Eagles Fly Away Vacations

In response to your client's complaint, it must be noted that we no longer have a business relationship with [redacted].  In addition, we do not issue refunds past 180 days.Have your client contact me at address below.  I will see what can be worked out.  He may go online to www.[redacted].com and fill out a planning form.I will waive his reservation deposit.  I will direct HPV to assist him in anyway they can.His patience is appreciated.C. C[redacted]flyawayvacations.com

In response to **, and [redacted]. [redacted]'s complaint, their complaint should not be with us.  We only provide certificates to other companies to market their products or services.  We don't have anything to do with marketing or fulfillment of promotional offers.  **. and [redacted]. [redacted] never...

transacted any business with us.I am unable to assist them at this time.  Please have them review our disclaimer below.
Eagles Flyaway Vacations and its
vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.
Sincerely ,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]
I am rejecting this response because:
I see Charles C[redacted] has agreed to refund the money and the process has began.  Thank you [redacted] and thank you Charles for your help and concern.  I will let you know when I have received the entire reimbursement of $168.  ( $98 application and $70 prepaid taxes).    
 
Thanks again,    
 
Eric Pascarelli

[To assist us in bringing this matter to a close, you must give us a...

reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted].com>Date: Tue, Jul 21, 2015 at 4:21 PMSubject: Id# [redacted]To: [redacted]@myRevdex.com.org, [redacted] <[redacted].com>A brief review:1.  Went to presentations and acquired "free" trip 2.  Sent in money to different areas as requested3.  Received hotel conformation but no air-line tickets4.  Called to resolve and eventually they would not answer the phone They being "Eagles FlyAway"5. Wrote Revdex.com and started claim 6. Revdex.com said try them again 7. Tried again - now they say I am over a year and past my deadline8. Gave me this web-site www.[redacted].com9. Need to read and adher to all terms of agreement before they talk to you10. One term is to send in another $100 11. Not sending more moneyThey either give the trip as agreed on or I want all money's back. NO MORE MONEY!
Regards,
[redacted]

Please make a note that a refund was processed on 11/14/14.  We consider this matter closed.

