FMR

Dear Ms***, FMR has discontinued all communication with you and your family per your requestThe account in question has been closed and all collection efforts permanently ceasedFMR would like to apologize for any inconvenienceRegards, *** ***

Dear Mr***, FMR has been contracted to handle a personal business matter attached to your nameIt has been established that you have contacted our office once previouslyUnfortunately due to federal privacy law the representative you spoke with was unable to disclose the details of this
matter without first verifying information to assure we had the correct party on the lineYour account has been sent back and as per your request you will not receive any further calls from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As long as they keep their word and cease all communication in this matterI will not be pleased if anyone else gets a phone call from them regarding me
Regards,
*** ***

Dear Mr***, FMR has been contracted to collect on a debt attached to your nameThe calls placed to your relatives were all made in compliance with federal and state regulations attempting to verify your location informationAfter reviewing your complaint, I reviewed all calls on the file,
at no time did any representative of this company threaten prosecutionNot sure why you would have stated that, either way the account has been documented as disputedYou will receive no further communication from this officeRegards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Having said that, I maintain that I don't owe any debts I also retain the right to re-open a complaint with the Revdex.com should the phone calls continueThank you for your attention to thisBest,
Regards,
*** ***

Dear Ms***, FMR has been contracted to collect on debt attached to your nameAny information, including your email address, was providedIt was explained to you that your signature was electronic as this debt was obtained online. You did request documentation showing your physical
signature which cannot be provided as it does not existAt that time you stated your attorney would be handling this matterYour account was documented and closedYou have not received any phone calls from this office as of October 25, Regards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter for *** ***Unfortunately we were unaware that we were contacting you in error for this individualOn March 23, there was a voicemail received from a person at your phone number asking that the phone number was
removedAs per that request the phone number was removed from our database and no phone calls have been placed to sinceWe do apologize for any inconvenience and we can assure you that you will not be called again. Regards, Nick W

Dear Mr***, FMR has been contracted to collect on a debt attached to your nameWe have reviewed both calls from 05/05/Our findings are much different than your complaint statesThe first representative that you spoke with, you stated you were filing bankruptcy and she immediately
offered to send documentation so you could include this matter in your chapter filingThe second representative was attempting to verify who he was speaking with as federal law requires before releasing personal informationSo, when you repeatedly asked him to verify the fifth digit prior to you verifying we had the correct party on the line his tone became a bit elevated as he had to repeat himself several timesBy no means did either representative "scream" at youAs far as you alleging that we have no dispute policy, that is simply untrueAt no time did you mention that you wanted to dispute the debtYour last communication ended with,you stating that you were going to contact your bank and then contact the representative backBoth representatives have been sent for continued training and have had a note placed in their personnel fileYour account with this office has been documented disputed and all collection activity has been permanently discontinued FMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR would like to apologize for any inconvenienceFMR was not informed prior to our communication this morning that your identity had been previously compromisedAll collection efforts have been permanently discontinued. Regards, *** ***

Dear Mr***, FMR has been contracted to collect on debt attached to your nameThe debt in which you are referring to was placed on March 21, and that day you did speak to someone in our officeWe were unaware that the account was paid prior and the representative was following protocol when
requesting proof of suchA manager has reviewed your account and the phone calls you placed this to office and we would like to apologize for any inconvenienceYour account has been documented as dispute and closedWe can assure you that you will not receive any more phone calls from this officeRegards, Nick W

Dear Ms***, *** ** *** *** ROAD ***, FL *** is the address that we have on file for youDocumentation has been sentPlease contact the office upon receipt of the letterRegards, Nick W

Forward Movement Recovery (“FMR”) has received the above complaint and appreciates the opportunity to respond in kindFMR is a collection agency and was attempting to collect on Ms***’s unpaid she took out in her name. The original creditor for Ms ***’s loan was ***
***The last four account number digits are ***We apologize for any issues Ms*** had receiving our correspondence and encourage her to contact our office to ensure that all of her information was correctAs Ms*** indicates, we had set up a payment plan with her to satisfy her unpaid loan referenced above. On November 24, Ms *** contacted our office to inform us that someone had stolen her banking information and she would prefer to adjust her payment method. Our representative was very cordial and provided Ms*** with a list of additional methods she could provide payment. At no time was there ever any threats or aggressive behavior from our representative as we ensure that all of our agents are trained to work with consumers to provide them the easiest experience when working with our agency FMR is not sure if Ms*** is accusing our agency of attempting to remove funds from her account that were not owed to us either through the payment plan or otherwise; but we can absolutely assure Ms*** and your office that this is strictly prohibited in our company as well as a complete violation of the law. If there is any information whatsoever to show that one of our representatives conducted any actions like this, please send over any evidence you may have and we will take all appropriate and legal action necessary. We will cease all additional collection activities and suspend the payment plan unless and until Ms*** contacts our office to discuss in more detail Please contact the undersigned if we can be of any additional help in this matterSincerely, Nick WAuthorized Representative of Forward Movement Recovery

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as it means they agree there is no debt to collect The email they sent me did not include any valid documentation of a debt they were trying to collect There was also no return email to respond, and the mailing address is not an actual location There were threats made to my spouse on the original phone call
Regards,
*** ***

No message or attachment here either. Regards, Nick W

FMR has been provided the rights to the the loan established with *** Financial account ending ***Clearly you are stating the information on the account provided to us is incorrectFor that reason we will be treating this as a cease and desist and discontinuing all collection efforts
FMR apologizes for any inconvenience and we are working diligently to look into the information provided to us. Regards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Forward
Movement Recovery (“FMR”) is in receipt of Ms***’ complaint and appreciates
the opportunity to respondFMR
is a collection agency and the current creditor and owner of an unpaid personal
loan in Ms***’ name. The personal
loan Ms*** took out, originated with ***
Holding GroupThe last four
account number digits are ***.
As Ms*** states, we
did speak to her on September 22, only.
After verifying all of her information, we discussed the above with Ms
***. We will take Ms*** at her
word that this loan is not hers and will ensure that the file is closed and
will not be resold. We encourage Ms
*** to contact us if there is any additional contact to her regarding this
account
Please contact the
undersigned if we can be of any additional help in this matter
Sincerely,
Nick W
Authorized
Representative of
Forward
Movement Recovery

Dear Ms***, The employees of FMR are required by Federal law to verify who they are speaking with prior to disclosing the nature of the callDocumentation has been sent to *** *** **. ***, ** ***Please contact the office upon receipt. Regards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you
Regards,
*** ***

Dear Ms***, The process of locating a consumer starts with the references that consumer may have used on an applicationThis information may have been provided more than years ago, so it is very common for these numbers to have been re-assigned several timesNext, we have skip tracing
tools in which we enter the consumers information to a web based search engine for location information on that consumer, and again, sometimes that information is out dated or incorrect as wellThere is no reason to be alarmed, it happens all the timeFMR would like to apologize for any inconvenienceYou will not be called againRegards, Nick W