Feazel

Feazel told me a roof replacement would be $6,667, plus any additional amount filed with insurance. I made my deposit of half. One month after the roof is installed (after having various other communication issues with the company) they come back and say they are adding a 10% "markup" followed by a 10% profit on top. They said I would get money back after the insurance claim, when really, now they say I owe them about $1,000. This is very deceptive, and if it were any other product, I would return it.

Thank you for a timely and awesome response to our call for help!! You are wonderful! ***, OH

Feazel roofing on two separate occasions repaired our roof and box gutters unsuccessfully. Since they completed their work our roof and box gutters have continued to leak and the issue has spread to include other sections of the roof. They assured us when completing the work that the problem would be fixed if we paid additional money to have the down spout replaced but this did not fix the issue either. After multiple calls and site visits their warranty Mary Wolf has stopped returning my calls for two weeks. She stated she would call me within 2 days and has never reached out again.

Great Job ! and terrific service ! thanks to Mr. Cody M with Feazel in Raleigh, NC. Highly professional, prompt, and courteous. He really knows his stuff and was amazing. Thanks to his knowledge and guidance we were able to navigate the maze of insurance and now have a beautiful new roof. I can not say enough good things about Cody. I Highly recommend working with him!

Feazel was supposed to complete a roof replacement over the past 3 weeks and the sales person first failed to communicate a selection question and now has failed to communicate and schedule the roof replacement. The last time we heard from him was last Tuesday, Oct 29, when he said that he'd try to get a response from their 'scheduling' dept. I close on the house today and the roof, which was supposed to be replaced weeks ago, still is not scheduled and we have not heard from the sales person in nearly a week. We just want it completed - this week. Not a large house!

To Mr. Leo R,
I am writing this letter to make you aware of a very unprofessional
occurrence I have experienced with your company. I want you to
know how truly disappointed I am with the way your company treats
its customers! Your mission statement says " Feazel's mission is to
deliver the best customer service and stress free buying experience
in the home improvement industry".
Buying this roof was a first time experience for me and was kind of
a surprise for me due to having some issues with squirrels getting
into my attic. When looking for a company to help take care of the
issues, it was determined that my roof was in pretty bad shape and
needed to be replaced. The good news is that I have always been
prepared with what I nicknamed my "roof fund" so I wasn't very
worried about the cost. I am a very careful and frugal consumer.
Getting quotes was a lot more difficult than I could ever have
imagined. I had at least 3 different companies come out to look at the
roof - all 3 seemed to see different things and tell me several
different issues - of course, none of them were the same between
the companies. In choosing a company, the most important thing that
was stressed during the quote process was to quote for ALL the work
that needed to be done. There was a lot of rotting wood and a lot of
things that were in bad shape due to the age of the home. I did not
want to be in a position where I had to hire several companies to fix
different things. This was strongly discussed during the quoting
process.I made it very clear to quote everything that had to be done.
One company never even delivered a quote, and the other two
quotes were comparable by price. However, one company was very
pushy about the sale and wanted to push me into a decision on the
spot to get a discount. I did not feel comfortable with this. Your sales
man, Mark D made me feel comfortable that his quote would
cover all the work that needed to be done and included a lifetime
warranty.
I am including a timeline of events with all the details of my
experience. The lack of communication and finding out that the cost
was going to be 42% more than what was originally quoted is what
disappointed me the most! I was not called for a month and a half to
schedule, was not given a price on the additional work/ materials
needed once it was discovered that this was a bigger project than
originally quoted and the job to this day has not been completed to
my satisfaction!!! I will never be able to recommend your company to
anyone! I am left with a project that is not completed and will have to
find someone else to fix the items left undone or damaged during the
process. Especially, seeing that the winter months will be here soon.
Timeline
April 29th 2019
Met with Mark D and signed a contract to replace my
roof . ( He gave me a quote of $1 1,216.24. He never
communicated any suggestion that the price of the job could
jump to thousands of dollars more than he quoted. ) I gave him
a check for $5,600.00 for a down payment.
June 12th 2019
With no communication in between 412911 9 - 611 211 9, 1
received a call saying they were coming that morning and
would do my roof in the morning and my daughter's roof in the
afternoon.
The workers came but then sent for their job manager, Michael
O***, because they could see that the job was bigger than a
% day of work.
The job manager arrived and was up on the roof with them for a
long time before he came down and to say that much of the
decking needed to be replaced and they would need more time.
Still not mentioning how much the price would jump.
They left to do my daughter's roof.
Last week in June 2019
They finally come to do the roof. At the end of the day, the
job manager discovers the workers have forgotten to put vents
in the roof.
They have to come back another day to remove shingles and
replace them over the vents.
Then I had to pursue your company to have someone come
out to replace the siding that had been removed.
During the work, my gutter guards have been taken off in
places and from my view, they have not been returned to their
places. They also knocked a downspout loose that is still
hanging loosely on the house. All of these were discussed with
the job manager.
Also while doing the front part of the roof, someone cracked
the wood above the front door so now water pours straight
down over the door during rain. Since then, I have also noticed
the rubber pad on the roof in front of the 2nd floor windows that
supposedly did not need replacing, is cracked and torn to a
point that it is exposing wood underneath.
Again, I had to pursue your company to find out why work
wasn't getting finished. I spoke to someone named Christy who
mentioned that price was going to be at least $4000.00 more
than expected.
On July 25th after I complained about these things, a meeting
was set up with the job manager, a company representative
named Matt and my daughter and I. During this discussion, I
found that they still felt I owed them $10,276.24. They felt they
were eating the cost of shingles being replaced for the vents,
which was their fault anyway. They also felt they were giving
me a break on the wood and siding being replaced. I felt I was
being taken advantage of with all the things they added to this
bill. We also discussed fixing the wood above my front door and
it was easy to see that Matt didn't want to accept responsibility
for this at all. He said they would send someone to see how this
could be resolved. I also mentioned the missing gutter guards
and the loose downspout. During this conversation, I mentioned
that I am the type of person that really needs to know the exact
price of a project before I make the decision to buy. I thought
Matt's answer to that that was very telling. He said if they had
.done that upfront, they would not have gotten the sale. That's
where you can see the dishonesty in the way your company
gives their quotes.
Not hearing anything else from Feazel, on August 2nd , I
received a bill from them that they wanted paid on receipt for
$10.276.24. Handwritten at the bottom of the bill was " You
have the option to hold 10% until we find a resolution to the
fascialsoffit section that needs attention." I felt we had
discussed many other concerns that needed attention also so I
wrote a check to your company for $8,734.80. 1 hand wrote on
my copy of the bill that I was withholding 15% until we took care
of everything we discussed. A couple of weeks ago, I received
a phone message reminding me I had not paid my bill.
Still today, October 17th2,0 19 - the downspout is still hanging
loose, I still have not found out anything about the missing
gutter guards, other downspouts are not placed correctly over
the gutters, the rubber mat is left torn and the wood over the
front door is now hanging down and has become dangerous
and will have to be fixed before winter. I feel I am being held
hostage by your company.
I plan to send you this letter and send a copy to the Attorney
General and the Revdex.com.

