Eagles Fly Away Vacations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I will foward all materials that I have as stated in Business Response. I also returned to sender on 3/18/via - Postman, unsigned, the package which the Business referenced in his intial response to the complaint filed. Package of requested items will be sent to the address he provided. Hopefully, the refund will be forth coming and this matter can be closed
Regards, *** ***

In response to your client's complaint, I have contact Hot Promotional Vacations on his behalf. They will get in touch with him asap. His patience is appreciated.CC***

In response to ***'s complaint, Eagles Flyaway has nothing to
do with marketing or fulfillment of promotions. We are not in the
business of providing Free vacations.Vacations are promotional in
nature and are based on availability. They have fees and restrictions
associated with them. We make every attempt to inform client of
additional fees and restrictions.There is not much I can do for this client because we never transacted any business with them.Sincerely,*** ***P.OBox 2265Woodbridge, Va

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Complaint number *** Last message was for me to go to a web address Www.***.com Enter in my data and then call a person listed and they claim they will waive the fees I called close to times and left messages, no return callsToday I spoke with a lady there and asked for the person in question and she gave me another number to callNo one answers again and I left a messageI need this place to secure plane tickets from Flint miTo Reno NV, round trip for the week of October 4thI can show where I paid the fees and will not put more money on the line to be ripped offThey are obviously avoiding me and need to finalize the deal
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This horrible process started with Eagles Fly Away vacations but they turned it over to *** and they charged even more money and
we received nothing but hours of wasted time and no vacationI do not want this scam to continueWas *** contacted? We did not receive what was promised so we expect that a reputable company would refund our money
Regards,
*** ***

In response to your client's complaint, we have absolutely nothing to do with what she was told. If she wants to receive travel docs, she will have to pay activation fee. If she is requesting refund, she will have to email copy of her processed check as verification to email address
below.Once I receive requested documentation, her refund will be processed.CC***

Please make a note that *** *** ***'s refund was processed on 8-8- Refunds may take up to days to processTheir patience is appreciatedSincerely,
Charles C***

In response to the complaint filed by ***, I never received the docs she says she returned. Either they got lost in the mail or she never returned them.Please make a note that her refund check minus re-stocking fee was processed today on 8/20/15.This matter is now closed.Charles C***

In response to your client's complaint, please have her contact me at email address below. I will attempt to have *** offer her a quote she can live with. Once a quote has been issued, she cannot receive a refund at that point.CC***cc***@eaglesflyawayvacations.com

I left a detailed message (that included my direct contact information and my availability) on a voice mail box for MrCharles C*** because the complainant emailed me (and I called him to discuss the email) stating that even though the business returned $he is still owed $

Have your client contact me at this address. I am unable to assist him at this point because I do not understand what actually transpired. Was no promotional inventory available or what?I need to know the details of his complaint.CC***
***

In response to *** ***'s complaint, please inform her that we have absolutely no influence over marketing All of our certificates carry a disclaimer acknowledging that fact.We make every attempt to inform client of restrictions and fees associated with promotional travel All
travel is based on availability and Funtime makes every attempt to travel everyone and have successfully done so for thousands of clientsHave *** *** return all documents in Good condition along with a letter stating reason for her refund request Once requested documentation is received, I will issue her refundA re-stocking fee is assessed on all refundsCharles C***

[To assist us in bringing this matter to a close, you must give us a reason why
you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Fri, Jun 26, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" I will contact him again but when I did contact him previously his response was that they could arrange for another offer of an outrageously priced flight offer The first one was over a thousand dollars a ticket to fly from ny to caThat was ludicrous I will send him another email asking for a refund and let you know how that goes Thank you for your help in this matter Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: *** and *** *** Date: Sat, Jul 18, at 12:PMSubject: RE: Complaint Response (***)To: *** *** Hello, As I stated to you on the phone yesterday, we never received this email from you Today we sent all certificates and a copy of my wife’s processed check as verification to the person and address shown below We want our $back from Eagles Fly Away Vacations.*** ***
Regards,
*** ***

In response to your client's complaint, they did not pay the $quote to us, so we cannot refund that portion Please have them return all certificates, used or unused along with copy of processed check or receipt to address below.Once, requested documentation is received, their
refund will be processedCC***
*** *** *** *** ***
Lake Ridge, Va ***

Concerning your client's complaint, all requested material is sent to client after processing and activation fees. We have been around for many years and respond to all email and phone inquires.Fees cover our product and shipping costs. No company can afford to provide these services
for Free. If your client has any further questions, she may email me at this address. I will be happy to assist her.CC***

In response to your client's complaint, if he is seeking a refund, he will have to return all certificates along with copy of his processed check as verification or receipt and letter stating reason for refund request.I will give his request consideration.CC***

"width: 604px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
[redacted]
8:PM (hours ago)
tome
Hello **[redacted],
In response to **[redacted]'s complaint, he has to understand that these are Promotional vacations They are not conventional It is all based on availability We have very reliable vendors that only make revenue on a volume bases They cannot make reservations or answer questions unless client is registered in their system We have been in this business many years and have many happy clients Unfortunately, there will be some unhappy clients because they fail or refuse to follow Terms and Conditions of offer If they follow Terms and conditions as outlined, they will be taken care of promptly Our vendors deal with a large volume of clients and cannot afford to spend time on clients who have not registered their certificate according to Terms and Conditions If **[redacted] has some basic questions he would like answered, he may contact me at this email address I will be happy to assist him
Sincerely,
[redacted]

"width: 583px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
[redacted]
2:PM (minutes ago)
tome
Dear [redacted],
In response to [redacted] complaint, please make a note that I processed a refund of $on 6/20/ She should have received it by now If not, she should receive it in next couple of days
We have closed our files on this matter If you require additional info, please feel free to contact me
Sincerely,
[redacted]

In response to your client's complaint, no one responded to his request for a refund because he did not follow guidelines and procedures.  I am the only one that processes refunds.  We do not issue refunds via-email.He will have to return all certificates in good condition along with...

copy of processed check or receipt.  He will have to include letter stating reason for refund request.He may review our refund procedures on our website under disclaimers for future reference.Charles C[redacted]