Eagles Fly Away Vacations

[redacted] 8:56 PM (12 hours ago) tome Hello **. ***, In response to **. [redacted] 's complaint, he has to understand that these are Promotional vacations. They are not conventional. It is all based on availability. We have very reliable vendors that only make revenue on a volume bases. They cannot make reservations or answer questions unless client is registered in their system. We have been in this business many years and have many happy clients. Unfortunately, there will be some unhappy clients because they fail or refuse to follow Terms and Conditions of offer. If they follow Terms and conditions as outlined, they will be taken care of promptly. Our vendors deal with a large volume of clients and cannot afford to spend time on clients who have not registered their certificate according to Terms and Conditions. If **. [redacted] has some basic questions he would like answered, he may contact me at this email address. I will be happy to assist him. Sincerely, [redacted]

In response to your client's complaint, it must be noted that we no longer have a business relationship with [redacted] In addition, we do not issue refunds past days.Have your client contact me at address below I will see what can be worked out He may go online to www[redacted] .com and fill out a planning form.I will waive his reservation deposit I will direct HPV to assist him in anyway they can.His patience is appreciated.CC [redacted] @ [redacted] flyawayvacations.com

In response to your client's complaint, she has to realize that vacations are Promotional and are subject to availability She cannot dictate where she want to stay We have attempted on several occasions to accommodate your client If she does not accept the offer, there is not much I can do for this client at this time.CC***

In response to your client's complaint, alot of our mail that went out during the holidays were late reaching their destination We have reshipped his orderHis patience is appreciatedCC***

I contacted the owner concerning your client's complaint. Please review his response.Hi...client is lying to
you, she sent in the dates that Liz booked. We sent her a copy of what
she ordered. Then she claimed she only
ordered hotel which was another
lie because on her order form she requested air and hotel.
I have to know what is going on exactly before I can help
CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:i went to www.hotpromotionalvacations.com to fill out a planning form and I could not find the website or form,please help
Regards,
*** ***

[To assist us in bringing this matter to a close, you
must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Fri, Jun 26, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" I will contact him again but when I did contact him previously his response was that they could arrange for another offer of an outrageously priced flight offer The first one was over a thousand dollars a ticket to fly from ny to caThat was ludicrous I will send him another email asking for a refund and let you know how that goes Thank you for your help in this matter Regards,
*** ***

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Tue, Jul 21, at 4:PMSubject: Id# ***To: ***@myRevdex.com.org, *** *** A brief review: Went to presentations and acquired "free" trip Sent in money to different areas as requested Received hotel conformation but no air-line tickets Called to resolve and eventually they would not answer the phone They being "Eagles FlyAway"Wrote Revdex.com and started claim Revdex.com said try them again Tried again - now they say I am over a year and past my deadlineGave me this web-site www.***.comNeed to read and adher to all terms of agreement before they talk to youOne term is to send in another $100 Not sending more moneyThey either give the trip as agreed on or I want all money's backNO MORE MONEY!
Regards,
*** ***

In response to your client's complaint, we do have a month deadline on all refunds, however have her contact me at email address below.I will see what can be worked out.Charles C***@eaglesflyawayvacations.com

In response to your client's rejection, it must be noted that their are no hidden fees with the condo offer Prices are as quoted Some resorts all all inclusive offers that can be added, but that is strictly up to the customer.It is an extremely good deal I have used it myself on several occasions She may email me for additional info if she chooses

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to your client's complaint, we have absolutely nothing to do with Marketing or fulfillment of promotions. If they read info on certificates, it states that additional fees and restrictions may apply.Have your client return all unused certificates, along with copy of processed check
and letter stating reason for refund request. When requested documentation is received,Their refund minus 10% re-stocking fee will be processed.Charles C*** *** *** *** ***Lake Ridge, Va ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, The business sent us a refund checkThanks for all of your help
*** ***

If she went through our new fulfillment company, there is no way she would have been charged that much for Airfare. As I said previously, I will discuss matter with her. I am sure we can reach an amicable solution.CC***

In response to your client's complaint, it must be noted that we are a Gift Certificate company only! We do not give presentations or offer anyone anything for Free.Our disclaimer is on all certificates awarded to recipients We or our Vendors partners are not responsible for any
misrepresentations made by any 3rd parties. We are only responsible for what is printed on our certificates. Clients are urged to read Terms and Conditions in it's entirety before activating certificates. We severed all ties with Funtime months ago.The client may log onto: www.hotpromotionalvacations.com and fill out a planning form. Their reservation deposit will be waived.We cannot refund anyone outside of day window.CC***

In response to your clients complaint, it is difficult to determine who her complaint is against Is it *** or Eagles Flyaway? We certainly do not owe her $ I will forward this complaint to the owner of *** to see what can be worked out.She may keep in touch
with me concerning this matter at email below If she is requesting refund, she will have to return all unused docs along with copy of processed check as verification In addition, she will have to send letter stating reason for refund requestCC***

n response to your client's complaint, the only thing I can do for this client at this late date, is to send him one of our Premium day Condo Certificates valued at over $or a day night Bahamas Cruise for All meals and cabin is included In addition, I will extend vacations for an additional year The only expense will be room taxes of $per night for condo and $pp port taxes for cruise Condo has over destinations to choose from.He may contact me at this email address to finalize this matter.Charles C***

No Comment!

From: ***@awaytoparadisevacations.com ***@awaytoparadisevacations.comDate: Fri, Dec 30, at 1:PMSubject: Revdex.com Complaint#: ***To: ***@***.com, ***@myRevdex.com.orgHello *** ***,In response to your complaint, it must be noted
that Eagles Flyaway has been shutdown. It appears you had this issue over years ago. Unfortunately, refunds are not issued beyond months. If the circumstances warrant it, I will issue a refund up to a year old, but absolutely not beyond that. Your certificate expired in 2015. The promotion you received is no longer offered. In addition, we discontinued our business relationship with Funtime nearly yrsago.In the interest of maintaining good customer relations, I will send you one of our premium condo certificates that will allow you to stay in a - star condo for nights for only $279.00. You may choose from over destinations worldwide.These condos normally run approximately $- $per night.I do apologize for any inconvenience you may have suffered and I certainly hope that this will help compensate you for the trouble.Sincerely,Charles C***

I have received the credit of $from *** ***; however I have not heard from Eagles Fly away vacations regarding my $that I need refunded too*** ***