Endurance Warranty Services

She was very helpful, very clear and Decisive. Answers my questions with a positive attitude and I enjoyed speaking with her. I enjoyed even more that she was from this country and not outsourced.

Amy D. helped me navigate past a costly decision. For brevity sake, Amy exemplifies what customer service should be. Endurance/Mepco can be proud to have her on the Team. Thank you for your support!

Nice people but when you have to cancel because of certain reason and you cancel within two months you spend oven a hundred dollars they refund you forty doesn't seem fare

Total Rip Off they wont pay claims and you dont even deal with Endurance they take your money and a separated company is dispatch and the guys take over whos job is to find loop holes and tricky verbiage to make you believe your not getting screwed they say one thongs and and do the extreme other

They don’t cover anywhere near as much as they lead you to believe they do when they are selling you the warranty. I just went to a garage with a list of things on my car and they had an excuse for not covering most of them. My question is what am I paying you for then?

Mario did an amazing job getting my rental car setup quickly. He was polite, caring and professional especially during this Coronavirus.. I can finally get my car fix .. thank EW and please give Mario a perk or commendation in his file.

Hello,
Tabitha, Was very polite, courtious, helpful, a delight to talk to .
Thank you for helping me with my issues!!!
Have a great day, stay Healthy and safe!!!!
Elaine

Be advised that this company will make every excuse not to perform service. I attempted to get a covered repair for a problem with a bad engine cylinder. Endurance denied this request because the mechanic told them a bad injector could have caused the issue or the engine could have caused injector to fail. No way for anyone to determine what caused what to fail.
Once the mechanic said that Endurance decided the injector caused everything to fail. I attempted to get a resolution with 3 claims agents. Nobody will budge about this.
Before you purchase this contract call the shop and ask them about their experience with Endurance.
*** Spring Hill, FL
Can people stop leaving reviews that customer service was nice, it really skews the real repair reviews that make up this business.

Company preys on older people. They convinced my mother she needs. a warranty policy for a new car. They then get her credit card number and make it nearly impossible to cancel the policy. They then direct bill. We previously had the same issue with the parent company AutoAssure. We eventually got it canceled but they then called again with this child company to AutoAssure. They are unprofessional on the phone and hand us from one agent to the next. Perhaps they offer valuable services to those to really need it but they also take advantage of people with their sales tactics and bureaucracy in canceling a policy.

since being with endurance. I had no problems, and that's why I'm
here to stay for good

I spoke with Mary about my newly purchased warranty and not being able to access the web portal. She quickly determined the cause and fixed the problem. I am very pleased with the customer service I have received and hope this is the norm for Endurance.

I think yall are great. I've added 2 vehicles too my policy. I have confidence in yall.
Yall have always done me right

I have tried to cancel my policy numerous times during the past several days. I have been placed on hold for an extended amount of time. I have left a message and been disconnected several times with no follow up return phone call. When I did speak with someone they have tried to convince me not to cancel my policy Endurance stated I had 30 days to cancel and I am well within that window.

Peter was great to work with,very knowledgeable and to the point on every question I had. Great explainer

Mark was extremely helpful. I'm glad I chose Endurance over CarShield as.

I have been gettings texts from them about my car's warranty weekly, despite my blocking of their many numbers and the fact that my warranty is fine. Seems like very sketchy business practices.

SCAM!SCAM!SCAM! DO NOT PURCHASE FROM THIS COMPANY WILL NOT APPROVE YOUR CLAIMS AND TRY TO OFFER FINANCING AFTER YOU'VE BEEN PAYING YOUR POLICY!!!!! So last year May I purchased a policy from this company and was told anything that makes my car not work properly as far as my engine, transmission, turbo and etc. would be covered. Fast forward to the 11th month of my policy my turbo is giving me problem. I called Endurance twice before filling a claim and spoke to two different representative which both stated that my turbo is covered under my plan. Since I found out it is covered I proceed to filling a claim. I took my car to VW b/c I have a 2009 VW passat. Endurance denied my claim. The part of that is giving problems is bolted to the turbo and the turbo is covered. A contract is a legally binding agreement where both parties are expected to fulfill the terms of the contract. Your contract is unconscionable because it states Turbocharger/Supercharger Housing and All Internally Lubricated parts. Housing is only covered if damaged by Breakdown of a Covered Part. According to your representatives Housing is the part that holds the Turbo. Breakdown, according to my contract means the inability of any Covered Part or components to perform the functions for which it was designed due to defects in material or workmanship. So therefore, my Turbo should be covered because it states so within my contract.

Professional customer service online. Kind, courteous, and professional. Knowledge of the product.

The first time I called Endurance- they told me I would not be covered due to the state I was in which was false information.
I called back and another rep was able to get me covered. The second rep I talked to was very helpful in starting my coverage BUT told me that with my coverage I would be getting 250 dollars to be able to spend at several different business such as amazon, eating locations and even to get gas if I wanted to use it this way. He then stated after the first 3 months I would be getting an additional 250 dollars, so total I would be getting 500 dollars to spend.
He failed to mention how the program actually worked. You do not just get 500 dollars to spend. It is actually just coupons to use on a discount shopping website. You are only able to get 5-10 dollars off if you pay 100 dollars. This was very misleading information just to get us to choose Endurance over other insurance companies.
I hope my coverage is truly what was stated- since the reps at this company seem to provide inaccurate or misleading information to customers over the phone.

Very good experience felt like they genuinely cared about my crisis