Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Endurance Warranty Services
Add new contacts
ADVERTISEMENT
Was professional and diligent in getting my questions handled in a timely manner.
Don't do it just don't they do not care about the customer but they love your money
This company is absolutely ridiculous! My mother purchased warranty coverage and then tried to cancel 2 days later. They ABSOLUTELY would not cancel the policy. They kept trying to get her to keep the coverage. Completely bullied my mother and would not let her talk to a supervisor. My mother finally called me and ask me to help her get the warranty canceled. But it took A LOT of demanding and basically screaming at this woman to cancel the policy because she was so steadfast in not wanting to cancel the policy.
Chelsy did a wonderful job in answering my questions. And she was very pleasant in doing this. Thanks for having such a pleasant person to work with on the phone!!!!
Had to press them, but finally got a lower price.
She was very helpful and knowledgable!! Answered my questions and was very polite.
Do NOT sign up with this company! High pressure sales tactics. After we signed up and reviewed the policy as well as reading the negative comments and the fact that they are not accredited by Revdex.com, we decided to cancel. The customer service rep kept asking the same questions over and over and doing another sales pitch. We asked repeatedly for him to just cancel the policy which he said he would do but kept up with the questions and sales pitch. We finally said the conversation is over, just cancel the policy and had to hang up because he kept wanting to continue with the same inane stuff. The pressure was unbelievable!!!
Entered into Insurance in good faith. Vehicle check engine light came on. Took vehicle to garage, Severe internal damage due to lifter failing. Axiom Product Administration LLC ( Endurance Car Warranty) inspected vehicle and will only replace the damaged part when the dealership and Dodge recommend and entire new engine. I drove vehicle to shop immediately as I did not know what the issue was. According to Endurance this invalidated the policy because car should have been towed. How was I to know what the damage was at that time as I am not a mechanic? This seems totally unfair and I would like Endurance to cover the repair bill in full i.e. replace the engine.
Please be advised, the repair facility’s findings on this
failure were a failed, worn down lifter. The failure of this lifter caused
subsequent damage to the camshaft. Please note that this subsequent damage can
only happen while the vehicle is in operation. The failure of the lifter and
then the camshaft led to further damage to the engine due to metal circulation.
Please note that this metal circulation can only happen while the vehicle is in
operation. Per the consumer’s own supporting statements, Statement 6,“In this case the damage was done when the check engine
light came on. Driving the vehicle 2 more miles would not have made the damage
any worse.”The consumer’s own admission that the “damage was done”
indicates his knowledge that his operation of the vehicle led to the successive
failures. Per the consumer’s contract, page 5:“B. FILING A BREAKDOWN CLAIM: If Your Vehicle incurs a
Breakdown, You must take the following steps to file a claim: 1. Prevent
Further Damage – Take immediate action to prevent further damage to Your
Vehicle. This Contract will not cover the damage caused by continued operation
or by not securing a timely repair of the failed component. The operator of the
Vehicle is responsible for observing Vehicle warning lights and gauges, and
taking appropriate action immediately. Failure to do so may result in the
denial of Coverage.”Per the contract, page 11, coverage is not provided for:“D. […] or failure to protect Your Vehicle from further
damage when a Breakdown has occurred or failure to have Your Vehicle towed to
the service facility when continued operation may result in further damage.
Continued operation includes Your failure to observe warning lights, gauges, or
any other signs of overheating or component failure, such as fluid leakage,
slipping, knocking, or smoking, and not protecting Your Vehicle by continuing
to drive creating damage beyond the initial failure. Lack of mechanical
knowledge is not an excuse for continued operation.”Please be advised, by the consumer’s own admission, the
vehicle was driven with a known failure, with the “damage [being] done”. This
continued operation damage to the camshaft and engine cannot be authorized.At this time, the consumer’s contract is active and
Endurance is awaiting an estimate from the repair facility regarding the
initial cause of failure, the lifters. Endurance can continue the normal claims
process once this estimate is received.
Complaint: 14259111
I am rejecting this response because:
I did not know what the damage was at the time the check engine light came on.
The check engine light DOES NOT specify what the issue with the vehicle is. Only after the engine was dismantled was the cause of the issue known.The vehicle did not require being towed.
As for me knowing the damaged was what it was that is not true. I HAD NO KNOWLEDGE of what the damage was at the time the check engine light came on. The mechanics told me that the damage was done and that driving the vehicle would not have prevented any further damage being done.