Absolutely a pleasure to do business with. Worked hard with the insurance company and got the job done right.

Our experience with Feazel was so problematic that we filed a complaint with the ***. The following is a summary of that complaint.
We are in the process of selling our home. The house is six years old and we are the original owners. During an inspection it was noted that some of the shingles on the back of our roof are a slightly different shade than the rest of the roof. This situation opened us up to Feazel providing inaccurate information to a seller in order to pressure us into spending $15,000 for a new roof.
Because the inspector brought up this situation, we have had the inspector qualify his statement. We have had the territory manager for the shingle manufacturer look at the roof. The builder’s original superintendent and warranty superintendent have provided insight into the situation. Two different roofers have also reviewed the roof. The consensus of these six people is that the roof reflects a six year old roof with 25 year shingles, and has no problems.
Our buyer informed us that they were relying on Feazel’s inspection of the roof, who indicated that a completely new roof was necessary. The remedy specifically indicated that this could only be done by Feazel and only purchased through the person that did the initial inspection. The remedy request was in writing, but there was no supporting documentation regarding the inspection and we were verbally told by our realtor that the buyers’ realtor indicated the cost would be around $7,000. We contacted Feazel to ask them to provide us inspection documentation. Our realtor contacted the buyers’ realtor to get inspection documentation – none was provided from the initial inspection.
Feazel did suggest to us that they inspect the roof with the territory manager for the shingle manufacturer – which we agreed to. After the inspection of the roof, the territory manager found no issues with the roof, however Feazel now provided an inspection report to the buyers’ which differed significantly to the inspection report that Feazel provided us based on this visit. The report provided to the buyers included a completely different opinion of the roof from all other professionals, as well as multiple misstatements of basic facts in order to support the replacement of the roof. With this inspection report we received a written proposal where the roof cost had now increased to $15,000.
We contacted the CEO of Feazel with this information. His response was that the employee acted on his own outside of Feazel’s company policy of not getting involved in real estate transactions. However, we have a voicemail and text message from Feazel management indicating that they were aware the employee was acting as both an estimator and a professional inspector as part of a real estate transaction.

