Eagles Fly Away Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  C. C[redacted], the person who wrote the response to me is blatantly lying say that they do not provide free travel.  I have the papers from Eagles Fly Away Vacations I can  submit if needed that say exactly this quoted "This offer entitles two adults to receive (2) round trip airline tickets to most destinations in the continental U.S., departing from any U.S. international airport.  This offer also includes $2,000 in online dining, grocery & shopping coupons.  Coupons range from $1.00 to $10.00 a piece.  Coupons are printed from your own computer.  You will save on restaurants, your grocery bill, movie and attraction tickets.  You will even save on your shopping bill at places like [redacted]'s, [redacted] and more..."  We paid the $10.00 processing fee and another $98.00 fee but still have not received the tickets after several weeks.  We understand that we pay the taxes on the tickets in addition to these fees we paid plus we also understand about some restrictions such as black out days  Also C. C[redacted] said "You may contact me at this e-mail address" but no e-mail is provided as you can see in the response.  If we receive the airplane and hotel stay tickets by the end of December 2014 without any more fees than what we paid and the taxes we will keep the offer.  Otherwise we demand a refund.  Also I have been to the website provided but find no shopping discount coupons.  Note that the offer on a separate piece of paper says we also are guaranteed two free nights in a [redacted] Hotel plus taxes that we pay.Note the 4 attachments which is all the documentation we have at this time.  Clearly this is a fraud operation or very close to it.
Regards,
[redacted]

In response to your client's complaint, we have absolutely nothing to do with fulfillment or marketing of promotions.  The fulfillment company has their fees and are separate from ours.Have your client return all certificates along with copy of her processed check as verification.  She may...

return to address below.C. C[redacted]Lake Ridge, Va  [redacted]

We do not promise FREE vacations and have absolutely nothing to do with fulfillment or marketing.  I am quite certain that the client did sign document stating that she was aware of additional fees restrictions and surcharges.  Have her return all docs along with copy of processed check as...

verification and letter stating reason for refund request.  Once I receive requested documentation, I will process her refund less a 10% re-stock fee. All of our certificates carry the following disclaimer:‘Eagles Flyaway Vacations and its
vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.’
C. C[redacted]

In response to your client's complaint, I have check on your client's docs.  They have been sent out.  Unfortunately, we have been experiencing some problems with the Postal service.  She should have received docs last week.I directed my staff to re-ship docs signature...

required.Her patience is appreciated.C. C[redacted]

In response to your client's complaint, I do apologize for the USPS.  It was returned to us for reasons unknown and re-shipped signature required on the 4th.  We have record of M [redacted] signing for package on 3/12/15.We do appreciate her patience.C. C[redacted]

Hello [redacted],I have review the docs.  The certificate consisting of [redacted] Cruise Lines was sent to your client by Marketing Company.  After they view presentation, they are given our certificates that must be filled out and sent in with their activation fee.  Please...

review our disclaimer (#5 )on back of our certificate.  Unfortunately, clients are under the assumption that we are responsible for the maketing of promotions.  Marketing and presentations are given by another company all together.  Fulfillment of promotions are fulfilled by another company.  We are simply the middle men.If I can be of futher assistance, please don't hesitate to contact me.Sincerely,Charles C[redacted]

Thank you for contacting me to clarify.  I apologize for my mistake.  I referenced [redacted] Fly Away Vacation by accident.  The complaint is against [redacted] Fly Away Vacations and that is the company to which I paid $98 and from which I am requesting a refund.  Attached is a copy of...

the check and the letter they sent to me stating that they no longer were dealing with [redacted] (against whom I also filed a complaint).  Please let me know if you have any further questions.  I appreciate your attention in this matter.Sincerely, [redacted]

In response to your client's complaint, he activated his vacation nearly 2 years ago.  His certificate would have expired 11-17-15.  It must be noted the we do not give presentations or do any marketing of any kind.  I will allow him to log onto:  www.hotpromotionalvacations.com...

and fill out a planning form.He can re-submit his request, but he is responsible for taxes and surcharges.C. C[redacted]

