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Feazel

7895 Walton Pkwy, New Albany, Ohio, United States, 43054-8482

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Feazel Reviews (%countItem)

Our experience with Feazel Roofing was nothing short of perfect. Each one of the gentleman here were kind and professional. The entire staff--from phone calls to in-person meetings--were polite and professional. The roof looks great and we would recommend them to friends and family.

From the start the Feazel co. was very Professional and speaking with the field Representative I felt really comfortable about the job that was going to be done The work was done in a timely manner the clean up was really done professionally It was almost as if they weren't even there very neat and clean. I would recommend this company to all of my friend

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

In March, 2017, Feazel was contracted to completely replace our roof, including resetting all gutters and gutter guards. After the roof was replaced, we noticed that rain water was flowing freely over the gutters around the house. *** from *** inspected the roof and gutters in August and determined that the roofers reinstalled the gutter helmets incorrectly by roofing over them and/or nailing down the gutter guards. Resolution will require a complete replacement of the gutter guards at a total cost of $3,519.00. Because the gutter helmet system was working before the roof was replaced, I am asking that Feazel Inc. pay for the cost to replace the gutter helmets.
On September 11, I sent an email with this information, including pictures of the damaged helmets, to Mark C, ***, To date, he has not responded to my email.

Feazel Response

We appreciate the customer's time and willingness to submit a complaint. By doing so, the customer brought matters to our attention where we failed to meet expectations. We have been in contact with the customer, and agreed to pay the entire requested amount as part of our error in this particular project. We apologize for the miscommunication and negligence on our part, and seek to resolve the issue by any means to ensure the customer's satisfaction. The customer should be receiving the requested amount in the next few business days. Thank you.

Customer Response

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.

Ross A, *** of Feazel Inc, contacted me by phone as soon as this issue reached his desk. He promised to send me a check for the entire amount to replace and install the gutter helmets, and today I received the check. I appreciate his honesty and integrity in resolving this matter.

We had a wonderful experience from the beginning to the end for our roof replacement. Shane came out and described all the work that would be done. Scott the project manager kept us very informed during the installation and came out for a walkthrough after the installation was complete. The roofing crew did an excellent job and cleaned up after completion. Roof looks great.

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

Had a great experience with Feazel replacing our roof. Very professional from the beginning to the end with constant followup to make sure we were satisfied. Roof was completed in one day including a thorough cleanup. Strongly recommended.

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

Our house at *** suffered recent hail storm damage. Feazel responded the very next day. We chose them to replace our house and shed roofs, gutters, downspouts, screens and shed doors. Excellent experience all around. They assessed the damages. Coordinated with our Insurance adjuster. Quickly determined what was needed. Communication was very good. Work was scheduled and commenced on time. Field supervisor and foremen were available and on site throughout the day. All questions were answered promptly. Crews did not leave until the job was done. It was obvious the men took pride in their work. All were professional, knowledgeable, competent, considerate, and respectful. Our property was spotless when they left. Highly recommend this company. It really was stress free. Enjoyed working with Chuck, Matt, Jeannie, Angel, and LaMont B ***.

Feazel Roofing very knowledgeable and care about the property like it was their own. Tim sales person looked out for customer and worked with insurance adjuster , Scott project manager kept you informed of jis crew an time to be completed or if they had to get more supplies I would recommend Feazel to everyone .

We are very happy with the job Feazel did on our roof. The roof looks great and the clean up was impressive. Scott W. was an excellent project manager and he made sure that we were taken care of and happy. I would definitely recommend Feazel to my neighbors and friends.

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

Feazel worked like a true team. Everyone from Stephen in sales to Scott and his crew who installed our new roof were courteous, knowledgeable, professional, and made it a priority to make sure I was informed and happy through the entire process. The product itself and its warranty are top notch.

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

We had a roof replacement in August and are completely satisfied with the work and the thoroughness and follow-up of the job supervisor, Scott. The company seems totally focused on quality work and customer service. It was a seamless operation and the crew completely cleaned up the area when finished.

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

Feazel replaced our roof, very pleased with overall experience, seem very customer service oriented, thorough in explaining and executing job.

I was very impressed with the patience and professionalism of the Field Supervisor and Project Manager.
The Field Supervisor made recommendations, showed the materials to be used on the new roof,
was very patient and answered my questions. ??
The Project Manager was professional, he stopped by while the work was being done, came by upon
completion to see the finished project and asked if I was satisfied with the work. They were both very pleasant and willing to serve.
I highly recommend Feazel Roofing for your residential or commercial needs!

Feazel Response

Thank you! We're happy you were satisfied with our services! We appreciate your time and willingness to submit a review!

Worked with Scott W at Feazel and he did a GREAT job from working with my insurance adjuster, managing the project and following up after the job was completed. The roofing crew was on time and worked nonstop all day to get the job done. I would recommend Feazel and Scott for your next project.

Feazel Response

Thank you for your review! We're happy you were satisfied with Feazel!

We love our Roof. I can't begin to say how happy I am with this Company. Beginning with salesman Tim B, he went above and beyond to get everything to our insurance company. Brian M project manager was a real delight to work with ( has a great personality for his job). The roofing crew were the hardest working crew that I have ever seen. They really wanted the customer to be happy. The guttering crew were great. Really worked hard to please us. Feazel, you are very blessed to have such great employees. I have & will continue to recommend you company to others.

Feazel Response

Thank you for your review! We're happy you were satisfied with Feazel!

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Address: 7895 Walton Pkwy, New Albany, Ohio, United States, 43054-8482

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+1 (614) 898-7622
+1 (513) 445-5880

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