From: <[redacted].net>Date: Wed, Oct 28, 2015 at 4:02 PMSubject: Fwd: Vacation deposit Revdex.comTo: [redacted]@myRevdex.com.org ----------Original Message----------From: [redacted].netDate: Oct 3, 2015 4:39:33 PMSubject: Vacation deposit Revdex.comTo: [redacted]@eaglesflyawayvacations.com My phone number is ###-###-#### please call me back as soon as possible.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Mr. Charles C[redacted] at Fly Away Vacations has exchanged a few e-mails with me and agreed to offer us a refund when we send in documentation.  Until we receive the refund I do not consider this case to be solved.[redacted]Here are the e-mails exchanged recently:
[redacted] <[redacted]>
Dec 17 2014
to cc[redacted]
I
am now responding from my complaint to the Revdex.com.  We
did everything required in order to obtain the "two free airplane
tickets to anywhere in the continental USA and two free nights in a
[redacted] Hotel and up to $2,000 of shopping coupons" that are promised
on the Eagles Fly Away Vacation papers we have..  We attended the sales
pitch for an outrageously priced travel club membership, paid the $10.00
processing fee and another $98.00 fee.
We have been waiting for our tickets and vouchers and I am not able to access any shopping coupons.
I fully understand that we had to pay the processing fees and are liable for the taxes.
All I wish to know now is this:
Are
there ANY more fees involved?  If so, how much are they?  If not when
will my wife and I receive the "two free airplane tickets to anywhere
in the continental USA and two
free nights in a [redacted] Hotel and up to $2,000 of shopping coupons" we
are promised?
So I have asked you 3 questions.  Please
answer them in full and I may drop the complaint with the Revdex.com.  If you
are not able to answer them completely please send me my $108.00 back. 
And yes I have papers to show.
Meanwhile please listen to this video which, though not Fly Away Vacations, operates exactly the same way.  [redacted]
Sincerely,
[redacted]
[redacted]
[redacted]
Regards,
[redacted]@eaglesflyawayvacations.com December 18 2014
I do apologize for your trouble.  When did you pay activation fee?  It normally takes up to 15 business days to receive docs.
C. C[redacted] <[redacted]> December 18 2014
Please answer my 3 questions as requested:Are there ANY MORE fees involved?  If so, how much are they?  If not
when will my wife and I receive the "two free airplane tickets to
anywhere in the continental USA and two
free nights in a [redacted] Hotel and up to $2,000 of shopping coupons" we
are promised?Here is all of my documentation:
I responded to an offer to provide me with two round trip
airplane tickets to anywhere in the continental United States and two free
nights in a [redacted] Hotel at my destination November 7, 2014. I called the
number from the mailing I received and agreed that my wife and I would attend a
sales presentation in Altoona PA about a 40 minute drive from my town. We
attended as required on Saturday November 8, 2014, were not required to buy
anything though the sale pitch was very high pressured asking outrageously high
fees to join a travel club to obtain discounts on luxury stays at various
hotels and resorts. We did not purchase anything and were given the vouchers
for the 2 free airplane tickets and 2 free nights at the [redacted] Hotel. The
offer also says it "includes $2,000 in online dining, grocery &
shopping coupons" which I am not able to see online as it says. We mailed
in our vouchers for the airplane and hotel stays with a $10.00 processing fee
November 10, 2014 and about a week later received another notice telling us to
mail in another $98.00 fee which we did. We are now expecting to receive the
"free" plane and hotel tickets/vouchers but have not and I have both
e-mailed and attempted to call the company. I am not receiving a response to my
e-mail and only receiving a voice mail machine by calling.
Thank you,[redacted]@eaglesflyawayvacations.com December 18 2014
Did
you receive vouchers from us after activation?  It would have had
instructions on how to proceed to next step.  I need to know what phase
of process you are in before I can help.  You should have received a
voucher for air and coupons in package.  If you did not receive them, I
will make sure you do.
Charles
[redacted] <[redacted]> December 18 2014
We have not received any vouchers so please see that we do.
I am still waiting for answers to my 3 questions above.  I repeat:Are there ANY MORE fees involved?  If so, how much are they?  If not
when will my wife and I receive the "two free airplane tickets to
anywhere in the continental USA and two
free nights in a [redacted] Hotel and up to $2,000 of shopping coupons" we
are promised?
Thank you,
[redacted]@eaglesflyawayvacations.com December 19 2014
As far as
additional fees are concerned, you are responsible for additional taxes
and surcharges.  Flights are based on availability and additional fees
are based on ports of departure and time of year you are traveling.
 Holidays are more expensive, so try to plan at least 7 days before or 7
days after holiday.  Did you receive a certificate that would have
explained how to register to receive your tickets?  In addition, you
should have received certificates to register for your coupons and
voucher for hotel.  I need to know this to assist you.C. C[redacted] <[redacted]> December 19 2014
December 19 2014 Mr C[redacted]:I think that paying $108.00 in fees
for "free tickets" plus taxes is enough and believe you rationally
agree.  I understand about holidays and availability but do not expect
to pay more fees if I fly during off season times.  You are still not
telling me exactly how much all other fees will be which is what I must
know in order to make an informed decision of whether this is worth the
continued pursuit.  We never have received a certificate that explains
how to receive the tickets, vouchers or coupons.  Based on what the
initial papers I received in the mail if we have to pay any more fees
other than taxes or cruise port charges (We do not plan on using the
cruise voucher because we have heard that these port charges are $100s) I
consider this whole offer to be as close to fraudulent as one can get
under the law.
[redacted]@eaglesflyawayvacations.com December 19 2014
Send
all certificates back with copy of processed check and letter stating
reason for refund request.  We will put this matter to rest.
C. C[redacted]
Lake Ridge, Va  [redacted] <[redacted]> December 20 2014
Ok, this is fine.  We will send you attachments of all certificates and
paperwork we have as well as copies of the cancelled checks this coming
week.  I assume that this can all be done by e-mail?  If not let me know
and we will use postal mail.
[redacted]@eaglesflyawayvacations.com December 22 2014
No, you will have to send all docs via-postal mail.  Make sure to include letter stating reason for refund.
 
[redacted] <[redacted]> December 22 2014
Thank you.  We will send it attention to your name since you know our case.
[redacted]

In response to your client's complaint, please have her return all certificates, used or unused along with copy of her processed check or receipt.  She will also have to include letter stating reason for refund request.Once requested documentation is received, her refund will be processed.C....

C[redacted]Lake Ridge, Va  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Who is he referring to?  His response has literally nothing to do with my request or complaint or me at all!  Please move forward with the complaint.  Here is a stream of emails with Mr. C[redacted] (start at the bottom):
It takes approximately up to 15 business days to receive documentation.  Please verify your address and I will check on status for you.
C. C[redacted]
-------- Original Message --------Subject: Re: Return our funds now!From: [redacted] <[redacted]>Date: Tue, March 03, 2015 8:14 amTo: <cc[redacted]><cc[redacted]>Mr. C[redacted],
We attended one of those vacation share presentations and were told we'd receive 2 free cruise tickets to companies listed and also 2 airline tickets to companies listed.  The presentation sounded great but it just didn't fit our current situation.  So we left thinking that.  We also left thinking we had 2 free cruise tickets and 2 free airline tickets.  We sent in the information and received another postcard with further instructions in it, including send you money for these items, which we were not told at the presentation.  We sent the money and the card to fill in over 2 weeks ago.  It was tracked and you received it the very next day, actually within less than 24 hours.  We were told we'd receive the ticket and cruise information within 14 days.  It's over that time and I'm uncomfortable, especially since your phone listed is not in working order.
What do I expect from you at this time?
On Mar 3, 2015, at 9:26 AM, <cc[redacted]> <cc[redacted]> wrote:
I have absolutely no idea what you are talking about!  First of all, I do not appreciate you calling us scam artists!
We provide Incentive Certificates to other companies to market their products or services.  We do not market or have any part in fulfillment of promotions.  Now if you tell me exactly what your problem is, I might be able to help.  Your threats and false accusations is not going to get you very far.
C. C[redacted]
-------- Original Message --------Subject: Return our funds now!From: [redacted] <[redacted]>Date: Tue, March 03, 2015 7:10 amTo: cc[redacted]C C[redacted],
Our cruise and our airline tickets promises.
It has been over the 14 days response time.  You recieved our information less than 24 hours sent to you.  We have heard nothing nor recieved anything.  
It is at this time that we are demanding our refund and understand that you are a scam artist.  We will be reporting you to the Revdex.com as many  have already done.  
If we don't receive our funds within days from this email, we will be pursuing legal action.  Fortunately, I do not have to pay for an attorney.  I am married to one.  
Send our $196.00 in a valid bank cashiers check to [redacted] or [redacted] at [redacted] Frederick, MD 21702.  I expect to receive this very shortly.  
[redacted] C. [redacted] M. [redacted]
###-###-####
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This horrible process started with Eagles Fly Away vacations but they turned it over to [redacted] and they charged even more money and we received nothing but hours of wasted time and no vacation. I do not want this scam to continue. Was [redacted] contacted? We did not receive what was promised so we expect that a reputable company would refund our money.
Regards,
[redacted]

