Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Save your money.. Endurance will try and deny your claim for anything and everything. I first contacted a guy by the name of Jordan G, who acted like my best friend and was going to fix everything. After several weeks of promises, he stopped answering my emails and wouldn't return my calls. The whole issues was my mileage that someone changed in the system now showed my contract was expired Mean while my coveres repair and my mileage did not get taken care of. Even though I sent a copy of my contract, pic of my mileage and repair estimate with mileage from dealership. Finally as a last desperate resort I called and a Ms *** answered from Endurance. She was a rock star, she needs to be running that place. I sent her all my docs while on the phone and she kept pushing the issue. Low and behold my dealership called and said they got the approval to do the repairs. She was heaven sent. They need to fire everyone else and have her run the business. Ms *** was amazing
March 23
Our vehicle was determined by the dealer to have faulty piston rings that allowed oil past the rings and into the spark plugs. This caused the plug to be fouled and cause our vehicle to create a check engine code. Endurance schedules an inspector to visit my vehicle.
March 27
Dealer contacted me, not Endurance, to let me know my claim was being denied. Endurance states the problem was caused by an "oil consumption" issue and not the piston rings. I contact Endurance and go back and forth with the rep stating the dealer's conclusion of the piston rings caused my loss of oil as there was oil in the spark plugs. I ask if I can speak to someone further to appeal and am told I cannot appeal and it must be done by the dealer. After contacting the dealer to ask if they can make an appeal, I contacted Endurance again and asked for the report of the inspection that Endurance ordered. I am told this cannot be provided and that everything I need for the denial is "all in the contract."
March 31
Dealer contacted me to let me know the appeal is being denied. Endurance has made a pattern at this point to not contact me about a claim for a service I paid for. I approved the dealer to go ahead and make the repairs while I continued to try and get my claim reimbursed.
Per my contact, piston rings are covered, but Endurance is using the clause in the contract that "oil consumption" will be denied. The dealer is stating my issue is NOT oil consumption, but a piston ring issue. Per the dealer, "your piston rings are bad and allowed the oil past them". Endurance refuses to acknowledge the dealer findings and will not provide any documentation for their claim denial. I agree with Endurance when they say the dealer reported no oil on the dipstick. This is why they are denying the claim...even though the dealer has told them why the oil wouldn't register based on the piston rings allowing oil to bypass the engine.
Please be advised, no worn rings were demonstrated to the inspector during the inspection of the consumer's vehicle. As all cylinders move the same number of times during engine operation, any wearing of rings would be seen on all cylinders. Again, no worn ring(s) were demonstrated. Oil fouling was found on the #1 spark plug and the walls of cylinder #1, with oil wetness on the piston face, indicative only of oil consumption. The oil level in the vehicle barely registered on the tip of the dipstick. As no oil leaks were noted and all signs seen were indicative of oil consumption, the missing oil is being consumed in the engine. Unfortunately, repairs for the purposes of correcting oil consumption are not eligible under the contract.
Subsequent to the declined repairs, the consumer contacted Endurance to dispute the claim findings. The consumer was advised of the reasoning for the declined repair and informed that, if the repair facility was able to provide any new evidence, to present it to the claims department immediately. The consumer's repair facility contacted Endurance but had no new evidence nor any findings to suggest a failure other than oil consumption.
At this time, the contract is active and eligible for future claims. If the consumer wishes to cancel, Endurance will expedite his refund in the interest of customer service. The consumer may contact Endurance at ***.
Revdex.com:
Endurance has provide a pro rated refund per my 2nd preferred solution. I would like to note there is still incorrect information in their findings. The response made in their reply to my complaint includes "As all cylinders move the same number of times during engine operation, any wearing of rings would be seen on all cylinders". Many newer vehicles, including my Honda Pilot uses technologies to turn off some cylinders to improve fuel efficiency (Honda uses the term VCM, or Variable Cylinder Management). So there is reason to believe that just some piston rings will go bad, which is what the dealer repair concluded. A quick Google search shows Honda seems to have many problems with their VCM technology. The problem is common enough that including extending the warranty for some model years to specifically cover piston rings.
All that being said, I will accept Endurance's response of providing a refund.
Sincerely,
Jason H
All I have to say is good job and thanks
Your customer service was beyond reproach! It is always nice doing business with Endurance.