An Endurance rep said to me 'if check engine light is on vehicle must be towed' was stated in black and white on the contract. I cannot find that statement anywhere within the contract.
These Endurance people are splitting hairs and just do not want to honor the valid claim.
If I do not receive compensation for the total cost I have had to pay I will be seeking further retribution. Total cost for all work done is $6,618.35.
I expect payment within 14 days.
“In this case the damage was done when the check engine light came on. Driving the vehicle 2 more miles would not have made the damage any worse.”The consumer’s own admission that the “damage was done” indicates his knowledge that his operation of the vehicle led to the successive failures.
Sincerely,
David
Please note, the consumer's complaint per the repair facility estimate was a flashing check engine light, the vehicle running rough, and a loud knocking. In addition, the vehicle's owner's manual states the following on page 301 in regards to the check engine light, "Prolonged driving with the MIL on could cause damage to the engine control system. It also could affect fuel economy and drivability. If the MIL is flashing, severe catalytic converter damage and power loss will soon occur. Immediate service is required" and on page 321, "If the light is flashing when the engine is running, immediate service is required. You may experience reduced performance, an elevated/rough idle or engine stall and your vehicle may require towing".The consumer's contract specifies that coverage will be excluded for, "failure to protect Your Vehicle from further damage when a Breakdown has occurred or failure to have Your Vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes Your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting Your Vehicle by continuing to drive creating damage beyond the initial failure. Lack of mechanical knowledge is not an excuse for continued operation."As the consumer witnessed several signs of failure such including rough operation, a flashing warning light, and a knocking sound and did not protect the vehicle from further damage, Endurance is only able to authorize the original breakdown and not the additional damage beyond the initial failure caused by continued operation.
At this time, Endurance is awaiting the estimate for repair of the lifter, which is the original failure. Endurance has also offered to leverage its longevity in the industry to assist the consumer in sourcing parts to decrease the out of pocket cost.
Complaint: 14259111
I am rejecting this response because:
The check engine light was not flashing. It was constant and therefore did not warrant the vehicle being towed.
I did everything I could to prevent further damage by taking the vehicle to a dealership asap. The engine running rough could have been a faulty spark plug - this definitely does not warrant a vehicle being towed.
Endurance Warranty are playing with semantics and are just cheap *** that refuse to honor the side of the contract. I have seen an amount of reviews exceeding 500 that are complaints against this company since my event.
These *** need to be taken to task and made to pay for the cost of repairs to my vehicle.
A check for the amount mentioned earlier is expected within 7 days now.
Sincerely,
David
Excellent customers service polite and. courtesy and friendly answered all of my questions
TERRIBLE TERRIBLE CUSTOMER SERVICE. I had a 2012 Mini Countryman that had a transfer case issue. I've had the warranty for 6 months, contacted them and they sent an adjuster out who agreed that the transfer case needed to be replaced. After being in the shop for over a month waiting for the 3rd party adjuster who Endurance warranty did hire, he stated that the transfer case should be replaced under the warranty. Now I've received a call from endurance warranty who is deciding to not honor their warranty. I would avoid them at all costs, they will find any loophole to get out of honoring their warranty and doing what is right.
On 2/25/20, the consumer's repair facility reported a failure to the transfer case. The repair facility diagnosed the failure as a leaking pinion seal. As the consumer's contract does not list seals and gaskets as eligible failures, the claim could not be authorized.
On 3/4/20, a new repair facility reported that the vehicle was driven in to their facility with a transfer case failure. As this was the second report of this failure, an inspector was sent to confirm the failures and vehicle status. The inspection report demonstrated that the previous failure was not corrected, along with a repair order from the repair facility with a note stating "Don't say gasket or seal". As this was the same, previously denied failure, simply with instructions to arbitrarily change the diagnosis, the repair could not be authorized.
Subsequent to the denial, the consumer contacted Endurance. In the interest of customer service, Endurance provided the customer with a discount and payment assistance. At this time, the contract is active and eligible for future claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Neil
Chelsea was a great help in my time of need
I have a auto warranty with them and it covers my transmission the revers went out and they won't cover it because dsg clutch may fail witch is inside the transmission
Endurance believes that this complaint is filed with the wrong company.
On 4/9/18, the consumer activated an Endurance Select Premier vehicle service contract.
On 6/19/18, a claim was filed inside the waiting period for lifters in the consumer's engine.