Overall, I am satisfied with the finished product. The install went smoothly and it looks fine. However, once we committed to Feazel, the process to get the project completed proved very frustrating. Reviewing options & choosing a shingle color, general scheduling and overall project communication proved to be very challenging.

We had our roof, siding, and gutters, soffits and downspouts replaced with Feazel in November of 2016. At the beginning of this year, we noticed water damage along the entire back wall and ceiling of the house, including mold growing on the ceiling of one of the bedrooms. We contacted Feazel, and after some time, they got someone out to inspect the roof. They found that when the underlayment for the roof had been replaced (by them), that it had not been brought down to meet the board behind the gutter (also replaced by them), leaving a 1 inch gap. When water from the gutter backed up, it went into the gap, wetting the supports and from there, the ceiling and walls. Their solution was to come back out, and correct the problem with the roof, replacing the underlayment so there was no gap, but also to reset the gutters. It was determined that the gutters were too long to only go to one side, thus causing the backup. They felt the salesperson should have known this, and that they should have been set centrally with 2 downspouts. We attempted to talk with them at this time about the interior damage, but they brushed us off.

After several months and many many calls, we finally got them to come out in March and replace the roof. We asked about the gutters and the interior damage and were told they'd get to that...that it was a process. After another month of calling with little to no return calls, and fighting with the company about the fact that the interior damage was a direct result of their work, we finally settled for a monetary amount for the inside damage at the end of April, with a promise that they would get the back gutter fixed as soon as possible, to prevent this problem from happening again. We said we'd like to get all the gutters fixed, since they're all the same length and that we would pay for the other 2 gutters, if we could just get a price.

It's now 2 months later; no one has been out to repair the gutters. We call weekly or bi-weekly and are told they are working on it and will get someone out here. We've attempted to call supervisors with no response. When we call the project manager, he does call back and say he's going to figure out what's going on, but then he never calls back and nothing gets set or resolved. Meanwhile, we are dealing with heavy rain that may be continuing to cause damage to the house.

We feel that we've been more than patient in this issue and would just like to see this situation resolved so we can move on.

We paid $3750.00 to Feazel for the removal of about 50 feet of box gutter along the right side of our house in June of 2016., which was then replaced with regular aluminum guttering. We experienced several issues during the job, with the technicians installing the gutters incorrectly, and Feazel did send them back out to correct the job at that time (entire gutter had to be rehung). Several months ago we began to hear the sounds of wildlife in the walls and ceiling of on of our rooms. We hired a wildlife control company and discovered from their inspection that our gutter was separating from the house in several areas. We had not noticed as our house is tall and flanked closely by other houses. It was clear that the problem had been occurring for some time. Feazel claims a lifetime warranty on their work, so we contacted them and they sent out two roofers a week later. When the roofers arrived and inspected the roof they advised us that they were not aware of the extensive nature of the job, and thought they were just coming to repair a loose portion of gutter, but our gutter needed to be completely reinstalled, which we thought was understood. They were clear with us that the technicians who did the job did not do it correctly, and were obviously incredulous of the poor nature of the work. They said they would report back to the office and let them know the extent of the problem.

No one contacted us, and we spent the next few weeks in an infuriatingly futile attempt to get someone to call us back and resolve the problem. We were told over and over that the project manager, Scott "Will be calling you today", with no call back. Finally, as we became increasingly irate, we received a call. Scott the project manager said that he would now need to personally come out and look at gutter (states he hadn't seen the roofers report) and he would be able to make it out the following week. I told him that I wanted to be present when he came, and was taking off work so that I could be there at 3 pm on the agreed day. On that day, he reports he did come, although when I came home he had apparently already been and gone and had called my husband to report that they would replace the gutter at no charge.

Several days following this conversation we received a call to schedule our replacement for about a week later, June 7th. We were relieved to have the matter settled, as we were leaving for vacation on June 8th, and wanted the peace of mind, as at this point our home is still open to wildlife and the gutter is nearly falling off the side of the house and is completely non-functional.