I will start by saying that as a first time car buyer, it is EXTREMELY easy for people like me to get caught up in buying things I do not need. I called this company after receiving calls all week about extended warranty. After receiving a letter in the mail, which looked totally legit. I honestly thought I was in some type of trouble even though I already pay for car insurance! While on the phone with Vanessa Mendoza she started explaining the rates and in my head I’m like.. I already pay car insurance every month why do I need this? So I asked her if this was something I need LEGALLY or is this something SHE thinks I should have. She went around the question and ended up charging me even though I expressed to her I wasn’t sure, and I was very confused. She told me I HAD to have it. After I told her I didn’t want it she gave me the information to get my money back. This is where things get bad. I spent 45 minutes to an hr trying to get my deposit back. Everyone just kept trying to talk me into keeping the coverage when I repeatedly expressed I didn’t want it. I spoke with account manager by the name of Vesh. He told me I was getting the best deal and that I am in DENIAL, then he proceeds to bash me for giving my card info. He made me feel incredibly stupid for not knowing about extended warranty. After an hour passes of him essentially taunting me, I finally receive my refund. By the end of it all I was mentally exhausted. I will never consider Endurance if I should ever decide to get an extended warranty, I do not recommend.
Customer service is very good, I would give a excellent review for their service and willingness to help me to be able work within my budget.
The customer service was excellent. Chelsea was very professional and helpful. She is an asset to her company.
Excellent customer service got right to the point, no long wait .
They were great and understanding I was very much pleased.
This company has a way of misrepresenting their product. They make the consumer think they have an expiring warrant and need to renew. Their motor vehicle information is sometimes outdated, as much as ten years, in some cases.They have sold warranties on cars no longer owned by the consumer. They are reaching the elderly, whom they totally confuse and sell them a warranty they can't afford. They need to be stopped.
Needed a copy of my vehicle warranty. Got it done in 2 minutes. No waiting on "hold"; no being transferred from one department to another. One word: Efficient.
I received a letter being advised that it will be a price increased to their extended vehicle service plan effective April 16,2020,and after that date they will not honor the service contract.They went on to show me my contract identification number.I dont know these people, I have no deal with them. I only called them because I thought it was an identity theft. I called my insurance company (by the way which is State Farm) to find out what kind of mess they put me through, due to what we as a nation as a globe we are enduring with the covid-19 I could not get to my State Farm agent so I decided to call these people at Endurance, through their mumbo jumgo I sort of understand they were probably trying to bully me. This practice must stopped and I am begging you to stop this Endurance before they cause harm to decent citizen with their fraudulent practice and also to mention their invasion of decent citizen privacy by using my name and address, they have even had the audacity to give me a site with my name. I am sharing the site they gave me,but I want to assure you that I only used their phone number. The site given was "gardysphilippe30747.mydirectwarranty.com" this is wrong .THAT PRACTICE NEED TO BE STOPPED IMMEDIATELY.
Please do your best to under rate this company and best of all to suspend all activities under my name immediately,and please under rate their shaddy business.
Please be advised
Endurance vehicle service contracts are offered in over 3,000 automobile
dealerships as well as direct-to-consumers via the internet, television
commercials and direct mail promotions.Endurance is a certified member of
the Vehicle Protection Association (VPA). As a certified member, Endurance
follows the VPA’s Standards of Conduct. The Standards state that any vehicle
service contract selling company must identify itself in the mail piece and
Endurance abides by this standard.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Patricia was very professional and apologetic getting my problem solved.
Just signed up. The customer service was great! The prices were a lot cheaper than buying a warranty from the dealer, and I still can go to the dealer for service, with all shop labor hrs. covered. I bought other warranties from other companies and had to pay the difference for labor costs. So far I have a piece of mind that if something goes wrong I will be covered.
I needed an initial copy of my Endurance Auto Protection Policy and
thanks to Ms. Brittany *** I was able to get a copy post haste.
Brittany also was very helpful in explaining very clear my questions
pertaining to my service contract.
Looking forward towards a great customer service response as I
experienced from Brittany.
Thanks.
David
Very helpful and helped me understand how to evsluate my coverage
They are quick to respond and I am able to get to a person on the phone in a matter of minutes and they have the answers to any questions I have in regards to my contract.
Amazing customer service and service overall !!! Ive been with them over a year now and they really try the very best to assist you in any way possible thank you guys!!!
Since day one of dealing with Endurance I have had no issues with them at all. They have been amazing to work with and helpful when the tough times have hit. Unlike other companies that just want to us money they have worked with me in ways the other money hungry companies won’t. I highly recommend working with Endurance. You won’t be disappointed at all.
I called concerned about calls stating my policy had expired. My phone call was answered quickly by female rep E.... She immediately looked up my policy and reassured me my account was active. I was being scammed. Needless to say, I'm very relieved. Thank you E !!