Eagles Fly Away Vacations

In response to this complaint, we do not handle marketing or fulfillment of promotions.  All fulfillment is handled by a third party.  The $19.98 covers our shipping and handling costs.  Your client will receive additional info concerning his travel vouchers.He can look them over...

once he receives them.  If he feels it is something he chooses not to participate in, he does not have to.  It is his choice.C. C[redacted]

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing or fulfillment.  Your client needs to voice is displeasure to the marketing company.  Not us or [redacted].Have your client return all unused certificates along with copy of...

processed check or receipt and letter stating reason for refund request.  Have them return to address below.C. C[redacted]Lake Ridge, Va.  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:My husband and I attempted to log on to  the web site provided by the business and could not login. I sent an email to Mr C C[redacted] using the email he provided and was unable to send my email. Message: not a valid email domain. 
I would like to have Mr C[redacted] send me the link so I can review the form and submit it for our vacation. I also would like to have a telephone number so I could speak directly to Mr C[redacted].
Thank you
Regards,
[redacted]

In response to your client's complaint, we do not fulfill vacation requests.  That part is handled by a separate fulfillment company.  No company can afford to travel client's for Free.Their are several cost associated with travel.  they client is given the best quote available at...

the time, depending on time of travel and destination.If client is requesting a refund, have them return all docs in Good condition along with copy of processed check and letter stating reason for refund request.Once requested documentation is received, their refund less re-stocking fee will be processed.Charles C[redacted]

In response to **. [redacted]'s complaint, Eagles Flyaway has nothing to do with marketing or fulfillment of promotions.  We are not in the business of providing Free vacations.Vacations are promotional in nature and are based on availability.  They have fees and restrictions associated...

with them.  We make every attempt to inform client of additional fees and restrictions.Have **. [redacted] return all original docs to address below along with copy of processed check and letter requesting refund.  I will approve his refund request.  A restocking fee will be assessed.Sincerely,[redacted]P.O. Box 2265Woodbridge, Va  22195

In response to your clients complaint, what number was he attempting to contact?  Our phones are manned from 10am - 5pm Mon- Thu., 10am - 4pm - Fri.  No Refunds are issued after 180 days.Have your client contact me at address below.  I will make sure he is assisted.C....

C[redacted]@eaglesflyawayvacations.com

I do not issue refunds via email.  If you are requesting a refund, all docs will have to be returned along with copy of processed check or receipt.  Once requested docs are returned, your refund will be processed.C. C[redacted]

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing or fulfillment of promotions.  In order for your client to receive a refund, he will have to return all unused documents along with copies of processed checks and letter stating reason...

for refund request.  Have him return requested documentation to address below.
Charles C[redacted]
Lake Ridge, Va  22192

In response to your client's complaint, he was refunded according to information I had at the time. Please inform your client that a check for $43.20 was issued today on 1/16/15.C. C[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to your client's complaint, we do not offer FREE Cruises.  I don't know of anyone that does offer Free Cruises to sit through a presentation.  Marketing companies will sometime push the envelope to get customers to come to presentation, but I am sure that they would not...

advertise anything as being totally Free.  I will refund her $9.95.Have her send copy of check or receipt to email address below.Charles C[redacted]@eaglesflyawayvacations.com

Concerning this complaint, your client should have received documents by now.  We do not provide Free travel to anyone or do we promise any such thing.  If he has a complaint concerning his travel documents, he can contact me at this email address.I will be happy to assist him. ...

If he is requesting a refund, he will have to return all docs in good condition along with letter and copies of processed check as verification to address below.C. C[redacted]Lake Ridge, Va  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   After several months, I finally did receive partial reimbursement.  However, for the record, I did return all forms and canceled checks by US mail and was charged 10% for "restocking" - whatever that was.  I will not do business with this company again.
Regards,
[redacted]

In response to your client's complaint, we severed our business relationship with [redacted] quite a while ago.  In addition, she activated over a year ago.  We do not refund past 180 days.I will allow her to log onto:  www.[redacted].com and fill out a planning...

form.  I will have [redacted] waive her reservation deposit.There is not much else I can do for this client at this time.C. C[redacted]

In response to your client's complaint, we severed our business relationship with [redacted] quite a while ago.  In addition, she activated over a year ago.  We do not refund past 180 days.I will allow her to log onto:  www.[redacted].com and fill out a planning form. ...

I will have [redacted] waive her reservation deposit.There is not much else I can do for this client at this time.C. C[redacted]

In response to your client's complaint, please inform them that we have severed our business relationship with [redacted].  They may log onto:  www.[redacted].com and fill out a planning form.I will waive their reservation deposit.  If they have any questions, that may...

contact me directly at email address below.  I will be happy to assist them.Charles C[redacted]@eaglesflyawayvacations.com

In response to your client's complaint, I cannot assist her if she has not transacted any business with us.  We have absolutely nothing to do with marketing or fulfillment of promotions.  We simply provide Certificate Incentives to other companies to market their products or...

promotions.The only monies we receive are activation fees.  Everyone (no exceptions) must pay activation fees in order to receive promotional travel documentation.  We have product and shipping costs to cover.C. C[redacted]

We are not responsible for marketing or fulfillment of promotions.  We simply provide certificate incentives to other companies to market their products or services.There is not anything I can do for this client at this time.C. C[redacted]

In response to this complaint, I have no idea why we were targeted in the first place.  We do not give presentations or handle fulfillment of promotions.  We simply provide certificate Incentives to companies to market their products or services.We have no record of transacting any...

business with your client or did we make any promises to him so I am unable to assist him at this time.  If he received a certificate, he will have to follow instructions on certificate in order for him to redeem his gift.Charles C[redacted]

Concerning the complaint filed by [redacted], please make a note that a refund less 10% re-stocking fee was processed on 8/8/14.  He should receive it this week.
His patience is appreciated.
Charles C[redacted]