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Endurance Warranty Services

400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937

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Endurance Warranty Services Reviews (%countItem)

I mistakenly gave Endurance a one star review instead of the five they deserved. I talked to a representative named Jordan, he assured me that my *** would be taken care of.

So far so good but have not had to use them on either of nt covered vehicles we will see if or when I do need them how they really rate

Very helpful with any questions. Polite and professional! First time I have used this company and I am happy to note that they have been quick to respond when I called them.

Endurance has been harassing me for two years now. I dropped my warranty after two months. The longest I have went without being contacted by them was three months. I get notices every month again. I have spoken to several people to stop contacting me. Nothing has worked. They have used an entire tree, trying to get me to be a customer. I'm leaving a negative five star.

Endurance Warranty Services Response • Mar 19, 2020

Michelle, we're sorry for any frustration our advertisement caused you. We'd be glad to take you off of our mailing list. Please email us at [email protected] so we can get the right information to do so!

I continue to receive mailers from this company even though I have a full warranty for 7 years. I've filed complaints before which go on answers so I am just filing a review. These don't go away.

Best warranty service and great price can't beat it

Tabitha rocked ! Great call service . She listened and resolved my issue

I just signed up, no car issues as of yet, the representative I spoke with was courteous, knowledgeable and efficient..

The lady was great took care of my problem expeditiously great to do business with

She was courteous and informative. She listened carefully to my questions. She then researched the records to answer my questions fully and accurately.

Great customer service helpful with all information . The operator was very patient.

Kala *** was amazing to talk to and patient and informed me with knowledge in the politics way. She help bring my anger and anxiety down with remaining calm and helping me as much as possible. Due to her hard work I am a fan of the company and will recommend the company to anyone looking to have a warranty on their car.
Thank you Kala, keep up the great work.

Completely satisfied with the customer service rep that I have been dealing with. She has gone out of her way to getting this issue resolved. Has been there to address my concerns and has pushed these concerns to upper management. Thank You, Mary. ????????????

Today I spoke with Tabitha. She helped me make a payment on my warranty plan. Then sent a receipt with all my information for roadside assistance. With everything else I needed for getting help with my truck. She was very polite and professional. I'm thankful for being a part of the Endurance family. Thanks again Ms. Tabitha.

Call was answered promptly, customer service agent was knowledgeable and helpful,
answered all of my questions, I wish more customer service calls to other agencies were this efficient.

Brought my vehicle to my mechanic who determined my transfer case is going bad. I have an endurance warranty that covers the transfer case. They sent an investigator that reached the same conclusion. Endurance then stipulated the only way they would pay for the transfer case was if the entire assembly was torn down and the fault was due to a covered part. The list of exclusions provided is nebulous. The supervisor that I spoke with said they would replace the failed component and pay for the labor IF the part in question had failed, despite the warranty being sold as the engine and major drive train components. Endurance is dragging their feet and not acting in good faith despite the mechanic and investigator's conclusion.

Endurance Warranty Services Response • Mar 24, 2020

On 3/5, the consumer's repair facility contacted Endurance and reported a failure to the consumer's transfer case. After dispatching an independent third-party inspector, the specific cause of failure could not be determined. Endurance advised the consumer that further tear-down would be necessary to find the cause of failure, and that only the consumer could authorize the tear-down. Per the consumer's contract (attached), page 4, "Filing a Breakdown Claim":5. Authorize Tear-Down and/or Inspection – In some cases, You may need to authorize the licensed repair facility to inspect and/or tear-down Your Vehicle in order to determine the cause and cost of the repair. You will be responsible for these charges if the Breakdown is not covered under this Contract. We reserve the right to require an inspection of Your Vehicle prior to any repair being made.

Endurance does not arbitrarily request such additional diagnostic. It is only requested if the specific cause of failure cannot be determined.

On 3/18, an Endurance customer service manager contacted the consumer and explained the reasoning for the tear-down request. The consumer advised the manager that he would consider it.

At this time, Endurance has not received any notification from the repair facility with post-tear-down findings. The transfer case claim remains open and is in pending status until such diagnostic can be performed.

I cannot rate you because I have not filed a claim yet, By seeing some of the other Reviews it does not look to great, I hope I will not have a problem, I will Terminate If I do.

Great customer service when calling in for Q&A. I hope the claims process goes just as smoothly

Called to make a payment and there was no
"Please hold" loved this! Customer service was awesome.

So far l had an excellent reception and this goes forward

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Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937

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