Thank you for contacting me to clarify.  I apologize for my mistake.  I referenced [redacted] Fly Away Vacation by accident.  The complaint is against [redacted] Fly Away Vacations and that is the company to which I paid $98 and from which I am requesting a refund.  Attached is a copy of...

the check and the letter they sent to me stating that they no longer were dealing with [redacted] (against whom I also filed a complaint).  Please let me know if you have any further questions.  I appreciate your attention in this matter.
Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Complaint number [redacted] Last message was for me to go to a web address Www.[redacted].com Enter in my data and then call a person listed and they claim they will waive the fees I called close to 7 times and left messages, no return calls. Today I spoke with a lady there and asked for the person in question and she gave me another number to call. No one answers again and I left a message.I need this place to secure plane tickets from Flint mi. To Reno NV, round trip for the week of October 4th. I can show where I paid the fees and will not put more money on the line to be ripped off. They are obviously avoiding me and need to finalize the deal.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] and [redacted] <[redacted].net>Date: Sat, Jul 18, 2015 at 12:34 PMSubject: RE: Complaint Response ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Hello, As I stated to you on the phone yesterday, we never received this email from you.  Today we sent all certificates and a copy of my wife’s processed check as verification to the person and address shown below.  We want our $98.00 back from Eagles Fly Away Vacations.[redacted] 
Regards,
[redacted]

Please have your client log onto:  www.[redacted].com and file out a planning form.  They may also contact HPV at:  ###-###-####.  They will be happy to assist her.If she has any problems she may contact me at email address below.Charles C[redacted]@eaglesflyawayvacations.com

We did not offer your client a FREE Cruise!  The Marketing company is responsible for advertising and solicitation, NOT EAGLES FLYAWAY!  
IF YOUR CLIENT READS THE POSTCARD SHE WAS SEND CONCERNING THE OFFER, SHE WILL NOT FIND EAGLES FLYAWAY VACATIONS ANYWHERE ON POSTCARD.  IF SHE SENT US AN ACTIVATION FEE, SHE MUST RETURN CERTIFICATES AND COPY OF PROCESSED CHECKS TO RECEIVE REFUND.  IF NOT THIS MATTER IS CLOSED!  THIS IS MY FINAL COMMENT ON THIS MATTER!
C. C[redacted]

In response to your client's complaint, it must be noted that we are not responsible for marketing or fulfillment of promotions.  We simply provide certificate incentives to companies to market their products or services.Your client will have to return all certificates along with copies of...

processed check and letter stating reason for refund request.  They may return them to address below.  Once I receive requested documentation,I will process their refund request.[redacted]
[redacted]
[redacted]  [redacted]

In response to your client's complaint, Eagles Flyaway does not advertise or offer anyone a Free cruise.  Our disclaimer is on all of our certificates.  It is the client's responsibility to read the Terms and Conditions on certificate before proceeding further.If client remitted an...

activation Fee and reservation deposit, he was aware that promotion was not Free.  Once client submits a reservation deposit and receives a quote, there are no refunds of reservation deposits.  He may submit another quote, but his deposits are non-refundable.C. C[redacted]

In response to your client's complaint, a member of my staff gave him a call yesterday after 5pm.   They will try again today.  He may also give them a call at:  [redacted].His patience is appreciated.C. C[redacted]

In response to your client's complaint, please have her return all certificates, used or unused along with copy of her processed check or receipt.  She will also have to include letter stating reason for refund request.Once requested documentation is received, her refund will be...

processed.C. C[redacted]Lake Ridge, Va  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have done all of the comprising!! Originally I was promised a 7 night cruise for which I paid you $355.96. I did not receive a cruise and you refused to refund my payment. I now am willing to settle for a voucher for a weekend in the Pocono's. You have not once accommodated me!! Choosing where I want to go for the $355.96 that I paid you is not considered dictating!! I am not willing to pay you any more money for 3 days in Orlando or Vegas.why are you refusing to do the right thing?
Regards,
[redacted]