Eagles Fly Away Vacations

In response to the complaint, I am sure it was explained that the vacation incentives are promotional and do come with additional fees and restrictions If my staff was rude, I do apologize for them and will definitely address this issue with them.Have her return all certificates in Good condition along with copy of processed check as verification Please include letter explaining reason for refund request Once I receive requested documentation, her refund will be processed.Sincerely,Charles C***

In response to this complaint, I have no idea why we were targeted in the first place We do not give presentations or handle fulfillment of promotions We simply provide certificate Incentives to companies to market their products or services.We have no record of transacting any business with your client or did we make any promises to him so I am unable to assist him at this time If he received a certificate, he will have to follow instructions on certificate in order for him to redeem his gift.Charles C***

Concerning this complaint, your client should have received documents by now We do not provide Free travel to anyone or do we promise any such thing If he has a complaint concerning his travel documents, he can contact me at this email address.I will be happy to assist him If he is requesting a refund, he will have to return all docs in good condition along with letter and copies of processed check as verification to address below.CC [redacted] ***Lake Ridge, Va ***

From: < [redacted] @ [redacted] .net>Date: Wed, Oct 28, at 4:PMSubject: Fwd: Vacation deposit Revdex.comTo: [redacted] @myRevdex.com.org ----------Original Message----------From: [redacted] @ [redacted] .netDate: Oct 3, 4:39:PMSubject: Vacation deposit Revdex.comTo: [redacted] @eaglesflyawayvacations.com My phone number is ###-###-#### please call me back as soon as possible

In response to your client's complaint, we have absolutely nothing to do with fulfillment or marketing of promotions The fulfillment company has their fees and are separate from ours.Have your client return all certificates along with copy of her processed check as verification She may return to address below.CC [redacted] ***Lake Ridge, Va ***

In response to your client's complaint, please have her return all certificates, used or unused along with copy of her processed check or receipt She will also have to include letter stating reason for refund request.Once requested documentation is received, her refund will be processed.CC [redacted] ***Lake Ridge, Va ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response:PLEASE BE AWARE : on our original offer for the [redacted] cruise for days and nights no where does it ever state that vacation advisor is acting as a middle man It clearly states that VACATION ADVISOR is SOLEY RESPONSIBLE FOR THIS OFFER! Now please We took time off work to attend the presentation, we were promised a cruise and dinner certificate for FREE Nothing said about activation fees Only taxes and port fees We have NOT Received our dinner certificate not our free cruise Asking for a fee for our gift is not right READ YOUR OWN OFFER! I sent the copy with this complaint How can you state that you have nothing to do with the gift you promised us Regards, [redacted]

In response to your client's complaint, he activated is certificate back in 9/ It expired on 9/ There are absolutely NO REFUNDS AFTER DAYS OF ACTIVATION He may log onto: www[redacted] .com and fill out a planning form His reservation deposit will be waived Outside of that, there is not much I can do for this client.CC***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In response to your client's complaint, the company we were using for the Bahamas Cruise had to dry dock ship They have recently purchased a new ship and is back up a running.I do apologize for the mishap I have directed my staff to send him a new package that includes hotel and cruise I do feel he will be pleased Package is going out today, signature required.If I can be of further assistance to your client, he may email personally at address below.Sincerely,Charles C***cc***@ [redacted]

In response to your client's complaint, we severed our business relationship with [redacted] quite a while ago. In addition, she activated over a year ago. We do not refund past 180 days.I will allow her to log onto: www. [redacted] .com and fill out a planning... form. I will have [redacted] waive her reservation deposit.There is not much else I can do for this client at this time.C. C***

In response to your client's complaint, he activated his vacation nearly years ago His certificate would have expired 11-17- It must be noted the we do not give presentations or do any marketing of any kind I will allow him to log onto: www.hotpromotionalvacations.com and fill out a planning form.He can re-submit his request, but he is responsible for taxes and surcharges.CC***

When I receive documentation, your client will be refunded We are just as eager as your client to put this matter to rest There is nothing more to discuss concerning this matterCC***

In response to your client's rejection, No refunds are issued past days I will allow her to submit another request through Hot Promotional Vacations Her reservation deposit will be waived.She may log onto: www[redacted] .com and fill out a planning form Again, NO REFUNDS ARE ISSUED PAST DAYS!!CC***

Please have your client contact me at email address below and leave his ph# I will contact someone at HPV and have them give him a call.Thanks,CC [redacted] @eaglesflyawayvacations.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] We did receive the refund check in today's mail The 10% reshelving fee we feel is a bit ridiculous considering these were paper certificates and not electronics However, we can now be glad that this matter is concluded If they would have responded to our emails to let us know a refund was being processed, we would not have had to have gone through with a Revdex.com complaint Thank you.Regards, [redacted]

In response to your client's complaint, please inform them that we have severed our business relationship with [redacted] They may log onto: www[redacted] .com and fill out a planning form.I will waive their reservation deposit If they have any questions, that may contact me directly at email address below I will be happy to assist them.Charles C [redacted] @eaglesflyawayvacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Concerning the complaint filed by [redacted] , please make a note that a refund less 10% re-stocking fee was processed on 8/8/14. He should receive it this week. His patience is appreciated. Charles C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: I see Charles C [redacted] has agreed to refund the money and the process has began Thank you [redacted] and thank you Charles for your help and concern I will let you know when I have received the entire reimbursement of $ ( $application and $prepaid taxes) Thanks again, Eric Pascarelli