Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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They should explain the policy so we as a customer can understand it. I’m paying for a policy I can’t use because I gave the wrong mileage. I think they should ask for accurate mileage and we should go through the same process to get the policy like we have to get out of the policy. I’m a 61 yr old single female that got taken cause I read my speedometer wrong.
Chelsea was knowledgeable and went a step further to assist me in solving my issue. I had been bounced around and rather than continue that, she contacted them and was able to get the information for me in less than 1 minute.
Brian was very patient and kind with my request. He made the whole experience amazing.
I just received amazing customer service. So far I am very pleased with Endurance.
I received a letter in the mail stating, "We have been advised a price increase was planned for our Extended Vehicle Service Plans (EVSP) effective April 30, 2020. In light of recent events, we have arranged to hold current pricing until April 30, 2020. After that date, we may not be able to honor the service contract pricing designed specifically for your. Please call us at 1-866-787-4495 so we can hold your EVSP contract at the lowest program rates. When vehicles expire out of factory warranty due to time or mileage, the Vehicle Service Plan provides coverage beyond the original manufacturer's and puts your vehicle back under coverage at current Loyalty Pricing. By contacting us now, you can avoid the price increase and still cover your investment from the high cost of these unexpected repairs which is more critical during uncertain economic times..."
This is a SCAM and Endurance is clearly taking advantage of the COVID-19 pandemic to capitalize on fooling individuals into calling them and purchasing unnecessary insurance coverage.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
As a dealer that was selling their product I can say don’t waste your money. Sold a warranty to a great customer and months later the engine dropped a valve. After over a month they said they were not covering the claim because the valve seat caused the valve to drop. So first of all they did not in anyway have good customer service with this time frame which was ridiculous. Second a valve seat and vale is part of the engine and power train. The warranty the customer purchased wasn’t just the power train warranty either.People work hard for their money and many people during this virus is struggling and then a company doesn’t stand behind their product.
Vernetta was great to work with. Very friendly and efficient!
The woman I spoke to was so helpful! She gave me very valuable information. I was very pleased.
Everyone was polite and resolved my issue with little stress
Awesome customer service and very helpful advice..well knowledgeable on on warranty service
My experience with Jeff on the telephone was very pleasant . I was calling in to make a payment on the warranty and he transferred me over to another department to make sure that I'm getting the rewards that every customer gets when they sign up with this car warranty.
I just signed up. I need to wait a month and 1000 miles. With the Coronavirus I am unable to gather the miles yet, but so far service seems very good. I will update after a claim.
Exceptional representative who was respectful and very knowledgeable. Pricing and coverage is also amazing....highly recommendable.
I love to have this for my car if something happens I can go get it fixed. At no cost to me .
Customer service is one of the best I have ever talked to. Would recommend this company to anyone.
I was more than satisfied with the customer service. Victoria gave me important information and answered all my questions. And on several occasions when she wasn't absolutely sure, she went to her manager for verification before, passing on information to me. I will most definitely recommend these folks!
Nice work on my situation. Look forward to during business with endurance.
Have not had a break down yet and hope I don't but so far the customer service has been great
Amazing to work with! Very kind, polite and above all else helpfull.
Think twice about conducting business with Endurance Warranty Services, LLC
They will re-sell your extended warranty policy to Allegiance Administrators who are "a real joy" to deal with.
Here are the folks who run this operation:
Jordan Batt David Sulfridge, CPCU, ARe, ARC Jay Woodson Nathan Cizek
#becareful #steerclear # #protectyourself #beaware #besmart #avoid
Please be advised, Endurance was the selling agent for this contract. The administrator/obligor as listed in the consumer's contract is National Administrative Service Co., LLC (NASC). This means that Endurance is responsible for the marketing and sale of the contract and NASC is responsible for the claims administration (approval/denial).
As the selling agent, Endurance has only limited access to the NASC claims portal but will reach out to the administrator on the consumer's behalf to gain a better understanding of claims and make the best case for claims to move forward.
On April 17, the consumer's repair facility contacted NASC to file a claim for repair of the turbo. Per the NASC portal, the repair facility stated that the wastegates were extremely loose and non-serviceable. NASC declined to authorize the repair. When Endurance contacted NASC in regards to the claim, NASC stated that the vehicle was only 295 miles out of the waiting period with a long-term failure and the failure was therefore pre-existing. NASC was not willing to reconsider.
In its role as selling agent, Endurance cannot overrule the administrator's claims decision. However, in the interest of consumer satisfaction, Endurance worked with NASC to send the consumer a full refund of all contract payments made. The check was sent out to the consumer on 4/27.
Complaint: ***
I am rejecting this response because:
Sincerely,
Joe