On 9/24/18, the consumer contacted Endurance to verify that the account payment plan was current. This was the last contact that Endurance has had with this consumer.
No other claim has been filed under this contract since that time and no transmission claim has ever been filed under this contract. Endurance believes that the consumer may have purchased coverage from another company that subsequently denied his transmission claim, as no such claim has been filed under this contract.
Complaint: 14253799
I am rejecting this response because:
Sincerely,
Timothy
Upon receipt of this complaint, Endurance could locate only one contract, ***, based on the phone number provided with the complaint. Upon the consumer's clarification that the complaint was in regards to Contract ***, Endurance performed an internal investigation into the sale, administration, and handlign of the consumer's contract.
The consumer’s contract (attached) lists transmission
coverage as follows:B. Secure Plus Coverage: Secure Plus Coverage covers the
following listed components of this Section IX. B.3. TRANSMISSION: (Automatic or Manual) Transmission Case and
all Internally Lubricated Parts plus: Torque Converter; Flywheel/Flex Plate;
Vacuum Modulator; Electronic Shift Control Unit; Transmission Cooler;
Transmission Mounts; Oil Pan; Slave/Clutch Master Cylinder; Pilot Bearing; and
Throw-Out Bearing. (Transmission case is covered if damage is due to the
Breakdown of a Covered Part).
Originally, the consumer’s repair facility believed that the
failure was internal to the transmission. After teardown and additional
diagnosis, it was determined that there was no internal failure to the
transmission and that the failure was the DSG clutch, which is not contained
within the transmission case. As the DSG clutch is not internally lubricated
and it is also not listed for coverage, it is not eligible under the contract
and the repair cannot be covered.
Subsequent to the denial, the consumer contacted Endurance
and requested to cancel the contract. Upon transfer to a Sr. Account Manager to
complete the cancellation process, the consumer asked for an explanation of the
denial. After the Account Manager completed the explanation, the consumer
stated that he no longer wanted to cancel the contract.
At this time, the contract is active per the consumer’s
request, and eligible for future claims.
AWESOME CUSTOMER SERVICE- REALLY APPRECIATE THE PROFESSIONALISM, FRIENDLINESS & UNDERSTANDING...WOULD DEFINITELY RECOMMEND-
Kiera - Answered all my questions and concerns. Very satisfied with contact.
Victoria *** was great and very knowledgeable. so impressed on how quick she responded to my email and even though many things were incorrect she painstakingly ironed everything out. Victoria is an asset to your company and no i'm not a relative. thanks again tom
I bought a bumper to bumper warranty that is still in effect. The engine blew and they are refusing to replace. So far it has been inspected, all maintenance work documents provided, and they are now requesting we pay for 15-20 tear down and maybe its covered. At which point I am left with a truck without a motor. It clearly states on page 2 of the warranty that the engine is covered, but yet here we are. Truck sitting at a shop while they keep stalling because they dont want to pay for a replacement engine. This is 100% bait and switch and false advertising. If you sell a bumper to bumper warranty everything should be covered. They are trying to drag it out so I go away and they save $7000 which they have probably already spent in inspections and time. The repair shop has spent at least 5 hours total on the phone with them as well as the motor has been sitting in their shop taking up space for 3 weeks. I have never been treated this way by any company in my life and hope they step up and stand behind the product they are selling.
On 3/27, Endurance requested teardown of the engine to find the specific cause of failure and extent of damages. This is necessary when the specific cause cannot otherwise be determined, and allows Endurance to ensure that the consumer receives the proper and complete repair. Endurance explained the necessity of this process several times to the consumer authorized teardown on 3/31.On 4/2, the repair facility informed Endurance that teardown had been completed. Endurance dispatched an independent, third-party inspector to confirm the cause of failure and extent of damages.
On 4/8, after receiving the inspection report and confirming with the repair facility, the engine claim was approved in the amount of $5,570.89.
On 4/10, the repair facility had completed the repair and Endurance issued payment.Endurance appreciates the consumer's patience during the teardown process and is satisfied that the result of the teardown was an authorization for the consumer.