June 7th arrived. No one showed. After putting me on hold the girl who answered the phone said "I'm sorry, the techs were supposed to call you". She stated that they arrived at our home to discover that they didn't have the correct scaffolding needed for the job (our house is very tall and close to another house). I was infuriated. Are they lying to us or is this incompetence? They have repeatedly been here, first to complete the original job, a second time to fix the faulty original job, a third time when they sent roofers to fix the ultimate failure of the gutter, and a 4th time when Scott supposedly came out. And when I ask when it will be done now, I'm told that the crew will have to figure out how to get the equipment and they will reschedule. Um..really?? Feazel doesn't have fairly easy access to this kind of equipment? Nobody realized until this moment (from just looking at it) that they didn't have the right equipment. I'm supposed to believe this? I tell her we are going on vacation and we are done and exhausted from banging our head against a wall. I tell her to get this done soon! The structure of our house is compromised! We are beyond stressed and aggravated at this point.

We return from vacation a week later, hoping again to see a new gutter. Nope. It is now 6/23/19 and we have not heard a peep from them since they stood us up on 6/7/19. This has been without a doubt the worst customer service experience I have ever had. With the exception of the receptionist who apologized on the 7th that the techs didn't call us, we have not had one other apology. Not even after calling day in and day out with no response, growing increasingly irate. Not one single other I'm sorry, for anything.

We hired Feazel because of we thought they were a company that stood behind their work. There is no doubt in my mind at this point that the original technicians, probably subcontracted, were incompetent. Perhaps they don't even work for Feazel anymore. I can't imagine that they haven't had other issues with their work. We MUST get our house repaired before we suffer further damage. We have an estimate and are ready to go ahead with another contractor to repair this if Feazel does not resolve this ASAP. We will be sending them that bill. If they choose not to pay that bill we will pursue this in court.

I had Feazel Roofing put a roof on June 6th of this year.They left trash in my flower bed,use his car bumper as a table,left roofing nails on the roof.But the worse was they broke the globe on my security light on the roof.They didnt say anything and he found it before they left.He was promised a new globe the next day.it took a week of repeated calls to get a manager out who took pictures and promise of a new globe.Repeated calls and he couldnt find one but promised a gift card for new security light.repeated promise to drop off gift card and three weeks later nothing! Repeated calls ,no answers,and when contacted promise to come out leaves to nothing.We just want we were promised and explain why such poor customer service.

Feazel is a great company. They are very responsive and are very knowledgable. I would gladly recommend to any of my family or friends.

My parents had Feazel do their roof in Clintonville and they did a good job as far as they know, they never showed them an after video of the roof. The problem is they accidentally crushed a gutter with the ladder and water gushes off the roof now and right onto the foundation where it leaks into the basement!
My father who is older has been calling regularly asking for someone to come back and fix the gutter, whoever’s answering the phone promises someone will be there to fix it but it hasn’t happened. I know this is their busy season, however my dad is getting agitated about it and tried to climb out on the roof himself, my mom stopped him in time! He’s in his 80’s!
One other thing, I would’ve been to the attic after the roof was done and there’s wood and tar everywhere it looks like there was an explosion of tar on everything now my parents didn’t say whether not that they were supposed to cover up anything or not so I wasn’t sure if that’s normal or they forgot to cover something don’t know

Feazel put a new roof on my home about 10 years ago. I have a 12 year warranty. My roof started leaking last year and I have had the run around about what was wrong with the roof. In addition to Feazel, my insurance company and two independent contractors looked at my roof. Everyone except Feazel agreed that it was the flashings that needed replacing. Feazel finally agreed that the problem was the flashings. However, they did not replace the flashings, they simply patched them. When I spoke with the service manager, she assured me that they had replaced the flashings and said she would send pictures showing this so I could submit the pictures to my insurance company. My insurance company has looked at the roof and says that the patch job is not acceptable and they will drop me next month if the flashings are not replaced. I have not received any pictures nor have I heard from Feazel since I made the request for the pictures.
It has come to my attention that Feazel never installed new flashings when they initially replaced the roof although they were supposed to as part of the contract. Because Feazel has taken so long with this issue, I have damage in a ceiling and something that looks like black mold.

Very professional group to work with. All team members did a great job of keeping me updated on the status of scheduling the work, when they will be there, when they will finish, etc.
It’s hard to find companies that are respectful of one’s property while on site but Feazel did a great job in working cautiously to ensure there was no damage done.
I will recommend them to others.

