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Feazel

7895 Walton Pkwy, New Albany, Ohio, United States, 43054-8482

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Feazel Reviews (%countItem)

From the sales person to the crew replacing our roof was done in an efficient and professional manner.

Feazel was excellent to work with from beginning to the end. Adam and crew were fantastic. Thanks for the excellent job on our new roof!

Feazel gave a reasonable estimate, arrived on time to do the job, and did a great job on the roof. I heartily recommend them to anyone interested in roof repair or replacement.

You made it easy for me!

Feazel Response • Sep 17, 2018

Our pleasure! We're happy we made it easy for you, and thanks for letting us know!

I have no problem with feazel Inc., had feazel put a new roof and gutters on and all with no problem, probably will use again for next roof or other jobs. Oh and feazel did a really good job of picking up after themselves too

Feazel Response • Sep 17, 2018

Thanks for submitting this review! We do our best to leave the job site exactly the way it was when we started.

I worked with Gary from Feazel on a couple of different roofing quotes. He went above and beyond to help find the best and most affordable solution for our roofing issues. He made multiple trips out to the 2 houses, and provided photos and explanations that made it easy for us to understand what was causing the issues and where exactly the damage was. You could tell he really cared about finding the best way to help solve our roofing issues, and he was very honest in his presentation of the various options. There are a number of families in our neighborhood who have worked with Feazel as well, and I've only heard wonderful reviews from them (and their roofs look fabulous!).

Feazel Response • Sep 17, 2018

Thank you for this great review! We're happy that both you and your neighbors are satisfied with our work!

The crew that Feazel sent worked like a well orchestrated play!!! The crew members moved from one task to another without missing a beat. They removed and replaced our entire roof in one day. I would recommend Feazel and our Field Supervisor Matt C to anyone that is considering a roof replacement.

Feazel Response • Sep 17, 2018

Thanks for this great review! We do our best to complete the project in a timely fashion while maintaining a quality installation. Thanks!

During my roof installment, it started pouring down rain, between the tar paper and the felt. They continued to put the roof on even though I went out and asked why they were still working when it was raining so hard. They just smiled at me and said hi. I came in the house and called the company and the woman I spoke with, Janet I believe, said that she was sure it was fine; she basically implied that I was overreacting. I was still very upset so she transferred me to someone else, who told me a site manager would be out to assess the situation. Jeremy came and agreed that the felt was in bad shape and would need to be torn off and redone the next day. After the roof was complete, there were shingles that were bent up and a portion of the drip edge above the peak on my porch was severely bent and looked horrible. I once again called the company, someone was sent out to assess, and then someone was scheduled to replace the bent shingles and drip edge. I had to stay home from work an extra morning to allow access for electricity. Before the process even began, my driveway was damaged by the heavy equipment dropping off the shingles. I was told that someone would be in touch to schedule a driveway company to fix the damage. Three weeks after my roof was complete I still hadn't heard from anyone, so I called the company. I was told that someone would be in touch. I still haven't heard anything.
Overall a horrible experience. I worry whether the roof is even done properly since I wasn't up there to supervise; it seems like every step of the way I was the only one that cared whether everything was done correctly or not. I was also told I would get a $250 Amazon gift card, but I still haven't received it. I purposely hired a company that we had a good reputation, even though it was$1, 500 more than my lowest estimate. The only saving grace is the lifetime warranty.

Feazel Response • Sep 17, 2018

Hi *** - thank you for taking the time to submit these comments, and we sincerely apologize for the lack of quality and customer service with regard to your project. Lack of communication and uncertainty when it comes to a quality experience is not something we take lightly and will do our best to make sure this type of thing never happens again. Your gift card will be sent out immediately and again, we apologize for this experience.

They found the cause of my roof leak and replaced or repaired the damaged materials in a timely manner. I would definitely recommend them.

Feazel Response • Sep 17, 2018

Thank you for the kind words! We're glad we could help, and appreciate the willingness to recommend us to others.

