Eagles Fly Away Vacations

In response to your client's complaint, have them return all docs along with copy of their processed check.  I will process their refund.
C. C[redacted]
[redacted]
Lake Ridge, Va  [redacted]

In response to your client's complaint, your client's certificate expired 4/21/16. I will send her one of our Premium 8 day Condo Certificates valued at over $2000 or a 3 day 2 night Bahamas Cruise for 2.  All meals and cabin is included.  In addition, I will extend vacations for an...

additional year.  The only expense will be room taxes of $38.00 per night for condo and $59.00 pp port taxes for cruise.  Condo has over 3000 destinations to choose from.She may contact at this email address to finalize this matter.Charles C[redacted]

In response to your client's complaint, we have absolutely nothing to do with fulfillment or marketing of promotions.  The fulfillment company has their fees and are separate from ours.Have your client return all certificates along with copy of her processed check as verification.  She...

may return to address below.C. C[redacted]Lake Ridge, Va  [redacted]

In response to your client's complaint, they did not pay the $25.00 quote to us, so we cannot refund that portion.  Please have them return all certificates, used or unused along with copy of processed check or receipt to address below.Once, requested documentation is received, their refund...

will be processed.C. C[redacted]Lake Ridge, Va  [redacted]

In response to your client's complaint, the company we were using for the Bahamas Cruise had to dry dock ship.  They have recently purchased a new ship and is back up a running.I do apologize for the mishap.  I have directed my staff to send him a new package that includes hotel and...

cruise.  I do feel he will be pleased.  Package is going out today, signature required.If I can be of further assistance to your client, he may email personally at address below.Sincerely,Charles C[redacted]

In response to your client's complaint, we have absolutely nothing to do with Marketing or fulfillment of promotions.  If they read info on certificates, it states that additional fees and restrictions may apply.Have your client return all unused certificates, along with copy of processed...

check and letter stating reason for refund request.  When requested documentation is received,Their refund minus 10% re-stocking fee will be processed.Charles C[redacted]Lake Ridge, Va  [redacted]

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

If your client is requesting a refund, he will have to return all certificates as well as copy of processed check and letter stating reason for refund request.
C. C[redacted]
Lake Ridge, Va  22192

When I receive documentation, your client will be refunded.  We are just as eager as your client to put this matter to rest.  There is nothing more to discuss concerning this matter.
C. C[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  We did receive the refund check in today's mail.  The 10% reshelving fee we feel is a bit ridiculous considering these were paper certificates and not electronics.  However, we can now  be glad that this matter is concluded. 
If they would have responded to our emails to let us know a refund was being processed, we would not have had to have gone through with a Revdex.com complaint.
Thank you.Regards, [redacted]

In response to your client's complaint, he activated is certificate back in 9/14.  It expired on 9/15.  There are absolutely NO REFUNDS AFTER 180 DAYS OF ACTIVATION.  He may log onto:  www.[redacted].com and fill out a planning form.  His reservation deposit...

will be waived.  Outside of that, there is not much I can do for this client.C. C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to your client's rejection, No refunds are issued past 180 days.  I will allow her to submit another request through Hot Promotional Vacations.  Her reservation deposit will be waived.She may log onto:  www.[redacted].com and fill out a planning form.  Again, NO REFUNDS ARE ISSUED PAST 180 DAYS!!C. C[redacted]

In...

response to your client's complaint, she has to realize that vacations are Promotional and are subject to availability.  She cannot dictate where she want to stay.  We have attempted on several occasions to accommodate your client.  If she does not accept the offer, there is not much I can do for this client at this time.C. C[redacted]

I have received the credit of $50 from [redacted]; however I have not heard from Eagles Fly away vacations regarding my $98 that I need refunded too.[redacted]

In response to...

your client's complaint, she has to realize that vacations are Promotional and are subject to availability.  She cannot dictate where she want to stay.  We have attempted on several occasions to accommodate your client.  If she does not accept the offer, there is not much I can do for this client at this time.C. C[redacted]

