FMR

Dear Ms*** aka***, FMR strongly disagrees with your complaintFMR has software in place that prohibits any of its employees from dialing a number more than twiceAfter reviewing the phone records, the accusation of five calls placed is simply not trueOur office operates within the
confines of federal and state lawsFMR will be closing your account and discontinuing collection effortsYou will receive no further communication from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company needs to inform me as to when & where I supposedly
took this loanThe explaination they have is too generalized and then
suspious with the promise not to call any mor
Regards,
*** ***

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your nameAfter a review of your account it has been found that you have not been into contact with our officeAll outbound messages are left in accordance with state and federal law, none of which state
anything regarding an employerHowever, as per your request you will not receive anymore more calls from this officeThis matter has been closedWe apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your husband’s nameAfter review of your phone call to this office it has been confirmed that we were unable to verify that we had the correct party on the lineTherefore, any information we have was not
provided leaving you with no way to know what this matter was pertaining toYour claim that we are harassing you and contact you to times per day is untrue, our phone system prevents any phone number from being called more than once per dayDue to lack of communication, and being unable to verify any information we have made the decision to close and return this matterThere will be no further communication from this officeRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like the sentence, "FMR provided you with the information that was provided to us," removedThey accused me of owing money that I did not oweOnce this is removed from their response, I will consider this closed
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as they do not contact me again
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like for FMR to forward to my physical address all of the supposed loans that they are saying have been sent to them as being in breach of contract due to non paymentAnd no, I do not accept the answer as the call being dropped, the call was terminatedThis company has a long history of making these claims and then simply turning around and saying they'll "Take someone's word"Sorry, if this was a legitimate claim, going on someone's word would not sufficeI know for certain all of my commitments are taken care of especially with payday loansI have used company for any and all activities regarding payday loansI want FMR to forward these claims to my physical address so I can contact the company in question that forwarded this claim to them I will also check my credit report to make sure there are no claims there as well.
Regards,
*** ***

Dear Ms***, Can you please provide your maiden name so I can locate your account and appropriately address the complaintI assure you this is not a scam, due to your request I am just looking to document the account accordingly and suspend collection effortsThank you, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameFMR will honor your request to cease all communication and close the account under a disputed statusYour credit has not been affected as we are not a credit reporting agencyThe accounts will remain closed in this
officeFMR would like to apologize for the inconvenience and assures you there will be no further communication from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameBased on the complaint and information you have provided, FMR has documented your account as disputed and will not be contacting you regarding this matter againFMR would like to apologize for any inconvenience
Regards, Nick W

Dear Ms***, Documentation that you had requested has been sentThere are several ways to make payment if you are uncomfortable paying with a debit card, our address is on the documentation that was sentIf you are disputing we will document the account accordinglyPer your request, we will
not be contacting you via telephone againFMR would like to apologize for any inconvenienceRegards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your nameDue to federal privacy laws we cannot disclose the nature of the call until we verify the correct party is on the lineThe phone call was reviewed, you did not verify you were the correct party
and at no point in time did you inquire about correspondenceThis is not a daily “occurrence” as this matter was placed with our office on November 9, and then returned on November 15, when you refused to verify you were the correct partyYou have not received any more phone calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to handle a personal business matter attached to your nameFederal privacy laws restrict our company from disclosing the nature of our business or the matter on a messageHowever once the correct party has been verified any information provided to our
office would be provided to the correct partyAny correspondence is sent to the address that was placed with our office along with the matterUnfortunately any allegations you are making are based off of internet research and personal opinion seeing as you have not been into contact with this officeAt this time we have made the decision to close and return this matterWe can assure you that you will not receive any more phone calls from this officeRegards, Nick W

Dear Ms***, FMR has been contracted to collect on debt attached to your name. Any information pertaining to this debt including your social security number was placed with our officeAll phone calls you placed to this office have been reviewed; each representative remained professional
and attempted to assist youYou did acknowledge this debt and claimed that it was taken care of previouslyIt is our company procedures to close out the account correctly and that is exactly what we were trying to doIt is unfortunate that we were unable to do so over the phoneWe can assure you that collection activity has discontinued from this officeYou will not receive any more phone callsRegards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Their response was totally as I did state the information they
supplied to me was inaccurate, but if they hold to not calling anymore I
will be happy.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I know what happened in the telephone conversation and I truly hope the company is sincere with retraining the employee and treating everyone they contact with respectI also hope they are sincere with noting I do not owe this debt and will stop the harassing me.
Regards,
*** ***

Dear Ms***, FMR has been contracted to collect on a debt attached to your nameIn your complaint you state that we have attempted to contact you prior to this accountFMR has no record of you in our system going back four yearsThis tells me that there was obviously an error in the past and
the account was passed on to usFMR would like to apologize for any inconvenienceYou will not be contacted againRegards, *** ***

Dear ***, Your account with this office had been documented disputed as of 03/22/All collection activity as of that date was permanently discontinuedYou will receive no further communication from this officeFMR would like to apologize for any inconvenienceRegards, Nick W

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***, The allegation that there was a message left stating anyone would be prosecuted is completely untrueI have have reviewed all calls made on this fileIf you can provide proof to the contrary please do so immediately as that is a very serious allegationAs far as the
representative you spoke with, they have been suspended and will be submitted to continued training upon return for their lack of professionalismYour account with this office has been documented disputed and all collection efforts have been permanently discontinuedFMR would like to apologize for any inconvenienceRegards, *** ***