I contracted with this company to have my roof redone. The first day the team that showed up only one spoke English. He lied to the area manager twice about what was happening and after one of workers broke thru the bathroom ceiling I asked them to leave the job site. after waiting one hour I called the police and had them ask the workers to leave. They did and now no one from the company wilol come back and finish the roof!

Feazel Response • Sep 17, 2018

Hi *** - thank you for submitting these comments, and we apologize for the lack of quality you experienced. Poor customer service is not something we take lightly, and will do everything possible to ensure this type of situation does not happen again.

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My experience with Feazel was excellent! From the beginning estimate appointment to the completion of the job! I had the pleasure of meeting Frank D a very knowledgeable man for the estimate. I explained the problems I was having with the roof and he knew immediately what was wrong and how to fix it! I knew from his immediate response he was highly qualified. Everyone I asked about Feazel gave high praise. The job was done correctly and completely. If you want your roof fixed or replaced choose Feazel. Great results!

Feazel Response • Sep 17, 2018

Thank you for this great review and we're happy you were satisfied with our work!

I just had a new roof installed by Feazel and was so impressed with thier entire Team.
If it wasn't for the sales people, the insurance Company would not have agreed to replace my roof, due to hail damage.
The installation of my new roof was unbelievably prompt and the job they did was awesome.
The challenges of dealing with the insurance Company was made so much easier with Feazel's help.
Hopefully I will not need too many more roofs, but everyone I know that does need one, is foolish if they don't use Feazel
Thank you to the the Feazel team!

They did a wonderful job! My roof is beautiful and the workers were courteous and fast!

Feazel Response • Sep 17, 2018

Thanks for your comments! Happy to hear that you like the finished product!

They Really went above and beyond! Great Knowledge about insurance and how things work. Extremely helpful and patient with us during the process. Roof looks great!! Great company! Scott is the best!

Feazel Response • Sep 17, 2018

Thank you for submitting this review! We know that having to replace your roof can be a rough experience, and do our best to make the process as simple as possible!

Our experience with FEAZEL Roofing was excellent. We have a large ranch home with a lot of ridges and valleys. It is not a simple roof. The project manager Scott W was courteous, knowledgeable and answered all our questions. He oversaw the job from start to finish. He answered our calls promptly and followed up on everything. He also did a thorough inspection when the job was completed. The crews were on time and completed the job as scheduled. They did what they had to do to get the job done quickly and with quality workmanship. They actually added extra men and worked till dark to complete the roof before the rain. The quality of roofing is excellent. The roof looks great and they cleaned up very well upon completion. We could not be happier. I would highly recommend FEAZEL Roofing.

Feazel Response • Sep 17, 2018

Thanks for this great review! We do our best to make the process as simple and pain-free as possible for our customers. We appreciate the trust in willingness to recommend us to others!

Feazel did an excellent job on our roof, skylights, gutters, and door wraps. Every crew they sent to work on the house was very skilled and hard-working. The Feazel company was easy to work with, and their price was very reasonable. Our neighbors were so impressed with how things went, that they are going to call Feazel when they need to have their roofs replaced in the future.

Feazel Response • Sep 17, 2018

Thanks for your great review! We're happy to hear that you and your neighbors are satisfied with our work!

Feazel completed my roof replacement last month. From working with insurance to the actual roof replacement, I am very pleased with the Feazel company.

Feazel Response • Sep 17, 2018

Thanks for your great review! Happy to hear that you were satisfied with us!

Roofing and gutters installed without a problem. Done in one day. Workers worked very hard. Good price and service. Would recommend Feazel to anyone.

Feazel Response • Sep 17, 2018

Thanks for your great review! We're happy to hear that you were happy with the finished product and appreciate the trust to recommend us to others!

Rob B was great in explaining everything to me and was available for any questions I may have. I give 5 stars job well done!

Fast, efficient and experienced.

Feazel Response • Sep 17, 2018

Thank you!

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Address: 7895 Walton Pkwy, New Albany, Ohio, United States, 43054-8482

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+1 (614) 898-7622
+1 (513) 445-5880

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