FMR

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. You contacted our office and spoke with one our representatives; you were extremely combative not allowing him to give you any information pertaining to the debt. The call was eventually terminated. Once more you...

contacted our office and spoke with a different representative. You were advised in the beginning of the conversation the phone number you provided was removed and you would not receive any further calls to that number. Uncertain of why you were being contacted, we provided all information pertaining to the debt. You were in fact asked personal information that we had on file for you and all of it was verified, by you. At no time did you tell a representative that you believed this office is a scam as you state in the complaint prior to the call being terminated. The allegation that this company is a scam is unfounded and untrue.  As a result we have made the decision to discontinue any collection efforts. You will not be contacted from this office again. Regards, Nick W.

Dear Ms. [redacted], FMR had been contracted to collect on debt attached to your name. Your debt with this office has been documented disputed and closed. You will not receive any further calls. FMR would like to apologize for the inconvenience and will be looking into this matter. Regards, Nick W.

Dear Ms. [redacted], FMR would like to apologize for any inconvenience as we were not aware that your identity had been compromised in the past. This matter has been documented disputed and closed. You will receive no further communication concerning the matter at hand. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to collect on debt attached to your name. We have carefully reviewed your account and the conversation you had with our representative, any information provided to you was given to our office. We have documented your account as dispute and it has been sent...

back. You will not receive any further communication from this office. We apologize for any inconvenience. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Attached is the document that I received from FMR.  In the phone conversation, the lady I spoke with did say that if I didn't pay the amount it would be assumed that I took a payday loan out in effort to commit fraud.  I explained to her that I didn't take a payday loan out and she made a mistake. Will my information be sold/given to another "debt collector" for a non-existent debt?  This has been going on for many years and I'm tired of it.  I had to have the credit bureaus freeze my credit because of this.  Someone got a hold of my information and now many so called "debt collectors" are trying to scam me out of money for non-existent debts. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], FMR has been contracted to collect on a debt attached to your name. After reviewing the calls made on the account, at no time did any representative of this company disclose this issue was regarding a debt to anyone other than you once they properly verified who they were speaking...

with. We are documenting this as a dispute, you will receive no further communication from this office.  Regards, [redacted]

Dear Ms. [redacted], FMR would like to apologize for any inconvenience. Unfortunately in this industry loans that have been previously paid or settled are sometimes sold in error. As for the representative you spoke with, they have been sent for continued training and their file has been documented...

regarding this instance. Your account has been placed in a paid prior status. You will not receive any further communication from this office. Regards, Nick W.

Dear Ms. [redacted], Your account with this office has been documented disputed and permanently closed. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Mr. [redacted], FMR has been contacted to handle a personal matter. Unfortunately your phone number was contacted in error and we were unaware of this due to the fact that you did not inform anyone in our office. We can assure that we have made sure your phone number is removed from our database as...

of March 27, 2018. We apologize for any incovonenience; you will not receive any more phone calls from this office. Regards, Nick W.

Forward
Movement Recovery (“FMR”) has received the above complaint and appreciates the
opportunity to respond in kind. 
FMR
is a collection agency and the current creditor and owner of an unpaid personal
loan in Ms. [redacted]’s name.  The
personal loan Ms. [redacted] took out,...

originated with [redacted] LTD. The last four
account number digits are [redacted].  We are
attaching the verification of debt letter with our response for Ms. [redacted]’s
convenience.
 
As Ms. [redacted]
indicates, FMR did speak with her on August 13, 2015 when she called into
FMR.  As she called into FMR, we were not
aware that she was at work.  After
verifying all of her necessary information, we informed Ms. [redacted] of the
above information regarding her person loan. 
She explained that she would like to satisfy the loan in full and set up
a payment date to do so. FMR spoke with the
representative that spoke with Ms. [redacted] and they vehemently deny telling
her that there was a case or judgment against her, or threaten her in any
way.  These types of actions against
consumers are strictly prohibited and against FMR’s policies and
procedures.  If there is evidence that
these actions took place, please send them to us and we will handle the
situation accordingly.  However, we have reviewed
this complaint with the representative and a note has been placed in their
file.  We are not sure why Ms.
[redacted]’s email service provider flagged our correspondence to her as spam,
this is the first we have heard of this happening.  We can assure Mr. [redacted] and your office
that FMR is a legitimate company and not a scam.  We are registered with the Secretary of State
and take those types of allegations seriously. 
We are working with our internet provider to determine if there is an
issue to prevent any future correspondence obtaining the same results. 
We are not sure how else
we can assist Ms. [redacted], but we assure that FMR will not contact her
regarding this account again unless she calls back into FMR to resolve the
issue herself.
 Please
contact the undersigned if we can be of any additional help in this matter.
 
Sincerely,
 Nick W.
Authorized
Representative of
Forward
Movement Recovery

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They will no longer contact me. 
Regards,
[redacted]

Dear Ms. [redacted], All communication has stopped regarding the issue that we were handling. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], Unfortunately you have dealt with fraudulent activity in the past. Due to you refusing to verify any information with FMR, we are documenting this account as disputed and discontinuing all collection efforts. FMR would like to apologize for any inconvenience. Regards, [redacted]

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. All incoming and outgoing calls have been reviewed and it appears that you have not had contact with our office. We are in fact attempting to contact you to provide the information attached to this...

matter. However at this time we have me the decision to discontinue all contact. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to handle a personal business matter attached to your name. Our records have been reviewed and it is verified that you or your family members have never been into contact with this office. Due to the fact that you have not spoken with a representative you...

would have no way of knowing what this matter was regarding. Our company also practices federal privacy laws and would not have disclosed any information to anyone but the correct party once it was verified. At this time the matter has been closed and returned and we have made the decision to discontinue attempts to notify you of this matter. You will not receive any further calls from this office.  Regards, Nick W.

Dear Ms [redacted], FMR has been contracted to collect on debt attached to your name. We would like apologize for any phone issues that may have occurred and for any lack of professionalism you may have experienced while speaking with the representative. FMR has no knowledge of any fraudulent...

activity, our representative was simply providing you with the information on your account with our office.  Your account with FMR has been marked as a dispute and closed. You will not receive any more calls from our office.  Regards, Nick W.

Dear Ms. [redacted],I have reviewed your complaint, first and foremost I would like to apologize for the inconvenience. FMR will be closing your account with monetary relief. (There is no longer money owed) All collection activity has ceased. I hope you find this resolution satisfactory. Regards, Nick...

W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  From my understanding as to the response it seems perhaps someone could be attempting some sort of scam with the business name. Thank you for looking into it. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am finding this resolution satisfactory because they have stated that they are changing the status to paid and have agreed to no longer contact me.  This is acceptable for them and for any of their affiliates. If they continue to contact me I will assume they are violating the the terms of this acceptance and reserve the right to continue the complaint. 
Regards,
[redacted]