's all the complaints for the same thing! I don't know how they make money by having to settle all these complaints as they do. but I do thank them and the Revdex.com for helping me on this matter..  .
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to each recipient to the value of $75.00. The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
THE SUPERVISOR WHO TOOK OVER WA PROMPT, POLITE, THOUGHTFUL, KIND AND SEEMED LIKE SHE REALLY CARED ABOUT THE ISSUE. SHE SENT A BEAUTIFUL ARRANGEMENT WITH A NICE NOTE & A 20.00 GIFT CARD. along WITH A FULL REFUND.
Sincerely,
[redacted]

This case has been completely resolved. We have credited the customer back a total of $19.98, along with a $10.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]