I received a check today for the requested amount from the company. Thank you for your assistance Revdex.com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I appreciate the offer but have to reject.  My original request was for a refund of my money.  I am willing forgo requesting a refund of my money and accept a substitute offer only if it costs me $0.It does not make sense for me to pay you another $300 for a vacation, when you owe me a refund for hundreds of dollars for vacations I never used.  Give me this substitute offer for $0, and I will accept.Regards,
[redacted]

Please have your client contact me at email address below and leave his ph#.  I will contact someone at HPV and have them give him a call.Thanks,C. C[redacted]@eaglesflyawayvacations.com

In response to your client's complaint, the website is functioning normally.  If he still has trouble, have him email me at this address and I will assist him.C. C***cc***@***.com

Complaint: [redacted]
I am rejecting this response because:From: <[redacted].com>Date: Sun, Nov 13, 2016 at 10:00 AMSubject: Re: Complaint ID #[redacted]To: [redacted]@myRevdex.com.orgI sent the email the day you forwarded me his email, however it came back to me as the email was invalid (I typed it in rather than use copy paste) I resent the same email on Friday, November 11, 2016.Mr C[redacted]  I was forwarded your email address from The Revdex.com.  I have contacted your company multiple times regarding the trip voucher that my husband and I had received for going to one of your timeshare talks.  We have attempted multiple times to schedule our trip, and each time told that it would regular price, no discounts.  We have chosen different times of the year, different locations and different days of the week.  At this point we are requesting our money back, no extension or cruises, just the $145 deposit that we have already paid.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Your client is under the assumption that we were responsible for giving presentation.  Nothing could be further from the truth.  WE DO NOT GIVE PRESENTATIONS OR FULFILL PROMOTIONS!  WE DO NOT PROMISE ANYONE ANYTHING!We unfortunately get caught in middle between Marketing and...

Fulfillment companies.  We provide certificate incentives to other companies to market or promote their products.
Your client can return all unused certificates along with copies of their processed checks as verification and letter requesting refund to address below.
Once requested docs are received, his refund of activation fees will be processed.
Charles C[redacted], ste., [redacted]
Lake Ridge, Va  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have done all of the comprising!! Originally I was promised a 7 night cruise for which I paid you $355.96. I did not receive a cruise and you refused to refund my payment. I now am willing to settle for a voucher for a weekend in the Pocono's. You have not once accommodated me!! Choosing where I want to go for the $355.96 that I paid you is not considered dictating!! I am not willing to pay you any more money for 3 days in Orlando or Vegas.why are you refusing to do the right thing?Regards,
[redacted]

I have no idea why your client is filing a complaint against us.  First of all, we only provide Certificate Incentives to other companies to market their products or services.  We are not responsible for marketing or fulfillment of promotions.We incur product and shipping costs tat we...

have to cover.  That is reason for activation fees.  We have absolutely nothing to do with what your client was told.  If they want to receive certificates, they must pay activation fees.Please review our disclaimer below.‘Eagles Flyaway Vacations and its
vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.’
C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response:PLEASE BE AWARE : on our original offer for the [redacted] cruise for 8 days and 7 nights no where does it ever state that vacation advisor is acting as a middle man.  It clearly states that VACATION ADVISOR is SOLEY RESPONSIBLE FOR THIS OFFER! Now please ... We took time off work to attend the presentation, we were promised a cruise and dinner certificate for FREE ... Nothing said about activation fees ... Only taxes and port fees.  We have NOT Received our dinner certificate not our free cruise.  Asking for a fee for our gift is not right.  READ YOUR OWN OFFER! I sent the copy with this complaint.  How can you state that you have nothing to do with the gift you promised us. 
Regards,
[redacted]

In response to your client's complaint, we do not offer FREE Cruises.  I don't know of anyone that does offer Free Cruises to sit through a presentation.  Marketing companies will sometime push the envelope to get customers to come to presentation, but I am sure that they would not...

advertise anything as being totally Free.  I will refund her $9.95.Have her send copy of check or receipt to email address below.
Charles C[redacted]@eaglesflyawayvacations.com

In response to the complaint, I am sure it was explained that the vacation incentives are promotional and do come with additional fees and restrictions.  If my staff was rude, I do apologize for them and will definitely address this issue with them.Have her return all certificates in Good...

condition along with copy of processed check as verification.  Please include letter explaining reason for refund request.  Once I receive requested documentation, her refund will be processed.Sincerely,Charles C[redacted]