I bought a policy from Emdurance on 02/17/2020 for my 2008 Tahoe. There is a 30 day/1000 mile waiting period that I had no problem waiting on as my vehicle was running fine. On the 03/19/2020, the 31st day and we’ll over 1000 miles (1988 miles), I experienced a shifting issue with my vehicle, it did not engage past 4th gear. I called Midway Chevy dealership nearby and asked them if they were still open due to COVID 19 closings and they assured me they were still open. The service rep asked what my issue was and I explained what was going on. He advised me to come in and have him take care of everything, since he works very closely with many different warranty companies and is familiar with how they work. I agreed, and brought in my vehicle, the process was fairly simple and I was in and out in about half an hour or so, but would have to wait till next morning for him to reach out to Endurance since it was late in the day and in a different time zone. The next morning, there were issues that arose about my policy but since it was late in the day, once again, we’d have to wait till Monday 03/23/2020. Monday came and the service rep notified me that there was nothing they could do since my policy would not cover the repair. I asked why and was told that Endurance would not cover due to not passing the 1000 mile waiting period. I talk to Jordan at Endurance about this and he asked me to give him a receipt from some shop that had done any work to my vehicle. I had work done on my console that had been broken for some time from a reputable shop and it clearly said the miles were much lower. After some days of back and forth with Jordan and management, coverage for my claim was denied because the manager “feels” it’s “probable” that my vehicle had prior issues and he didn’t want to cover it. After a week of back and forth and hot potato, I was offered financing my repair. Why even have a policy? Waste of money and time.
Please be advised, the consumer's contract (attached) has a 30 day and 1000 mile waiting period. Per the consumer's contract:I. DEFINITIONS:The following definitions apply to words frequently used in this Contract:Waiting Period means the period of time and mileage that must transpire before a claim may be filed hereunder. The Waiting Period is equal to thirty (30) days and one thousand (1,000) miles from the Contract purchase date and odometer mileage at Contract purchase date.IV. COVERAGE PERIOD:Coverage under this Contract begins upon expiration of the Waiting Period and will expire on the Expiration Date or Mileage measured from the Effective Date and Mileage.The consumer purchased the contract on 2/17/20, reporting the exact mileage to be 151,030. A review of the call recording confirmed that the consumer reported the reading as exact.The repair facility reported that the vehicle entered the shop on 3/19/20, at a mileage of 152,012. While the vehicle was 1 day out of the waiting period, only 982 miles had elapsed since sale. The waiting period specifies 30 days and 1000 miles, and the 1000 miles had not elapsed, putting the vehicle inside the waiting period by mileage. As failures that occur inside the waiting period are pre-existing to the coverage, the repair could not be authorized.On 3/27, a Senior Account Manager from Endurance advised the consumer of several other options for assistance that Endurance can provide. At this time, the consumer's contract is active and eligible for future claims.
Complaint: ***
I am rejecting this response because: the answer provided by Endurance has many holes that never got filled. The options they offered me were not completely offered to me until I asked several times for them. Those options included a third part loan which I got denied for both company’s they provided me. The last option was a used transmission from someone nearby with NO warranty offered. He was correct on the 30 day/1000 mile waiting period, however, due to my service in the military, I write my zeros with lines through them. When I looked at my miles on the paper I wrote them on, I mistook my zero for a one because I read it without my glasses. When it was brought to my attention the miles were stated 151030 I proceeded to find any pictures with my miles taken. I found one I took shortly after the miles I wrote at 150555. They rejected that mileage, I was then asked for any service receipt from a reputable shop. I found my receipt from a shop that worked on my vehicle and stated the mileage just a few weeks before that at 149xxx miles. That was rejected as well. Like I said, many holes in their response that they didn’t even bring these details up. *** company.
Sincerely,
Rafael
After enrolling in a plan I began reading customer reviews and honestly my confidence was waning quickly. I sent an email request to cancel my policy and I was immediately contacted by James *** Customer Experience Rep from Endurance. James was patient, attentive, understanding, and committed to customer satisfaction and retention. He was extremely knowledgeable about products, services, coverages, and pricing. Instead of canceling my plan as intended I adjusted the payment structure and enrolled in Endurance elite and the additional plan benefits. I am satisfied with my purchase and the confidence of having a premier policy to service my BMW X1.
Purchasing the right vehicle protection plan, from the right company, at a competitive and affordable price was a daunting task. My advice is to take it slow, do your research, ask questions. I recommend Endurance Warranty for anyone who wants to protect the value of their vehicle and their financial investment.
Thank you for everything James.
I appreciate the service in getting my documentation in order.
Tabitha you rock. You’ve been very knowledgeable with the service you provided.