The whole team was efficient, professional and quick. The work is beautiful. Would highly recommend this company.

I had a representative from this company ( Mr. Shane I) come out to my house on March 20th 2019 to inspect repairs needed to ONE side of siding on my house. After talking with Shane I felt comfortable enough to proceed with signing a deal with Feazel to repair our siding for what the insurance would pay plus my deductible to fix our siding($2,570.00 TOTAL). I was told by Mr. I that they would overnight a sample of my damaged siding to a place in florida that would be able to determine manufacturer and color for new siding. I was told that I should hear something by the end of the week on whether they would be able to find appropriate match. After waiting for more than a week, I called Shane on 3/28/19 to find out what was the status of my repair process. Spoke with Shane the next day 3/29/19 to which he tells me that they've found local distributor for my siding and that I should hear from the office the following week to schedule repair. AFTER WAITING 10 MORE DAYS, I finally called Shane again on 4/8/19 to express that no one from the office called me to arrange work. Shane advised me to call the office and talked to a young lady named Lisa. On 4/11/19 I called office and talked to lisa, whom after checking and calling me back, told me that siding would be delivered to my house on Tuesday 4/16/19, and that the work would be done on Wednesday 4/17/19. AS OF 4/17/19, SIDING TECHS HAVE BEEN OUT TO MY HOME ON AT LEAST 4 DIFFERENT OCCASIONS. AFTER COMING LATE AND LEAVING EARLY ON 4/17, TECHS DID NOT RETURN UNTIL 5 DAYS LATER. THEY CAME EARLY ON MONDAY 4/22/19, BUT LEFT EARLY BARLEY PUTTING A DENT INTO THE WORK NEEDED TO FINISH THE ONE!!!!!!!!, SIDE OF SIDING TO MY HOUSE. THEY RETURNED ON TUESDAY 4/23/19, BUT YET AGAIN THEY LEFT WITHOUT FINISHING THE PROJECT, AND THEY HAVE NOT RETURNED SINCE. ON 4/26/19 I CALLED THE OFFICE TO INQUIRE, BUT OF COURSE NO ONE ANSWERS, AND I GET TRANSFERRED TO A MESSAGING SERVICE TO WHICH I LEFT A MESSAGE FOR SOMEONE TO CALL ME BACK. I DID LATER RECEIVE A CALL FROM A TECH (NICK) WHO LEFT ME A MESSAGE, OF COURSE STATING THAT THE REASON FOR THE DELAYS TO MY SIDING IS WEATHER RELATED AND THAT THEY WOULD NOT RETURN UNTIL PROBABLY MONDAY 4/29/19. TOTAL ***!!!!! THEY'VE HAD MORE THAN AMPLE OPPORTUNITY WEATHER WISE SINCE THE 17TH OF APRIL TO COMPLETE THE ONE!!!!!!!!!!!!!!!! SIDE OF SIDING THAT NEEDS TO BE REPAIRED. I TRIED TO RETURN NICK'S CALL SATURDAY MORNING 4/27/19, BUT OF COURSE THERE'S NO ANSWER AND HIS VOICEMAIL WAS FULL, SO I COULD NOT EVEN LEAVE A MESSAGE!! ALL THAT SAID, HERE I SIT 11 FULL DAYS AFTER THEY'VE STARTED MY ONE!!!!!!!!!!!!! SIDE OF SIDING REPAIR AND I HAVE MORE OF MY HOUSE EXPOSED TO THE ELEMENTS ( RAIN!!!!!), AND INSECTS( CARPENTER BEES, BIRDS, AND WASP TRYING TO NEST) THAN WHEN THEY STARTED. THEY'VE LEFT MY HOUSE SO EXPOSED TO THE RAIN IN THE LAST 11 DAYS, THAT THE ORIGINAL THERMO PLY IS STARTING TO WARP OUT OF SHAPE. OH, DID I ALSO MENTIONED THAT UPON SIGNING THE DEAL FOR THE REPAIR I'VE ALREADY PAID FEAZEL $1,570.00 OF THE $ 2,570.00 AGREED UPON FOR THE WORK!!!!!! ABSOLUTELY NO REASON FOR MY $300K HOUSE TO BE LEFT IN THIS CONDITION!!!!!

Great work in a timely fashion! Stress free experience - highly recommend!!

Everything from the first knock on the door from the rep Cody M to the final invoice was seamless! The roofers were professional and courteous. We were very happy! I would recommend Feazel to anyone in NC.