From: [redacted]<[redacted].com>Date: Thu, Mar 17, 2016 at 12:50 PMSubject: Re: [redacted] - Airfare Travel QuoteTo: [redacted] <[redacted].com>Cc: [redacted]@myRevdex.com.org[redacted],These new arrangements are unacceptable to us.  With them, we basically lose the first day and the last day of the trip traveling.  You did not send us an invoice in time or we would have secured the earlier itinerary.  Please defer our credit to a future trip.[redacted]Sent from my [redacted]On Mar 17, 2016, at 11:49 AM, [redacted] <[redacted].com> wrote:The Flight you were offered earlier is no longer available Here is the only other flight we have available for you at the moment we are sending you an invoice at the same time. for fast processingTravel Request Quote – Provided BelowTravel Request for : [redacted]              Departing :May 17, 2016            From : New York (LaGaudria) Leaving at : 3:20 PM  Arriving to : Philadelphia, PA (PHL) 4:48 PMFrom: Philadelphia, PA (PHL) 5:50 PMArriving to: San Francisco, CA (SFO) 9:04 PMReturning : May 24, 2016From : San Francisco, CA (SFO)Leaving at : 6:30 AM Arriving to: Philadelphia (PHL) 2:58 PM  AMFrom: Philadelphia (PHL) 5:35 PMArriving to: New York (LaGaurdia) 6:31 PMTotal Amount Due $328.00 ((Per Person))$50 Deposit has been applied to this total Any Questions Regarding Your Quote Please  Contact [redacted] at ###-###-####Payments for your quote must be in the form of a check - we will do a check by phone. ( Electronic Check Payments Only )To process this quote you must email us you’re routing and checking information & reply stating that you accept your travel quote. I understand that I have 24 hours to reply to this quote. I agree and understand that by accepting this quote, I agree to the travel accommodations scheduled on my behalf. By processing this form I understand that my booking fees are non-refundable and my travel arrangements cannot be changed cancelled or rescheduled. Once you reply that you agree to this quote, a representative will contact you during our normal business hours [redacted]Thank You, for booking your travel with us!On Thu, Mar 17, 2016 at 9:45 AM, [redacted] <[redacted].com> wrote:[redacted],You should have received an email requesting your email information with an invoice.I will check to see what happened. Sorry for the inconvenience,[redacted]On Mon, Mar 14, 2016 at 6:01 PM, [redacted] <[redacted].com> wrote:Attn:  [redacted]When may we expect our invoice and confirmation of flights?Thanks[redacted]Sent from my [redacted]Begin forwarded message:From: [redacted] <[redacted].com>Date: March 9, 2016 at 9:20:43 AM ESTTo: [redacted] <[redacted].com>Subject: Re: [redacted] - Airfare Travel QuoteReply-To: [redacted] <[redacted].com>[redacted],Credit card works fine[redacted]From: [redacted] <[redacted].com>To: [redacted] <[redacted].com> Sent: Wednesday, March 9, 2016 9:06 AMSubject: Re: [redacted] - Airfare Travel Quote[redacted]We can send you an invoice where you can pay with credit card online. Is this preferable?Thank you,[redacted]On Wed, Mar 9, 2016 at 9:04 AM, [redacted] <[redacted].com> wrote:We accept the travel quote.  I will call [redacted] to find out how to send payment.[redacted]Sent from my [redacted]On Mar 8, 2016, at 11:11 AM, [redacted] <[redacted].com> wrote:[redacted] – Vacation Request QuoteDear [redacted] & [redacted],The [redacted] Reservation Center was chosen to handle the travel you activated through your sponsoring travel company.  We are an independently owned company that specializes in making travel plans for clients of companies who sell or give out vacation packages.  Our function is to make sure your arrangements go smoothly and you receive all the proper documentation necessary.We have prepared the following quote based on your vacation request information submitted to us.  The quote represents the best travel or vacation options base on the information you provided.  The offer is your final offer based on available inventory at this time.All fees are required to finalize this offer.  Factors such as travel dates, availability, destinations, room styles, etc. may vary fess at the hotels discretion.  If costs or fees are higher than expected according to your needs, the voucher will remain active to use another time..Please note that all quotes and pricing are subject to change before the vacation is physically booked.Your vacation package is to be used during off peak travel and vacationing times however, if you choose to vacation or travel during peak time or season we will provide you with a quote that contains applicable surcharges up to and including the standard vacation costs.The following factors influenced the price of your vacation package:•              The requested vacation is under the 90 day advanced notice•              The requested departure time is a peak fly time•              The requested departure day is a peak fly day•              Destinations like Las Vegas or NYC or similar popular destinations, do not have an off peak season•              Specific request may influence the price of your vacation Travel Request Quote – Provided BelowTravel Request for : [redacted] & [redacted]              Departing :May 17, 2016            From : New York (JFK) Leaving at : 11:25 AM  Arriving to : Minneapolis, MN (MSP) 1:25 PMFrom: Minneapolis, MN (MSP) 2:40 PMArriving to: San Francisco, CA (SFO) 4:43 PMReturning : May 24, 2016From : San Francisco, CA (SFO)Leaving at : 7:00 AM Arriving to: New York (JFK) 3:45 PMTotal Amount Due $328.00 ((Per Person))$50 Deposit has been applied to this total Any Questions Regarding Your Quote Please  Contact [redacted] at ###-###-####Payments for your quote must be in the form of a check - we will do a check by phone. ( Electronic Check Payments Only )To process this quote you must email us you’re routing and checking information & reply stating that you accept your travel quote. I understand that I have 24 hours to reply to this quote. I agree and understand that by accepting this quote, I agree to the travel accommodations scheduled on my behalf. By processing this form I understand that my booking fees are non-refundable and my travel arrangements cannot be changed cancelled or rescheduled. Once you reply that you agree to this quote, a representative will contact you during our normal business hours [redacted]Thank You, for booking your travel with us!

In response to your client's complaint, I will contact owner of [redacted] and see if this can be rectified.  I do apologize for her trouble and she should have come to me with this matter earlier.   Have her contact me at email below.I will see what can be worked out.  In the mean...

time, I have forwarded this complaint to Owner of [redacted].  He will be in touch with her.
C. C[redacted]@eaglesflyawayvacations.com

You must be kidding, this Promotional Vacations offer was supposed to have been for free. All that this was supposed to have cost me was 90 minutes of my time. I already paid over $200.00 now. I have yet to be able to use any of the so called free promotional hotel or airfare. I am hereby requesting a full refund of $19.90 ( Hotel Restaurant Cards, two of them), $98.00( 148.00 Promotional Airfare & Hotel, for 2) and a $49.00(fee for the first attempt to book a hotel room in Canada in the month of July 2016). For a grand total of $216.90. This is organized robbery of decent and honest people. Every attempt to receive this promotional offer have been met with a request for payment to complete something that's supposed to have been free in the beginning. No thanks. Please refund all funds received or please direct me to the department that can. Thank you.

Review: rec'd letter telling us we qualified for 2 round trip air line tickets also 2 nights hotel. we where told all we had to do was go to [redacted] nebr for a 90 minute meeting. we drove 150 miles round trip to do this . when we arrived had to answer some questions one which was our income. we put down a low figure because we felt none of their business. upon that information told us we didn't qualify because of low income. of course the free tickets they told us we would get were not free. if we where told about the income part we would have given them right figure. told them that the figure we gave them was lower than what we make. we got ripped.

Business

Response:

In response to **. [redacted]'s complaint, Eagles Flyaway has nothing to

do with marketing or fulfillment of promotions. We are not in the

business of providing Free vacations.Vacations are promotional in

nature and are based on availability. They have fees and restrictions

associated with them. We make every attempt to inform client of

additional fees and restrictions.There is not much I can do for this client because we never transacted any business with them.Sincerely,[redacted]P.O. Box 2265Woodbridge, Va 22195